Best Western Fort Wayne Inn & Suites North

Reviews

• LW

  Lexy Wells

  Oct 3, 2026
  4.0
  They have multiple signs posted for the same area with very different rules on them. 1 sign says you need to be 14 to be in the pool area alone and a different sign says you have to be 16. Also they came pounding on our door right after we fell asleep. Apparently if someone reports smelling smoke they can interrupt your stay. Our room did not smell so nothing was done but I did not care for it happening at all.
• BK

  Brandon Krutsinger

  Sep 28, 2026
  5.0
  Kenzie is always very helpful and considerate regardless of what the Karen's say.
• JW

  Jonathan Wagner

  Sep 4, 2026
  1.0
  Horrible rooms. Horrible beds. Needs serious work. Not worth the cost at all. Random people in parking lot drinking.
• JP

  Jerry Pinotti

  Aug 30, 2026
  5.0
  I booked through their website and my reservation was handled smoothly. The front desk check in staff, Kinsey? was super nice and helpful. The room was quiet and clean. Breakfast was very good and hot and ready when they opened.
• LH

  Laura Hanauer

  Aug 29, 2026
  1.0
  When I arrived at approximately 9:30–10:00 p.m., there was no representative available at the front desk to check me in. I waited approximately 5–10 minutes before anyone finally appeared. Once in the room, I discovered that the curtains were off their track and could not be properly closed. As a result, bright parking lot lights shone directly into the room throughout the night. In addition, the HVAC unit was extraordinarily loud—sounding more like a jet taking off than a normal hotel heating and cooling system. Needless to say, I had a very restless night. At approximately 5:00 a.m., I went to the lobby to get a quick cup of coffee. When I returned to my room, I discovered that the toilet was leaking and had flooded the bathroom floor. I immediately returned to the lobby to report the problem, but once again, there was no staff member available. A sticky note had been left on the telephone instructing guests to dial “0.” I called and reported the flooding. The response I received was, “Maintenance does not come in until 7:00 a.m., so there is nothing that can be done.” I returned to my room, only to find that the water had now spread beyond the bathroom and onto the carpeting in the room. At that point, I was not willing to remain in a room with toilet water spreading onto the floor and carpeting, nor was I willing to walk through contaminated water to use the bathroom or shower. I therefore packed my belongings and left the hotel. This was not simply a matter of an uncomfortable or imperfect stay. The hotel failed to provide the most basic requirements of a safe and sanitary room. I was unable to properly secure the curtains, was subjected to an excessively loud HVAC system throughout the night, and, most seriously, was left with a leaking toilet that flooded the bathroom and then the room—with no staff available to address the problem and no meaningful assistance provided when I reported it. I find it unacceptable that a guest reporting a toilet actively flooding a room would be told that nothing could be done until maintenance arrived several hours later. Given these circumstances, I believe a full refund is warranted. I paid for a hotel room that was neither reasonably usable nor adequately maintained, and I ultimately had to leave because the hotel failed to address a serious plumbing and sanitation issue. Instead, I was told that a refund was not possible and was offered points towards a future visit.

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