Holiday Inn Baton Rouge College Drive I-10 by IHG

Reviews

• JJ

  Jessica

  2 days ago
  5.0
  We had a great two day stay everyone we spoke with at front desk was very nice,house keeping was nice and the breakfast lady was very nice also!!!! We will definitely be staying again when we come to town.
• JJ

  John

  Aug 5, 2026
  1.0
  While visiting my aunt, I had a disappointing experience with both the security guy and the restaurant. The security guard came across as rude and aggressive and I didn't feel welcomed as a guest I also noticed an unpleasant odor ... he smelled of poor hygiene and Marijuana. At the restaurant, the employee named oscar also appeared to have poor personal hygiene, and it affected my dining experience. Ac was barely cooling.
• VG

  VINCENT George

  Jul 30, 2026
  1.0
  I am writing to file a formal complaint regarding my family’s treatment during our recent stay at your hotel. Upon arrival, we noticed a cat lying in the main entranceway with food and water nearby, indicating it was being cared for on the property. Later that afternoon, around 5:00 p.m., while my daughter and I were at the pool, the same cat entered the area, chasing and attempting to kill birds, causing a disturbance throughout the space. I spoke with the front desk and was told the cat belonged to the hotel owner and that the hotel was pet-friendly. I explained I have no issue with pets or a pet-friendly policy, but my concern was the owner’s cat freely roaming unattended in guest areas, being chaotic especially since my daughter has a documented cat allergy. I was then told nothing would be done since the cat belonged to the owner. Shortly after, our conversation ended I went into the fitness center. Five minutes later, the front desk employee informed me that the manager wanted to speak to me again. During that conversation I was told that if I was unhappy, we could be refunded and leave. I explained that leaving was not practical as we were already checked in and departing the next morning. I also felt this response was retaliatory after I mentioned sharing my experience. Throughout the interaction, I remained calm and respectful. At no time did I become aggressive, hostile, or confrontational, I was simply firm and passionate in expressing my concerns. Later that night, around 10:19 p.m., we were awakened by local police officers who informed us the hotel manager had requested we be removed from the property. We were shocked and embarrassed, as we had not been disruptive in any way. My daughter and I were forced to leave late at night without time to make proper arrangements, which was extremely distressing and humiliating. I believe this situation was handled unprofessionally and without compassion. Our only request was that a legitimate concern regarding a health issue and the owner’s cat be acknowledged and addressed. I respectfully request a review of this incident, including the manager’s actions and the decision to involve law enforcement, as well as clarification of your pet policies in common areas and appropriate compensation for the distress and disruption caused. Sincerely, Vincent George
• HJ

  Holly Johnson

  Jul 28, 2026
  3.0
  UPDATE: The general manager reached out and apologized for the lack if sleep we received due to AC and will have that checked out. Also said he will refund us for our stay and inconvenience. The room was clean and the check in was smooth and the person checking us in was very nice. Our room however during the middle of the night just got hotter and hotter. The only reason I didn’t call and ask for a room change when I woke up sweating at 1:00 AM is because my son is having surgery in the morning and I don’t want to disturb his sleep. It is currently 77 degrees. When we arrived it was 74 and got to 73 but then when I was awakened bc of the heat it was 76 and it’s now 77 degrees and it’s 3:00AM. We are on the top floor. If you plan to stay here ask about the air conditioning. We were not told about any problems with AC.
• JJ

  J

  Jul 23, 2026
  1.0
  I booked a room for the wrong date by accident and cancelled it within a few hours after realizing my mistake, yet there was ZERO refund. This room was booked almost a week in advance, too. Absolutely ridiculous. The front desk was rude and curt when I called with questions about the security deposit as well. Terrible vibes.

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