InterContinental Indianapolis by IHG

Reviews

• KA

  Kim ANNA

  3 days ago
  5.0
  We stayed here for two nights on our way back from Chicago and had a really nice experience overall. You can tell it’s a hotel that attracts a lot of business travelers, but even with our kids, everyone was very friendly and welcoming. The only downside was that housekeeping could have done a better job tidying up the room. Other than that, we enjoyed our stay. The beautiful war memorial and fountain right across from the hotel were also a lovely highlight!
• JL

  Jeffrey Lusk

  Oct 4, 2026
  4.0
  A bit hard to get to due to construction in the area (summer/fall 2026), but a great hotel overall. It is located in an old train station, and some of the rooms are converted train cars. Very nice, but not accessible for people with mobility issues. The lobby bar and restaurant offered good food, and the staff were very helpful and attentive. Although there was a concert and a Pacers game next door during our stay, the hotel was quiet and uncrowded. Once the construction is over, I'd love to stay there again.
• DR

  DJ Richards

  Sep 28, 2026
  5.0
  My wife and I had an excellent stay at the Intercontinental Indy this month. It's located in a great part of the city, and the renovations completed before opening this hotel are beautiful. We have stayed at numerous ICs around the world and this location easily has the most updated rooms. The restaurants are top notch and the rooftop is a really nice amenity not often found in the Midwest. Our only complaint is that it was hard to reach the front desk before and during our stay. It often rings 4-5 times before kicking you back to the main menu with no option to leave a message or be transferred to a concierge / back office.
• KH

  Kenson Henderson

  Sep 8, 2026
  5.0
  I had an absolutely fantastic stay at the InterContinental Indianapolis. From the moment I arrived, the property exceeded my expectations, and the level of hospitality I received made the experience especially memorable. I want to give a special thank you to Quinton Oliver, who provided some of the best customer service I’ve experienced at an InterContinental. He was incredibly welcoming, attentive, professional, and genuinely interested in making sure I had a great stay. It’s rare to come across someone who makes you feel so well taken care of without it ever feeling forced or routine. Quinton truly went above and beyond. He even recommended that I check out The Charter Box, and I took his advice — I’m so glad I did! I had an amazing time, and it ended up being one of the highlights of my trip. I also spent the rest of my time enjoying the restaurant on the second floor near the lobby, which was a great place to relax and take in the atmosphere of the hotel. What really stood out to me was how Quinton set a new standard for what I’ll expect from concierge service going forward. I travel and stay at InterContinental properties, and after this experience, I’ll definitely be comparing future stays to the level of service he provided. He represented the InterContinental brand exceptionally well. Overall, this was a wonderful stay from beginning to end, and I’m already looking forward to returning to Indianapolis. The property is beautiful, the atmosphere is excellent, and the hospitality is truly first-class. Quinton, thank you for making my stay so memorable. You absolutely deserve to be recognized for the incredible service you provide. I highly recommend the InterContinental Indianapolis, and if you have the opportunity to interact with Quinton during your stay, you’re in great hands!
• WT

  wg T

  Sep 8, 2026
  1.0
  Very disappointing experience with the billing and customer service at InterContinental Indianapolis. We had two rooms, but charges were not assigned to the correct rooms as requested, and some of the Chase hotel credits were not properly applied. I tried to resolve this with the front desk, but the staff clearly did not understand the billing or how the credits worked and repeatedly blamed the problem on “the system.” A restaurant manager later came over, reviewed the bill and understood the issue, but even after speaking with the front desk, he was unable to get it resolved and told me to contact Accounting. Today, Accounting simply did not answer the phone. I then called the front desk again and explained the situation to another staff member. After she finally understood the issue, the call was disconnected, and my subsequent calls were not answered. The hotel has also refused or been unable to provide a detailed itemized breakdown of the charges, while giving inconsistent explanations about whether their system can even provide one. This is an unacceptable way to handle a billing dispute. We are not asking for anything unreasonable — just an accurate bill, the correct credits and a clear explanation of the charges. I will update this review if management properly resolves the issue.

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