SureStay Plus by Best Western Covington

Reviews

• IL

  Irena Ladner

  2 days ago
  1.0
  Full of mold every room, trash outside does not get changed as you can see. They do not clean the toilets at all. This is the worst I've ever seen. Before even posting about this location I speak with the owners he does not care and try to blame the clean products says they don't work to well. Well you have to use them in order for them to work. They don't clean they just replace towels and linen. I showed him the mold he said he's going to get someone to check it. He has no care in the world since he does not care neither do I. This is utterly and completely disgusting. I'm taking all of the necessary measures to get this entire hotel reported
• GD

  Gregory Dunn

  Aug 2, 2026
  2.0
  My room was clean and comfortable, and for the most part, in good condition. The property in general seems a bit on the "seedy" side, with potholes in the parking areas and disheveled curtains in many of the rooms.
• VR

  Virgil Richard

  Jul 18, 2026
  1.0
  Where do I begin?... ok, so first off do not be deceived by pictures online these rooms and hotel all together looks nothing like the pictures. We got here and was given room 205 upstairs and within 5 minutes of being in the room, we had to go back to the front desk and ask for a cleaner room. There was a ring in the toilet that you can tell hadnt been cleaned, the shower was dirty, the sheets had yellow stains on them, so we were given room 115 downstairs. This room wasnt much better could definitely have been cleaner. The fridge didnt work it was froze up, the blow drier on the wall didnt work, the toilet barely wants to flush, some of the towels have stains, had to clean the ac filters they were caked with dust and dirt, we moved the fridge and theres mold underneath of it, the remote control for the tv didnt work, we literally cleaned the tub and wiped thinhs down ourselves, microwave was dirty, tv had stuff splattered on it....the tv is spectrum digital and you get a laminated piece of paper that tells you what channels match which station, but have no idea what's playing on that station until you get to it... despite all this we decided to go check out the pool... tried our key card and it wouldn't open, so we made a 3rd trip to the front desk and was given a walking cane to reach over the fence to try to push the lock for the entrance to the pool... that didnt work there was a picnic table out there that we slid up against the fence and I had to jump the fence to open the pool door. Made a fourth trip to the front desk to return the clerks walking cane. The pool was hot, but was probably the best part of the hotel, but dont let that get your hopes up it wasnt that impressive. Standards here are very low and absolutely 0 effort is put into this place. They offer breakfast in the morning, but after seeing the state of this place im not trusting anything they're cooking we will be getting breakfast from the race track next door.... , also be aware of the 3 bedroom 2 bathroom pothole in the back near the pool it will knock a tampon out your girlfriend...its shaped like and is the size of texas.10/10 DO NOT RECOMMEND THIS PLACE!!
• AB

  Ashley Billiot

  Jul 18, 2026
  1.0
  The pictures on the website are very deceiving! When we first arrived we were on the second floor and our room looked like it was given the absolute bare minimum cleaning!! We went to the front desk and the worker didn’t look surprised or like he cared that we asked to move rooms. We got to our second room on the first floor and not only did it smell like mildew but the AC filters had about an inch of dust in each. The refrigerator didn’t get cold and the blow dryer didn’t work. We tried to go to the pool but the keypad didn’t work. The front desk worker gave us his walking cane to try and open the gate from the inside 😂 when that didn’t work my boyfriend jumped the fence and opened the gate! This place is what I would consider an absolute “last resort”! While we can laugh about it we would never choose this place again!! Oh and let’s not forget the “Texas” looking pothole in the parking lot lol
• MM

  Marlene Mullner

  Jul 11, 2026
  1.0
  There is always something broken in the rooms , whether its shower , a/c or t.v. , no phone in room , scary activities , a lot of homeless tweekers. Parking lot has been torn up for years now. This is the second time that their book-keeping has been " Creative " , and they over charged my bank again for non existing stays. I have to say they are only getting worse , filthy rooms.