Holiday Inn Indianapolis Downtown by IHG

Reviews

• JG

  Jasmine Guy

  4 days ago
  1.0
  I am highly disappointed in my stay at this hotel. Not only is it dirty but we have no AC in our room in the middle of July. We informed the front desk that out AC was out, they had maintenance come in to check it out. The Guy informed us that he was going to get another thermostat and would be back. After 45 minutes I called the front ask again inquiring about the thermostat, they informed us they Maintenance guy went home because he stated a kid may have hit the thermostat and knocked out the code, and he couldn't fix it. When I asked what can be done, the Manager at the front desk stated we can come get fans, and they would give us a free cold drink. The maintenance man couldn't bring the fans when he realized he wouldn't fix the air. My husband went to get the "fans", she gave him two desk top fans in which one did not work.
• YP

  Yoyo P

  4 days ago
  1.0
  We traveled from Los Angeles for a kids' tournament and were extremely disappointed with the condition of this hotel. The first room was unacceptable. The mattress had black stains that appeared unsanitary, the pull-out couch was soiled, and there was leftover food in the refrigerator from a previous guest. There were also no towels in the room, so we had to go to the front desk to request them. The conditions were so bad that we couldn't even stay there for one night. The staff moved us to another room, but unfortunately it was also dirty. While they did offer a different room, the overall service was disappointing. The staff was not very helpful and seemed reluctant to issue a refund despite the circumstances. Overall, this was a very unpleasant experience, and I would not recommend staying at this hotel.
• KK

  Katherine King

  5 days ago
  1.0
  Where do I start - upon arrival we noticed we couldn’t find the tv remote . Beer cans in bathroom. Dirty covers on bed. Hair all over the place in tub and sink. I asked for my room to be cleaned after paying $279 for the wnba game and drove 3 hours to get a shitty hotel/room. Tried to refund and go elsewhere where but all sold out. Pulled the covers back to check for bugs to only find the tv remote and the housekeeping master key to all rooms in the bed. Wow like wow. Services was not given and they gave me sheets to change my own bed. No wipe down no vacuum no nothing I was so pissed but the game was about to start and all rooms were sold out I was just stuck til morning. Never ever will I stay there again . . Got to breakfast 20 minutes until closing to no food left and workers eating leftovers
• BJ

  Brittany Jordan

  Jul 19, 2026
  2.0
  Whew- where to start with this one. My kiddo is part of a travel sports team, and we and about 20-30 other families stayed here while in Indy for a tournament. While the location was, in fact, downtown- and by definition close to other downtown attractions- the exact location of this place is more likely to be featured on The First 48 than on the Travel Channel. Think- heavy on the chance of tetanus and scabies, low on the likelihood of a mint on your pillow. The employees were kind enough to warn us not to venture outside, saying “even locals know not to hang out around here,” so the transparency was appreciated. But not looking that up ahead of time was on us. It wasn’t the Ritz- we knew that going in. But what we didn’t know going in, is how the employees seemed to be having some type of in-house competition, where they see who could be the absolute LEAST hospitable individual to grace their business. (This is the only reasonable explanation to explain the level of apathy and unhelpfulness conveyed to us. You’re disabled and need a luggage cart? “Your guess is as good as mine as to where it is.” Need ice but all the machines are broken? “Hmm yeah ice would be good on a scorching day like today. Good luck”) But my absolute favorite part of this experience was how on our last night in town- when we bought our beers from the hotel bar since no one wanted to be shanked if we dared to walk outside- the manager Kathy went Napalm on us. Fueled by a general disgust for humankind and people having an enjoyable time- she told us that if we didn’t leave the restaurant area she would call the police and evict all our families (with our small children in tow) onto the Meth Mile that was immediately outside the doors. Now there were two shining beacons of kindness and decency in this story: enter Myah at the front desk who genuinely helped us while we were there, as well as the bartender Jessica who was a voice of reason and common sense, when Kathy began her nonsensical tirade. Jessica intervened on our behalf to see why her fellow hotel employee was losing her mind and threatening us- but to no avail. Kathy somehow mistook our group of middle-aged professionals and our tablet-tranced children for a rowdy group of college fraternity bros trying to register on the Richter Scale. And the police were called nonetheless. The police came (my gut says they’re probably familiar with that hotel), and Jessica (a down right angel) met them at the door to explain that Kathy was on some type of misaligned power trip, and the police quickly left after rolling their eyes, clearly grateful that Kathy was such an excellent steward of taxpayer dollars and resources. We all went to our rooms for the night…Confused? Amused by the ridiculousness? Offended? Yeah, probably a little of all of the above. Ironically, on the windows of this hotel they advertise that they want people to tailgate there for Colts games. I bet Kathy will just love that. The rooms were fine. The breakfast was garbage. I’d avoid this place like Peyton Manning should avoid wearing a headband.
• AA

  Ahmed Awad

  Jul 16, 2026
  2.0
  Let me summarize my hard stay ... (1) The cleaning is minimal. Even the spoons, knives, etc., look like they are not washed. (2) Milk was spoiled during the second day of my stay. (3) The hot water container had traces of coffee; imagine drinking yellow water !! (4) Breakfast was $9.5/room, then - starting from my third day there - they made it /person. (5) Parking is expensive, $25/night !! No free parking, even in their spots. (6) It is very disturbing. Much noise exists inside the hotel !! (7) There are many homeless people around the hotel. But to be honest, the staff was very good, but what matters most is the convenient stay.

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