Holiday Inn Express Wichita South by IHG

Reviews

• RC

  Rhonda Chambers

  Oct 6, 2026
  1.0
  This is the worst Holiday Inn Express I have ever stayed at. I asked for a handicap accessible room at the front desk and supposedly booked that. When I went up, my key didn’t work. They got me a 2nd key. That didn’t work either. The front desk clerk used a master key to get me in and told me the manager would be here in about 20 minutes and would fix the door lock. The room was a filthy mess and clearly had not been cleaned from the last person. I called the front desk and told them. They agreed to get me another room though they had initially said there were no other rooms. I got to the 2nd room. It was not handicap accessible. Went to use the toilet and found the seat was falling off. I tightened those bolts myself. Went to use the TV. The remote didn’t work. Called the front desk to ask for a new remote as it was lighting up but just not connecting even when I tried to adjust the input. They said that they had no staff to send up. If I wanted help l, they said I could bring my remote to the front desk. I gave up. Lastly, I kept smelling something bad all nite - kind of a sour smell and kept trying to figure out what it was. Finally discovered that it was the filthy carpet. This motel simply the worst ever. There are also no decent restaurants or convenient stores nearby. Just fast food across the highway. Avoid this place. Just terrible all the way around.
• 1P

  1st See It Productions

  Oct 3, 2026
  5.0
  This place is a vibe! Check out my travel vlog on YouTube for the details and hot breakfast. Thanks for the hospitality. YouTube search: Explore Kansas in 48 hours..
• DH

  Daniel Hadovanic

  Sep 26, 2026
  2.0
  The blackout curtin had a hole in it not replaced. T.V. needed replaced. No coffee in the room. The tub plug was not in the tub.
• DG

  Denyce Gonzalez

  Sep 6, 2026
  1.0
  Building needs major upkeep. Pool has some serious oxidation going on and our room so humid it was uncomfortable sleeping becuase the Ac could not keep up. All the TVs in the building were about to go out.
• KY

  Kristin Willardson Youngberg

  Aug 19, 2026
  1.0
  Absolutely horrendous experience with this hotel. Would absolutely give it zero stars if I could. When we checked in to this hotel near midnight after a long drive, someone was in our room that had snuck in to the hotel (the room wasn't double booked, the hotel didn't know about this man). We were told there wasn't another room available, and after checking several other nearby hotels realized this was our only option. We were given new linens and remade the beds ourselves. The room and bathroom were not cleaned after this person left. The experience of our actual stay was bad enough, but I have been trying for almost 3 weeks to get a refund from the manager. I have called, emailed, spoken with IHG corporate and have been completely unable to even speak to the manager. I'm not convinced he exists. We have been told the only way to get a refund is to contest the charge with our bank. If anyone at this hotel even remotely cared about customer service and made any attempt to compensate for our awful experience, I would not be leaving this review. Don't stay here. They could not care less about their customers.

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