Candlewood Suites Mishawaka by IHG

Reviews

• JD

  Jani Daniel

  Aug 25, 2026
  5.0
  Harvey was so helpful! I told him I had a bad back and needed a firm mattress so he let me check out a bed before checking in. He suggested I use a Roll-away mattress which worked perfectly…what great customer service!!!
• RR

  Rae Rae

  Aug 16, 2026
  3.0
  The front desk manager Brittney is amazing. Super friendly & is sure to acknowledge every guest!!
• RM

  Regina “Queen” McCall

  Aug 15, 2026
  1.0
  Absolutely terrible my husband and I have drove 10 hours to get here and we have been up before a half a day before making it to this location. After two backups and I’m waiting on the highway for 20 to 30 minutes. We originally should’ve arrived @ 10pm long story short this is what we were assigned. And I had to ask for sheets and pillow cases due to hair and stains on the previous ones and that didn’t help although it was clean I think, My husband and I were itching like crazy. We arrived about Midnight and it’s 4:30 and we still haven’t slept due to discomfort, we decided to take a shower and sleep in our Vehicle until the day light comes and leave!! First and last time at this location what a complete waist of Money points and time!!!!
• CC

  C.T

  Jul 31, 2026
  1.0
  DO NOT stay at this hotel! See the image below to understand why. The room had a strong, damp smell. The furnitures in the room are Rusting due to moisture. When we asked the front desk if we could have a different room because we didn’t feel well with the smell, they refused and said the hotel was fully booked. We were debating whether to stay at this hotel or the Holiday Inn next door, but unfortunately, we made the wrong choice. We will never stay at any Candlewood Suites again.
• FW

  Feleicia Wynn

  Jul 9, 2026
  1.0
  On July 3, I checked in, and the female front desk attendant (no name tag) was changing shifts and rushing out the door. As she was leaving, she told the male front desk attendant that my room was not ready and to check me into Room 107 instead. After he checked me in, I immediately noticed a strong smell of mold and mildew as soon as I opened the door. The entire carpet was wet, and there was visible black mold around the window. My daughter has asthma, and almost immediately she began coughing and wheezing. I contacted IHG Customer Service and asked if we could be moved to the Holiday Inn Express across the parking lot. They explained they were unable to transfer us to another property but would contact the hotel manager to have our room changed. We were then moved to Room 207. While Room 207 was better, it still had maintenance issues, including a large crack in the shower wall. On July 4, the front desk attendant had their children at work, and they were running throughout the hotel. They even approached my teenage daughter and nephew and asked if they wanted to play on the different floors and in the gym. I found this to be very unprofessional. Later that day, my daughter and nephew went to get a luggage cart. While they were in the elevator, two men made a comment that there was women’s underwear on the second floor. Because no employees were wearing name tags, my daughter had no way of knowing whether these men were hotel employees or guests, which made the situation feel unsettling. Throughout our stay, my daughter continued coughing and sneezing. On July 5, my daughter was still coughing and sneezing. I looked closely at the window in our room and again found black mold and mildew. Her asthma worsened, and she required several breathing treatments because of her asthma attack. This was one of the worst hotel experiences we have ever had. Between the mold, the condition of the rooms, the maintenance issues, and the unprofessional environment, our stay was extremely disappointing. I have stayed at several IHG properties over the years and have always expected much better. Because of these conditions and the impact they had on my daughter’s health, I am requesting a full refund for our stay.

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