Holiday Inn Express & Suites Louisville N - Jeffersonville by IHG

Reviews

• FS

  Frank Salinas

  Sep 26, 2026
  1.0
  Unfortunately, our stay was far from what we expected, especially considering we paid close to $600. When we arrived, the floor near the AC unit was wet enough that several of us ended up with wet socks. I reported the issue to the front desk that first evening, hoping they might offer us another room or some type of solution. The AC issue was addressed the following day, but the floor remained extremely wet. Their solution was to place a fan in our room to dry the flooring, which meant dealing with constant, loud fan noise for at least 24 hours. Instead of enjoying a comfortable hotel stay, we spent a good portion of our visit dealing with wet flooring and a noisy fan. What disappointed me even more was how my concerns were handled afterward. I reached out to management, explained our experience, and requested a partial refund, or possibly a full refund, considering what we paid and the inconvenience we experienced. When I called to speak with someone about the situation, I felt like I was getting the runaround. I was never actually able to speak with anyone in charge who could address my concerns or make a decision. Instead, I felt like my concerns were being passed around and deflected rather than genuinely addressed. Eventually, I was offered points toward a future stay, but management was unwilling to offer any sort of partial refund. While I appreciate the gesture, points toward another stay do little to make up for the uncomfortable experience we already paid nearly $600 for. I wasn't asking for anything unreasonable. I simply wanted someone in management to acknowledge that we didn't receive the comfortable stay we paid for, take responsibility for the inconvenience, and offer a fair resolution. I understand maintenance problems happen. It's how a hotel handles those problems and takes care of its guests afterward that really makes the difference. Unfortunately, between the room conditions, the lack of a reasonable resolution, and the difficulty getting anyone in charge to actually address my concerns, this was a very disappointing experience. I expected better, especially at this price point.
• JJ

  jesse johnson

  Sep 25, 2026
  5.0
  Nice hotel
• KK

  Kara Ketola

  Aug 22, 2026
  1.0
  Warning: Showed up in Expedia’s pet-friendly filter. Booked the room in the parking lot, walked in, and learned they don’t allow pets. They refused to refund under their cancellation policy despite the false listing (which I showed at the desk). Will be disputing the charge. Disappointing customer service.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
• KC

  Kathy C

  Jul 22, 2026
  4.0
  We had a great stay at the Holiday Inn Express! The first impression of a hotel means everything, and Tiffany made ours an excellent one. She was welcoming, friendly, and provided outstanding customer service from the moment we arrived. Her kindness and professionalism made our stay even better. We’ll definitely be stopping here again on our way back. Thank you, Tiffany, for making us feel so welcome!
• CF

  Cathia Fritz

  Jun 15, 2026
  5.0
  This hotel is 4 yrs old and well maintained. The staff is friendly and professional. The room was clean and comfortable and as always the breakfast was yummy. It was a pleasure to spend the night here as we were travelling south.