Best Western Kenner

Reviews

• MB

  Mateo Bedoya

  3 days ago
  5.0
  Close to the airport, a bit far from the main attractions but excellent room and breakfast
• BM

  B m

  Sep 19, 2026
  2.0
  A full month of pure hogwash! As a local of NOLA, I chose this location for the quiet area (planes taking off do not phase me because it IS very close to airport). I had a friend visit me from Arizona. $6000 later it was more of a dreadful experience for a town that is in proximity of the greatest city of hospitality services. I will break this down to least to greatest offenses: 1. Breakfast- cheap, thrown-together and basic. The only hot food available was pre-made eggs that came from a box. They did NOT look appealing. Bulky, watery and under cooked. I caught a glimpse of the eggs being made, this place doesn't have a kitchen, just a microwave, which leads to the bacon that was super greasy and reminds me of again, food from a box. The saving grace being a coffee drinker is the praline coffee and the chicory coffee. BTW breakfast is available from 6:30 a.m to 9:30 a.m. 2. Pool - there is no longer a whirlpool there FYI. The pool could use a bit more TLC. Luckily there's plenty of chemicals in that pool if you're in dire need of a swim. There is a "cove" like section that is connected outside for kiddos to swim from outside to inside. That banner needs to be better sealed or sealed off. The outside patio at a certain time was full of sunshine. The outside seating areas do not have at least umbrellas sitting outside. 3. Smokers area - just one single bench that if you like being in the sunlight for 6 hrs a day, there's no other seating area except for the pillars right by the front door. If there was at least another seating area, I presume folks won't be trying to run for the one bench. Not everyone wants to smoke in their car just to sit comfortably. 4. Homeless - was a bit more than expected. There is a parking lot right across the street from building that homeless people have gathered with carts and whatnot. My friend and I after gathering coffee, attempted to go outside to sit while there was shade on bench, unfortunately a homeless person was sleeping there. A day where I slept in, he told me the homeless folk come for the breakfast. I feel for those people, yet there should be awareness of whom your true paying guest are. 5. Laundry- $2.50 to wash and $2 to dry but you had to run the dryer two cycles so $4 and disconnect the vent hose, just because everything is so plugged up with lint, so the dryer actually needs to be cleaned out internally. 6. Front Desk- absolutely terrible service minus one person. My friend and I are basically an interracial couple at the time. The majority of those ladies there gave him attitude and poor performance. They were not welcoming whatsoever. When it came when it did come to me I didn't get those attitudes (indefinitely because I would've been quick to match energies). The guy Robert everyone exclaims is wonderful, I did have an initial polite experience. Unfortunately, a day where I came back alone while my friend was in the room, I did not even walk across the lobby in full before he asked me "are you getting satisfied enough". Absolutely disrespectful and highly unprofessional. The ONLY true saving grace to these front desk clerks is a woman named Raven. She gave us a welcoming smile every.single.time without pause. She never made us feel like unwanted guest and she was more than enough helpful. Along with having Raven being welcoming, those awesome housekeepers (who deserves so much more), without speaking much English, were very accommodating to the utmost hospitable service (which is why there is 2 stars here). They also do trash outside, there's no true maintenance person. I have been an auditor/front desk agent myself, and I know what kind of service one deserves whether for a night or a month. 6. Management- this owner of this building along with the head housekeeper need hospitality training 🙄. The owner initially seemed okay, just baseline decent. The feeling made an inevitable switch towards our last week. Do not exclaim to me about "going back to reality". Head Housekeeper stayed with RBF towards us Overall, just few persons made our visit decent.
• MA

  Misty Andrews

  Jul 25, 2026
  5.0
  Shontel was very polite, helpful and knowledgeable. She is one of the best I’ve ran across yet.
• SH

  Samantha Helm

  Jul 17, 2026
  5.0
  Ms. Shontel went above and beyond the call of duty to address my room situation. She handled everything with professionalism, kindness, and a genuine smile, making a stressful situation much easier. Employees like her are truly an asset. Kudos to her for outstanding customer service and dedication!
• AS

  ashley suriel

  Jul 6, 2026
  1.0
  Came here and the bathroom smelled moldy and the floors were never swept. Then I got a call from the front desk twice saying theres a leak from my bathtub going to the lobby the owner made it seem like it was my fault. When I got out the bathroom I also noticed that someone had for sure opened my door while I was in there, I asked the owner he said no one came in but I didnt believe him because I had an object I put by the door just in case it moved I knew someone had came in, so I knew he was lying. Then I asked why the jacuzzi was cold. He said it’s a spa pool not a hot tub. But it states on the website it’s a hot tub. It’s colder than the actual pool. I booked this hotel cause it’s one of the only few around the area with one. This hotel could absolutely be updated.