Holiday Inn Express & Suites Mishawaka - South Bend by IHG

Reviews

• MV

  Marilyn Verbiscer

  2 days ago
  2.0
  It was a disappointing hotel stay. I had to ask 4 times for a hair dryer. The room was dirty. There was salt and pepper all over the desk that was obviously left by the previous guest. The bathroom floor was filthy and the vent was coated in brown dust. Our room was not cleaned every day either. The internet was painfully slow!
• SD

  Sirena Dudgeon

  Jul 11, 2026
  4.0
  Breakfast goes to 9, they ran our of everything by 8:30 and never restocked. Disappointing. I asked and all they had was coffee, a yogurt and a banana. Room was very clean and super comfy. Highly recommend other than the lack of breakfast.
• SW

  Shelby Van Wyk

  Jul 1, 2026
  5.0
  We booked last minute for our family of 8 on our way through town. The room was clean and comfy. The beds were also comfy. Breakfast was included which was super convenient for our family.
• GY

  Gabrielle YBarbo

  Jun 17, 2026
  1.0
  I would not recommend staying at this property. Our experience was disappointing from check-in to check-out. We were initially quoted a rate for a large amount of rooms, but when we called back just 15 minutes later to finalize the booking, the rate had increased. After confirming the rooms and receiving our receipts, we discovered that the rate had been increased again. When we brought this to the attention of the general manager, Brian, he refused to honor the original quoted rate. Instead, he claimed that a "flash sale" had ended during the brief time it took us to call back, despite the fact that we were actively working to confirm the reservation. He also stated that we had no contract proving the original rate and would only honor it if we extended our stay. Rather than working toward a solution, he spent most of the conversation arguing and placing blame on us. Completely rude and its clear others have had issues with him. He additionally lied and said that we werent happy with the rate and chose not to book with hotel that our client was a walk in. That doesnt make any sense. How did they get our credit card if "they were walk ins". Communication was another major issue. Throughout the night, staff repeatedly hung up when we called to check on our group, and no one returned our calls. The next morning, when we attempted to address the second rate increase, our calls were again ignored. I strongly recommend reviewing your receipts carefully to ensure the rates charged match what you were originally quoted. Based on our experience, including the pricing discrepancies, the lies and the general manager's attitude, we will not be using this property for any future client bookings.
• CH

  Casey Hiltz

  Jun 17, 2026
  1.0
  I haven't stayed there. we were charged for a night we didn't book. We booked out for July 2026 and somehow was charged for a day in June. We saw the charge on our credit card and I called the reservation line, Shilah or shiloh said we could get refunded but we had to talk to the hotel manager. I called the hotel and the manager Bryan, was rude on the phone and said no it is company policy that it is a no show so he won't refund. I said we never made the reservation and he said he doesn't deal with website bookings so it isn't on him. He transferred me back to the reservation line, I got transferred to create a case # and Oliver was very pleasant and said they could put the money paid toward the reservation in July BUT the manager had to do it, so I called the hotel back and Bryan said it is up to manager and discretion and he is not going to do it. Again, he was very rude. I was very calm and just confused as to how a one night reservation was made with our card. He refused to help in any way. I called the case department again and Diana said he should be able to do something and the hotels do deal with websites so Brian lied and Brian can either give a refund or put it toward the other reservation in July. There is literally nothing I can do and now I am out $152 for a reservation I never made. To dispute with the bank I have to close out my credit card. Don't stay here if the website makes a mistake or they do, they won't help out at all. We have been a loyalty member for so long and usually have our teams stay at Holiday inns since I am my son's team manager. We will no longer be doing so. $152 is a lot for some people. Oliver, Diana and Shiloh or Shiloh were very kind and understanding and if they could have refunded or put toward our other stay, they would have. Brian is not kind. He is rude and not understanding and not accepting responsibility for the website making an error. They have time stamps on everything as well.

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