Holiday Inn Express & Suites Zion by IHG

Reviews

• JJ

  Jonnae Johnson

  May 24, 2024
  5.0
  We traveled from Kansas City MO , very nice
• BR

  Briana Ramirez

  Mar 23, 2024
  1.0
  SCAMMERS!!!! DO NOT GO HERE UNLESS YOU WANT THEM TO STEAL MONEY FROM YOU! I went here for 1 night and I was charged over 1k for "damages". There was an issue in the bathtub where the water would not turn off. I went to the front desk immediately and let them know that it would not turn off. I checked out of the room and it still was not fixed. The receptionist apologized for the inconvenience and I was charged the normal rate for the room. When I get home I get a notification from my bank that over 1k in charges was made from these SCAMMERS! I go back up there immediately and ask them why they're charging me for something that was not my fault!! The bathtub was NOT broken it just would not turn off. The Manager was rude going to tell me that she has to charge me for 2 additional nights since they will not be able to rent the room all weekend because there is no plumber available on the weekend. That is not my fault so why am I being charged??? I get more attitude & told there is nothing they can do and I have to wait until Monday until the plumber can come and assess the issue and determine if it was my fault or not. You can not take money from people without their consent that is FRAUD!!! THERE IS NO POSSIBLE WAY THAT IT COST OVER 1K TO FIX A TUB KNOB THAT WONT TURN OFF!!!!