Holiday Inn Express Williamsburg by IHG

Reviews

• MM

  MycoCat

  5 days ago
  5.0
  Great room, Great staff, very clean facility. The free breakfast was the best Ive seen in a while. Fresh coffee beans too. Indoor pool.
• AM

  Alisha Moore

  6 days ago
  1.0
  BRING YOUR OWN TOWELS… AND MAYBE A SHOP-VAC After a 14-hour drive, all we wanted was a clean room, a shower, and a bed. Apparently, we were asking for the Holiday Inn Express Presidential Suite. The second I walked into our first room, I smelled mold. Then I looked around and thought, “Wait… did they accidentally give us a room that’s still under construction?” There was drywall/mud around the window and window sill, construction dust everywhere, dirty floors, and black dust on the toilet seat. The more I looked, the worse it got. Even the toilet paper holder was installed sideways, making keeping the toilet paper ON the holder an unexpected engineering challenge. I tried to call the front desk. The phone was filthy — and unplugged. At this point, the room was really committed to the theme. I went downstairs and explained that I honestly thought we had accidentally been put in a room still being renovated. Nope. As far as the front desk knew, it was finished and had been cleaned. The woman at the desk was pleasant and moved us. I specifically asked if someone could PLEASE check the new room before we moved all our luggage again. That apparently did not happen. On our way to Room #2, we passed rooms being cleaned and saw freshly folded “clean” bedding and linens sitting DIRECTLY ON THE HALLWAY CARPET outside the doors. Clean sheets. On hotel hallway carpet. At that point, my confidence in the linens was not exactly soaring. Room #2 was better in one important way: no active construction. Unfortunately, cleanliness was still optional. There was dust on virtually everything. The sofa looked like a toddler had recently spent the afternoon there with a pack of crackers. I got a sheet from the drawer specifically to cover the sofa before sitting on it — and naturally, THAT sheet had hair on it. By now our dinner was cold from switching rooms. I took one look at the table and knew better than to put food on it. Thankfully, I travel with cleaning wipes. The table was sticky AND dusty and took several wipes to get clean. The next morning brought the grand finale. We asked for clean shower towels. After 45 minutes, nothing. My husband went downstairs, found a staff member and gave them our room number. We had an important event to get to and were already running late, so I finally got into the shower — which also hadn't exactly met a cleaning product recently and even had what appeared to be dried boogers on the tile. So there I was, wet, standing in a dirty hotel shower, waiting FAR longer than I ever wanted to for a "clean towel". Finally, a knock at the door. They brought us BATH MATS. My husband explained we needed shower towels. That’s when we learned the hotel was OUT OF TOWELS. But not to worry! We were told the bath mats were “about the same size.” How does a HOTEL run out of bath towels? It didn't even appear particularly busy. This wasn't one little housekeeping oversight and thankfully, we were only staying one night. My advice: inspect your room BEFORE hauling up your luggage. And until things improve, pack bleach, a broom, your own sheets…and apparently your own Towels. The pictures speak for themselves.
• ES

  Elizabeth Stanley

  Aug 30, 2026
  5.0
  Arissa was working the front desk and was so pleasant. This is our first time at this Holiday Inn and she made us feel so welcome. Everything is great.
• KC

  krishna chaitanya

  Aug 28, 2026
  1.0
  I had a very disappointing experience with the service at this hotel. I initially asked for a late checkout and was immediately told that it was not possible. After I mentioned that I was a hotel member, they gave me only an additional 30 minutes. What bothered me most was the way the situation was handled afterward. While I was already walking out of my room around 11:40, I received a call warning me that I could be charged for an entire additional day if I did not leave immediately. When I arrived at the front desk, I could hear staff members murmuring among themselves, saying, “Here he comes,” which felt extremely unprofessional and disrespectful. I also asked for toothpaste during my stay and was told that I had to come downstairs to get it. When I came down, a staff member opened a storage area that appeared to have a large supply of toothpaste and then said they did not know those were available. Something this simple could have been handled much more professionally. Overall, the lack of hospitality and the attitude of the staff made the experience extremely unpleasant. A hotel is part of the hospitality industry, and guests should at least be treated with courtesy and respect. As a member, I expected a better level of service, but unfortunately this stay left a very negative impression. I would personally avoid staying here again.
• JB

  Jon Burman

  Aug 27, 2026
  5.0
  Needed a place to stay on a trip, found this gem. Our room was spacious, comfortable and quiet. The breakfast was great I had the scrambled eggs (best hotel eggs on this trip) and cinnamon roll. The lady taking care of the breakfast area was super friendly and joked the cinnamon rolls were her recipe, they were good. Easy on off location to interstate. Overall very nice place.

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