Holiday Inn Express Kansas City - at the Legends by IHG

Reviews

• PW

  Pee Wee

  3 days ago
  2.0
  The AC seemed to barely work, low water pressure and not very hot either.The provide towels were old and ruff , almost if drying off with sandpaper.
• SR

  Sebastian Romero

  Jun 17, 2026
  5.0
  Excelente hotel. Instalaciones nuevas, muy limpio. Estacionamiento gratis. Reciben paquetes Amazon
• AO

  Alpha Omega

  Jun 11, 2026
  4.0
  The rating for me when down a notch since checking in. Stayed 3 nights at the hotel. Overall the room looked cleaned, the beds was neither too soft or firm and didn't have any complaints. The pillows are firmer than most of the other hotels I have stayed at, this one is a plus. The air conditioner is offset from the computer desk, instead if getting froze out at the chair due to the air conditioner flow, it was comfortable, a plus. The hotel industry as a whole have the usb with the socket out dated, outdated in terms of outputs amps. Breakfast was tasteful, oatmeal great, sausage tasted good. Son loved the cinnamon rolls. Coffee is standard and you only have 2 option for creamer, why dont these hotel have smaller bottle creamer therefore it can be rotated and have variations. There is not any coffee pot to make coffee in the room, there's a sign claiming saving plastic waste, what a lame excuse, why dont hotel just state most customers dont use the coffee make or take the coffee filter with them. On the 2nd day the bed was half ** made, ie just pull the over up and set the pillow, this no big deal but come on why not refill the towels that was used up. Liked the shampoo conditioner body wash lotion dispenser where one can see how much is left in the bottle. Been to other hotels where one cannot see what is left in the dispenser and hav experienced empty or about empty dispenser while in the midst of showering. We had the room next to the freeway and in the morning or late afternoon to evening we do not really hear the traffic as compared to other hotels. Location of hotel is handy as we can easily go downtown KC or head South where alot of our activities ended up. There are a plenty eatery just down the street. One can walk there easily.
• GG

  Garrett

  May 27, 2026
  1.0
  We stayed here a few weeks ago traveling back home. It was a great stay, the morning kitchen staff were super nice and accommodating. The overnight desk clerk was not so nice or welcoming. This review is not about that stay. It’s about a reservation I made two weeks after that stay. Now I’ve never had issues before really with IHG. I’ve been a Diamond Elite member since 2015. I’m also an Ambassador Elite member with Marriott. I’ve had wonderful experiences with IHG and their partners. We booked a stay here for our traveling parents. We were unable to get anyone on the phone to ensure they could check in with our reservation. The app was being problematic, we called holiday inn customer support and worked with their chat service. The customer service rep even attempted multiple times to reach the hotel with zero success. I was advised to email the hotel and to no surprise we received no response. So now I have spent my points to reserve the room and they were unable to check in, unable to accommodate, and we are out the points, the stay and honestly feel let down by IHG. Very disappointed and shocked at the lack of assistance IHG to reimburse me for not getting to use the reservation.
• MW

  Marta Weber

  May 17, 2026
  1.0
  The management at this hotel, particularly Morgan, was absolutely terrible. Morgan was unprofessional, irrational, and made what should have been a pleasant stay incredibly frustrating. She’s truly a terrible person and should not be in a service position where she comes face to face with people. That said, the hotel itself was very nice and appeared to be newly renovated. The rooms and common areas were clean and modern, and the rest of the staff was friendly and helpful. Unfortunately, terrible management can ruin even the nicest property. Because of my experience with Morgan, I will never stay at this hotel again and will share my experience as a warning to others not to stay either. It has given me such a bad taste in my mouth that I doubt I’ll choose a Holiday Inn property ever again. The sad part is that I rarely even look at a hotel for staying that has a rating before 4 stars on Google. This hotel had a 3.8 but after the first night of our stay I was so glad I gave it a shot. By the end I now see why the rating is what it is and honestly, it should be lower.