Holiday Inn Express Indianapolis South by IHG

Reviews

• AA

  Anonymous

  3 days ago
  2.0
  Water turned off mid shower, got stuck in elevator, workers were nice mold everywhere
• JL

  Jaime Lannister

  Aug 2, 2026
  2.0
  TV did not work the entire weekend. Many other people stated the same thing. Also, getting to and from the hotel on the road is a major headache because the road has a solid median in the most inconvenient places.
• GH

  Gary Hammel

  Jul 30, 2026
  1.0
  The curtains and ceiling had large patches of mold on them. The toilet took several flushes to even get toilet paper down. The free breakfast was bare...out of eggs, out of sausage, out of pastries, pancake maker out of service, juice machine out if service...TV didn't work. All I can say is yieks.
• WS

  Wendy S

  Jul 19, 2026
  2.0
  Stayed here with my family to enjoy a company event nearby. We tried to check in shortly after 4:30pm. There was a line of about 6 groups before us. That’s ok. We heard the lady tell (no exaggeration) every group before us “your room is still dirty, let me see if I can move you to a different one”. When it was our turn to check in, she said the same thing. The only difference was that there were no longer any clean rooms and we were told we would have to wait. Being preferred customers with a reservation that was made over a week in advance, this is unacceptable. The room itself was fine, cleaned and stocked with the necessities. We went down for breakfast at 8am. There were 3 types of coffee creamer, but only 1 had any in it (hazelnut which I’m allergic to). When we asked if there were replacements, we were told no. On to the food, or lack of I should say. The signs showed that the following was available: pancakes, mini omelettes, toast, bagels, biscuits, sausage gravy, sausage, turkey sausage, variety of yogurt, cereal, oatmeal, fruit, and cinnamon buns. Most of it was empty. What was actually available was: 2 slices of toast, 1 bagel, 5 biscuits, some burning to the bottom of the pan gravy, 6 vanilla yogurts, cereal, apples and oranges, and cinnamon buns. I watched many people walk away disappointed. When I asked the employee if they would be refilling any of it, he gave me attitude saying “we are short staffed”. Ok. Waited 20 minutes. The mini omelettes were refilled. That was all. We have stayed here several times before for company events. This was a completely different experience. I’m not sure if we will be back. Hopefully it was not staff and/or policy change that caused it. I hope they correct their issues.
• SP

  S Peezy

  Jul 14, 2026
  1.0
  I rarely leave negative reviews, but this stay was incredibly disappointing from start to finish. When we arrived, the water was completely shut off, which was a terrible first impression. Once we got into our room, it was obvious that cleanliness was not a priority. The room was dirty, there were spiderwebs on the window, and the couch had a large hole in it. The sofa bed was even worse! It was absolutely covered in what seemed to be dog hair. There was so much hair on it that it looked like it hadn't been cleaned in ages. It was honestly enough to make a wig. The worst part was that we didn't discover the condition of the sofa bed until it was time to go to sleep. When we contacted the front desk, the only accommodation they could offer was a twin-sized rollaway bed. We had booked a room that was supposed to comfortably sleep four people, but with the unusable sofa bed, it could only accommodate three. It was a very frustrating situation to deal with late at night. The amenities didn't make up for the poor room conditions. The pool water was freezing cold, and the pool deck floors felt slimy, making the entire area seem poorly maintained. Breakfast was another letdown, with very limited options, and what was available was unappetizing. I brought these issues to the front desk multiple times during our stay, hoping something would be done, but very little was meaningfully resolved. While the sofa bed mattress was eventually replaced, the overall experience remained disappointing, and we ultimately just had to stick it out. What makes this experience even more frustrating is the price we paid. We paid a premium expecting a clean, comfortable, and well-maintained hotel, but what we received was the complete opposite. The condition of the room, the lack of cleanliness, the poor amenities, and the unresolved issues made the cost feel completely unjustified. This stay was nowhere near worth what we were charged. Overall, this hotel was dirty, poorly maintained, noisy, and offered disappointing amenities. I would not stay here again and cannot recommend it to anyone looking for a clean, comfortable, and relaxing experience.

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