Best Western Fort Wayne I-69 North

Reviews

• CC

  Cody

  Aug 26, 2026
  1.0
  Just nasty and wow what a waste of money I booked online and this place is awful I’ve stayed at other best westerns and they are fine this one sucks
• SS

  Sasha Sinay

  Jul 27, 2026
  1.0
  We booked five rooms for six nights through Booking.com because we were travelling with a group of children. Almost two weeks before our arrival, I contacted the hotel through the Booking.com messaging system and specifically requested that all of our rooms be on the same floor, next to each other or at least across the hall. The hotel replied in writing: “We will get the rooms as close together as we can.” We relied on that assurance and kept our reservation. When we arrived, before check-in, we discovered that our rooms had been scattered throughout the hotel—on different floors and in different parts of the building. Only two rooms were together. One room was on another floor, and another was several doors away. This arrangement is completely inappropriate for a group travelling with children. The most disappointing part was the hotel’s response. Instead of trying to solve the problem, we were simply told that nothing could be done until the manager arrived the next morning. If the hotel knew they could not accommodate our request, they should have told us before our arrival so that we could have booked another hotel. Instead, they acknowledged our request in writing and then completely failed to deliver. When guests reserve five rooms for six nights, communicate well in advance, and receive a written response from the hotel, they deserve much better customer service than this. We are extremely disappointed and cannot recommend this hotel to families or groups who rely on the hotel to honor important room placement requests. **************** Update after the hotel’s response: **************** Your response is disappointing because it directly contradicts our written conversation. Before our arrival, I not only explained that we had five rooms booked for our group, but also provided the names for all five reservations so there could be no misunderstanding. After receiving that information, I was given your written confirmation that all of our rooms would be placed as close together as possible. Claiming now that you “didn’t know the other rooms were part of our group” is simply not true. I still have our complete written conversation and can provide screenshots if necessary. Instead of acknowledging your mistake, you chose to rewrite what happened. An apology would have been far more professional than a response that contradicts your own written confirmation!!!!
• KL

  Kristina Lewis

  Jul 23, 2026
  5.0
  The room could have used some attention. This location is close to many things
• RB

  Robert Brown

  Jul 22, 2026
  3.0
  Did I get the joke room? These are the worst pillows
• NN

  Neala

  Jun 29, 2026
  2.0
  When I stayed here for one night, the pool had bugs in it too many me and my sister didnt even want to swim in it because it was so bad. We found that there was ants in our beds I counted TEN! Ew ew ew!!! The breakfast was okay a little overwhelming but it was fine. In the front there were men drinking and yelling and playing loud music very bad for a family hotel. Please clean the beds and pool!

Frequently Asked Questions About Best Western Fort Wayne I-69 North