Best Western Inn & Suites - Lake Charles

Reviews

• KM

  Kolton M

  May 12, 2026
  1.0
  It won’t let me post unless I give it a start other wise I’d give it a negative 5 start review. Me and my 6 coworkers was staying here ended up having broken sewage pipes on the first floor,bed bugs in a couple other rooms and termites started comin out of the ceiling fan vents in every room and yet they were still selling people rooms without telling them what was going on! The hotel needs to be shut down till they get their hotel in order! DO NOt STAY HERE!!!!!
• WE

  Winter Engelberg

  Apr 17, 2026
  5.0
  If I could give ten stars I would!!! Super friendly and super clean hotel. I was amazed by the front desk as soon as I walked in! Found my new spot❤️
• BA

  Barbara Anderson

  Apr 1, 2026
  2.0
  March 7 They gave my handicapped reserved room to another guest. Arrived between 5p-6pm. We had to relocate hotel with a room. Also charge the debit card and has not issue a refund as of April 01.
• DD

  daren

  Mar 18, 2026
  5.0
  very nice place, the rooms are very nice, the breakfast are good, and the environment is safe.
• JJ

  James Jackson

  Mar 12, 2026
  1.0
  Do not stay at this place. I booked and paid online. When I checked in after work they needed my card for a $50 security deposit but went ahead and charged me full price for the room again. My wife caught it the next morning and called me to tell them to straighten it out. I only stayed the one night. They eventually did but 3 days later they decided to charge my card for $94. I guess they didn't think we would notice. It's been 4 weeks and numerous phone calls to get my money back but "Jasmine" likes to play games a pretend to not understand anything about it. We've emailed them bank records of the charges and she always says "I will tell my manager". It's bullshit and there's no telling how many people that they have charged after checkout.

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