AP
Abdul Kunateh (Prof)
2 days ago
The restaurant here was the best part in terms of value but the staff was amazing in terms of service. From entrance sidewalks to front desk, everyone was amazing.
What a perfect location for downtown activities. Great customer service and the rooftop bar is unbelievable. Breakfast was a great start to the day.
I’ve stayed at a lot of hotels, but the InterContinental Indianapolis stands in a class of its own. From the moment you walk through the door, the staff sets the tone — warm, attentive, and genuinely invested in making your stay exceptional. Every interaction, from check-in to checkout, felt personal rather than transactional. Special shout out to Seth at the front desk for doing a fantastic job.
The rooms are immaculate. Housekeeping maintains an impressive standard of cleanliness, and the quality of the furnishings, bedding, and amenities reflects exactly what you’d expect from a world-class property. Everything is thoughtfully appointed — nothing feels like an afterthought.
The food is equally impressive. Whether you’re grabbing breakfast or sitting down for a full dinner, the kitchen delivers consistently. Fresh ingredients, well-executed dishes, and a menu with enough variety to keep things interesting across multiple nights.
If you’re visiting Indianapolis for business or leisure, the InterContinental is the clear choice. It raises the bar for what hospitality in this city can look like.
BM
Bryan Morris
May 1, 2026
I’m originally from Indy. Now that I’m living far away in Minneapolis, I frequent coming back so that I can maintain friendships and relationships with family. I didn’t know where to stay at the time when this all began, but can’t begin to tell you how wonderful the entire staff and management have been to me in each of the now 7 stays I’ve had with them over the last year and a half. It’s not easy being away from home, some trips harder than others. They’ve had my back every time, and truly represent what you would expect from an executive level hotel. They treat me like royalty and embrace me like family. I can’t thank everyone enough and look forward to #8. Please come stay with them. You won’t be disappointed, I promise you. 🖤
I stayed for three nights in a two-queen room through American Express Platinum’s Hotel Collection. While the building itself is older, the hotel has been recently renovated, and the interior felt clean and refreshed.
One of the biggest strengths of this hotel was the staff. Everyone I interacted with was very friendly and helpful. During my stay in mid-March, there was a blizzard, and the hotel provided umbrellas, which was a thoughtful touch. I also had breakfast and lunch at the hotel several times. The menu was not especially large, but the food was good. Breakfast was not buffet-style; instead, guests selected from menu options. The gym was another plus, with a good range of equipment, and I appreciated that bottled water was available there without limitation.
On the downside, the hotel does not really offer a proper lobby lounge or common workspace for guests. I was in Indianapolis for a conference, and although there were a few small desks and sofas near the banquet area behind the breakfast restaurant, there was otherwise no real space for guests to meet or work outside their rooms. Soundproofing was also somewhat weak, so a noisy room next door could easily become an issue at night.
Overall, I was satisfied with my stay. Especially for those looking to take advantage of The Hotel Collection benefits, this hotel is a worthwhile option.