Holiday Inn Express & Suites Coffeyville by IHG

Reviews

• LR

  Levi Reynolds

  2 days ago
  1.0
  The stay started ok, friendly front desk staff, fresh cookies, etc. But then I noticed bugs in my room, I then checked my bed and found bugs in my bed which further explained the bug bites on the side of foot. I brought this to the front desks attention and was moved to a new room that also had bugs in the bed. Finally the 3rd room they gave me was "clean" but after finding bugs in 2 beds getting a good night sleep was near impossible. I wouldn't stay here again ever and I wouldnt recommend anyone else stay here. Look at all the reviews that complain about bugs in the rooms from roaches, up to bed bugs. Management/ownership truly do not care and just make excuses like they came up the drain.
• EL

  Esha Lundy

  Oct 8, 2026
  1.0
  My experience was horrible....the mattress had a spring sticking out and was as hard as a rock...when I went to front desk to ask for another room.. (mind you I'm a platinum elite customer) I was told all the beds are the same because they have not been replaced since they opened...I ask well can I try another room...No!!!!!... none available...mind you it maybe 8 cars in the parking lot... not accommodating at all oh and the water pressure was horrible it came out like a baby sprinkler... I had my room booked for 2 weeks... well yall lost that money because I told my job to cancel and book me somewhere else.... so I would not recommend this hotel unless you like sleeping on hard mattresses thats haven't been replaced in over 8 years
• ST

  Suzette Toliver

  Oct 1, 2026
  1.0
  My stay was 9/29 to 10/1, 2026, This was one of the worst hotel experiences I have ever had. On the 30th Around 2:40 a.m., I woke up to go to the bathroom. When I returned to bed, I noticed a bug crawling near my pillow. Seeing a bug that close to where I was sleeping immediately alarmed me. I grabbed my phone and began recording, capturing multiple videos of the bug and the surrounding area as evidence of what I had discovered.After reviewing the footage and inspecting the bed area further, I became convinced that I was dealing with a bedbug issue. At that moment, I refused to spend another minute in that room. I immediately packed all of my belongings, gathered my luggage, and headed straight to the front desk. As a business traveler who needed to be rested and prepared for work in a few hours, the last thing I expected was to be evacuating my hotel room in the middle of the night because of a suspected bedbug infestation. When I arrived at the front desk, I showed the employee the videos I had just recorded. After watching the footage, his response was: **"What do you want me to do?"** I was honestly stunned. At nearly 3:00 a.m. I was standing in the lobby with all of my belongings after discovering what appeared to be a bedbug crawling near my pillow, and that was the response I received. My answer was immediate:"Give me another room because I refuse to be in that room!" No guest should have to explain why they do not want to stay in a room where they found a suspected bedbug near the pillow they were sleeping on. The lack of urgency, concern, and professionalism was almost as disturbing as the pest issue itself. What made matters even worse was the anxiety that followed. Later that morning after the incident, I still had to get up and complete my work responsibilities. However after finishing my workday and returning to the hotel, I went to Walmart and purchased a bottle of bed bug spray because I was genuinely worried about experiencing the same issue again. Even though I had been moved to a different room, I no longer had confidence in the property's condition and was paranoid that the replacement room might have the same problem. No guest should have to spend their own money on pest-control products during a hotel stay simply to feel comfortable enough to sleep. Instead of getting the rest I needed before an important business day, I spent the early morning documenting evidence, packing my belongings, relocating rooms, and then spending my own money on bed bug spray because I was afraid the replacement room might have the same issue. I also had to worry about whether my luggage, clothing, and personal belongings had been exposed. Anyone who has dealt with bedbugs understands the stress, inconvenience, and potential expense that can come from bringing them home. Hotels have a basic responsibility to provide clean, safe accommodations and to take guest concerns seriously. Finding what appeared to be a bedbug near my pillow at 2:40 a.m., having to record multiple videos as evidence, packing up my room in the middle of the night, and then being asked, **"What do you want me to do?"**, represents a complete failure in both room quality and customer service. Beware of Room 109.This is the room where the incident occurred.While I sincerely hope management investigates and addresses the problem, I can only speak to my own experience. Based on what I encountered, I would not feel comfortable staying at this hotel again, nor would I recommend this hotel to other travelers.I have retained multiple videos documenting the incident and hope management takes immediate steps to inspect, treat, and resolve any pest issues while also better training staff on how to respond to serious guest concerns. 9-8 Update: Request received requesting a call back and I've called twice 10/5 and 10/6. Both times requesting a Manager (Amy), who wasn't available. So left a message, but never received a call back.
• CH

  Cody Honas

  Sep 6, 2026
  2.0
  On September 5, 2026 we arrived at this hotel at 10:30 in the evening to check in. The check in process was quick and the staff at the front desk was friendly. We got into our room, and at first glance, it looked nice. However, as you can see in the pictures, the bathroom ceiling had multiple areas of mold. This mold appeared to of been growing for multiple days! It immediately made the room feel disgusting. Additionally, our wood floor was dirty! The bottom of our socks after walking on it were discolored. It apparently hadn’t been mopped. Would I stay here again? Probably not! Cleanliness should be of high priority!
• EE

  Elyse

  Aug 6, 2026
  5.0
  Traveling all the way from Michigan to visit family. My stay has been nothing short of amazing. Great staff, clean facilities, room is comfortable, breakfast and snacks are a plus and decor is simple yet just enough to catch the eye. Overall, 10/10. Would recommend!

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