Best Western Circus City Inn

Reviews

• MM

  Mark Mattingly

  1 day ago
  1.0
  Title: Systemic Service Failure, Discrimination, and Deception – Avoid This Facility I deal strictly in facts and evidence. This review is a formal warning to all travelers, specifically disabled veterans and families with challenged children, regarding the Best Western Circus City in Peru, Indiana, and Expedia Travel Services. On March 15, 2026, I arrived at this facility at 4:08 AM after navigating life-threatening thunderstorms. I am a cane-assisted, disabled American Veteran who had prepaid $454.13 for a 4-night stay through Expedia. Instead of a safe harbor, I encountered a facility in total disarray, with construction debris and torn carpeting stacked at the main entrance. The front desk associate displayed extreme unprofessionalism and overt hostility toward my disability. Despite providing my legal name and booking identifiers, I was falsely told no reservation existed and was refused service, leaving a disabled traveler stranded in the early morning hours. Furthermore, when I requested escalation to management, the associate provided a business card for the "District Manager" that deliberately listed the exact same phone number for the motel front desk. This was a calculated act of deception to prevent a consumer from reaching oversight. I returned 48 hours later to attempt a peaceful remedy, and was again met with hostility and refused service. Expedia and Best Western Corporate were issued a formal 7-day Notice of Intent to resolve this unauthorized retention of $454.13. They have chosen to completely ignore the notice. They are currently holding my funds for services never rendered. If you value safety, integrity, and basic human dignity, do not patronize this facility. Investigation with the Indiana Attorney General’s Consumer Protection Division is officially underway. Best Regards Mark A Mattingly PROUD U.S. VETERAN....
• RA

  Roswell Alien

  May 10, 2026
  5.0
  Excellent Staff & Accommodations. Booked several rooms for family members and friends in May 2026 for a concert event in Peru. Everyone was overly pleased. Staff were super friendly and accommodating. Free breakfast was much more than your usual "Continental style." Wifi service was great everywhere on the property, the in room TV had every channel we needed. Secure and safe parking with lots of lighting and was near to several restaurants. The pool was nice, clean and relaxing as well. Lastly, the bed was super comfy, the room was quite large and the sitting area in the room had multiple chairs and a foot stool. Washer and dryer provided on each floor as well as free water & coffee. Vending snacks were readily available and stocked up nicely. We will be back!!!
• BC

  Brian Cunningham

  May 2, 2026
  5.0
  The staff was very pleasant as soon as we walked in. Offered us extra services that are not included. Went above and beyond our expectations. Nicole (The Breakfast manager) is amazing. Superbly pleasant experience with clean rooms and nice staff. Excellent customer service, keep up the great work!!!
• CS

  Cristiano Santos

  Apr 30, 2026
  4.0
  Slept much better versus the previous time I stayed here.
• MV

  Marla Vance

  Apr 2, 2026
  5.0
  Very clean and well kept. Staff asked my husband if he needed anything while he was working on computer in lobby. The pool was nice. Breakfast was good.

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