SureStay by Best Western South Bend

Reviews

• DT

  Dana Thiele

  Aug 3, 2026
  1.0
  Very unprofessional staff. I waited in a dark lobby (all lights were off) for 20 min to check in and rang the service bell 4 times. A man walked in from the street with a child and SO to come behind the desk and said “I don’t know where everyone is at, I’m not even supposed to be here today.” A “manager” eventually showed up. Very unkempt look, in sweat pants and house slippers, shirt with tears/holes in it. No one had a name badge on, let alone uniform. Neither seemed efficient working the computer system to get us checked in. We didn’t know if they were actual hotel staff or just people walking in from the street. Room smelled musty, stains all through the carpets. Trash through the hallway and stairwell. The whole situation just made us uncomfortable. We turned in our keys (back to an empty lobby office) and left.
• JH

  Jeffrey Hines

  Jun 14, 2026
  1.0
  I had a reservation booked and even called ahead because my flight had been canceled and I was arriving much later than expected. I wanted to make sure my room would be ready when I got there. When I arrived that evening, I was told there was only one room available and that it was still dirty. I waited about 30 more minutes before I was finally able to check in. Unfortunately, when I got to the room, it was clear that it had not been cleaned properly. The front desk employee was polite, but after a long day of travel delays, it was frustrating to arrive at a room that wasn't ready and was not in acceptable condition. I ended up staying only one night and booked a different hotel for the remainder of my trip. I expected a much better experience.
• WB

  Wyndee Breheny

  Jun 13, 2026
  1.0
  I made reservations ahead of time. Myself and my family arrived at 9:30 pm. We were ready to shower and get to bed. They had rooms available but none were clean. We had to wait for a room to be cleaned.