Staybridge Suites Indianapolis South - Greenwood by IHG

Reviews

• LD

  Laurie Dean

  Aug 28, 2026
  5.0
  What a huge relief after several hotel disappointments! Matt was my first encounter at the front desk, and made me feel like he was welcoming me into his own home! Customer service is huge with me, especially at my age and having witnessed the decline of personal interactions with hotels, as well as most businesses. I travel often and Staybridge Suites will be my forever choice each week! The room was lovely and welcoming, the bed was very comfortable, and the accommodations were very nice! 5 stars across the board! What a relief!!
• MW

  Mark Walsh

  Aug 25, 2026
  5.0
  My family stayed 2 weeks ago and the rooms were very clean and modern. The service was excellent as well. A free hot breakfast was served and the food was excellent. The location of the hotel was very convenient, right off the interstate and very easy to find. Matt, Customer Service agent, was very professional and helpful. My grandson left an item in the room and Matt was very helpful in returning the item to us. He went above and beyond and we appreciated the customer service we received from him! We would recommend this hotel to everyone and will definitely stay again when in the area!
• AA

  Andrew Adler

  Aug 23, 2026
  5.0
  I’ve been traveling for years now, and stayed in MANY hotels, and I can honestly say this is one of the NICEST hotels I’ve ever stayed. The costumer service is top of the line. The rooms are beautiful and clean, and freshly decorated. They also have a beautiful patio with a fire pit, and also grills if you feel like cooking your own food.. All in all it’s an amazing hotel which makes your stay pleasant. Highly recommend this spot!!!
• KJ

  Kenzie Jade

  Aug 23, 2026
  1.0
  I believe we worked with Aman last night 8/23 12am. We were leaving the hotel room and told him to have a good night. He stopped and questioned us on whether we left a towel out on the patio or not. We said it wasn’t ours but asked if he wanted it picked up to be friendly. He just stood there and stared and then said no. We left and told him to have a good night once again, with no response: It’s shocking you work in hospitality but have such an issue with picking up a towel. Maybe don’t question your customers unnecessarily and make them feel uncomfortable or lose the attitude a bit.
• EC

  E. M. Chambers

  Aug 3, 2026
  1.0
  After checking out, I was shocked to discover that I had been charged $2,250 for both professional carpet cleaning and replacement of the entire carpet. I did not cause any damage to the room or carpet, and at no point during my stay or at checkout was I informed of any issue with my room. I was never given an opportunity to inspect the alleged damage or discuss the matter before my credit card was charged. What was even more concerning was the complete lack of professionalism in how this was handled. The charges were processed approximately three hours after I checked out. Given that timeline, I question how the hotel was able to complete an inspection, determine that professional cleaning was warranted, conclude that replacing the entire carpet was necessary, assess the replacement cost, and bill my credit card within such a short period of time. I was never contacted before these charges were posted. Adding to my concern, the disputed charges did not appear on either of the billing documents I was provided, the checkout folio or the hotel bill I downloaded after my stay. After reviewing both documents and finding no additional charges, I had to search through the hotel’s mobile app before I finally discovered them. Had I not looked further, I would not have known what the charges appearing on my credit card statement were related to. I made every reasonable effort to resolve the matter directly with the hotel. Because this dispute involved a $2,250 charge, I communicated in writing through email, the hotel app, and certified mail so there would be a clear record of my requests and any response. I also opened a case with IHG. In every communication, I requested an explanation of the alleged damage, photographs, inspection reports, or any documentation supporting the charges. I never received the requested information or any substantive response from hotel management. Being unable to obtain basic documentation while trying to resolve a significant billing dispute reflects a serious lack of professionalism, transparency, and customer service. Ultimately, I disputed the charges with my credit card issuer, and the dispute was resolved in my favor. As a guest, I expected honesty, transparency, and professional communication. Instead, I experienced unsupported damage charges, post-stay fees that were not reflected on the billing documents provided to me, and no meaningful response despite multiple good-faith attempts to resolve the matter. I cannot recommend staying at a property that handles guest concerns in this manner. If a hotel is going to assess thousands of dollars in post-stay damage charges, guests deserve prompt communication, supporting evidence, and the opportunity to understand and discuss the claim before being billed. That did not happen here. If you choose to stay here, I recommend taking time-stamped photos or a video of your room when you check in and again when you check out, keeping copies of all billing documents, and monitoring your credit card statement carefully after your stay.