Staybridge Suites Indianapolis-Fishers by IHG

Reviews

• DC

  Danielle Clark

  May 12, 2026
  4.0
  We are staying long term because of water damage in our house. The staff has been great 💯! Room is nice, hard in our situation as we have 5 adults and 3 dogs. Only complaints are there's no oven in the kitchen and there's only a 2 small burner flat top. Not ideal for long term LIVING
• EC

  Edward Collins

  May 9, 2026
  5.0
  This place is awesome 😎. The rooms are nice and the people are very cool. The breakfast is very good. I suggest checking this place out if you are in the area.
• KM

  Kim McKinnies

  Apr 20, 2026
  5.0
  Hotel rooms were clean and spacious. We booked the 3 queen suites. They have two bathrooms which is amazing for our group of ladies. The breakfast was also so good, one of the best hotel breakfasts I have had. Would definitely stay again and will likely book this hotel when we are down in Indy. Which is several times a year.
• AR

  Ann Richardson

  Apr 16, 2026
  5.0
  Great people work here. The hotel was very clean and beautiful. The courtyard and pool area looked nice too. The food was impressive. I love everything about this hotel. Im impressed.
• AR

  Angela Riser

  Mar 31, 2026
  2.0
  I recently stayed at Staybridge Suites in Fishers, Indiana for approximately three weeks, and unfortunately, my experience did not meet expectations—especially considering the nearly $200 per night rate. As a long-stay guest, I did not expect daily housekeeping, but I did request a thorough cleaning on three separate occasions. Each time, the only service provided was replacement towels. Surfaces were not wiped down, the room was not cleaned, and during the last two requests, even the bed was not remade. I ultimately had to clean the room myself throughout my stay, which is not consistent with the level of service advertised or reasonably expected at this price point. On one occasion, housekeeping also failed to replace basic items like hand soap, requiring us to request it immediately after service. Additionally, there was a concerning incident during our stay where police were called to our room based on a report of “arguing.” At the time, I was on the phone and then in the shower. The responding officers stated they did not hear any arguing and clarified that even if there had been, it would not have warranted intervention. While I understand staff may act out of caution, situations like this should be handled with a reasonable level of verification before escalating to law enforcement, as unnecessary involvement can create avoidable distress for guests. What was most troubling, however, was a comment made by the front desk manager to my partner, suggesting that “maybe housekeeping is afraid of you.” Given that there had been no prior issues, complaints, or inappropriate behavior on our part, this statement was both unprofessional and concerning. Comments of this nature—particularly when directed toward a guest without cause—raise serious concerns about bias and how guests are perceived and treated. Lastly, there was an issue involving a cash payment made for one night along with an incidental deposit. While the incidental amount was only $10 and not something I initially made an issue of, it was never accounted for or returned, and there was no clear explanation provided. Even small amounts should be handled with transparency, and the fact that it conveniently went unaccounted for raises concerns about internal processes and accountability. We remained respectful and cooperative throughout our stay, despite multiple service issues. For a property operating under a well-known brand, I would expect stronger adherence to service standards, better internal communication, and more thoughtful handling of guest interactions. I would strongly encourage management to review both housekeeping practices and staff training, as experiences like this not only impact guest satisfaction but also raise broader concerns about consistency, accountability, and guest treatment.