Holiday Inn Express & Suites Jacksonville by IHG

Reviews

• GA

  Guillermo Alvarado

  Aug 14, 2026
  5.0
  There is a woman there call Samantha that is super she moves like the energizer bunny. She does the work of 2 persons
• CJ

  Cybill J

  Aug 13, 2026
  5.0
  Friendly check in. Nice rooms! Free breakfast!
• CH

  Crystal Henderson

  Aug 8, 2026
  1.0
  I have been a loyal IHG member for many years and have consistently chosen Holiday Inn properties because of the quality, comfort, and cleanliness I have come to expect from the brand. My positive experiences with IHG and Holiday Inn were also part of what influenced my family's decision to become Holiday Inn Club Vacations owners. While I understand these are separate entities, my trust in the Holiday Inn brand has always been important to me. Unfortunately, this stay did not meet those expectations. During my stay, I experienced several issues with the condition and functionality of the room: The carpet was ripped and had multiple visible stains throughout the room. There were gnats/insects in the room. The window blinds/curtains were ripped and damaged and would not close properly. I had to use safety pins to hold them together, and sunlight still entered the room and disrupted my ability to rest. The refrigerator did not get cold. There was an iron but no ironing board. There was no body soap in the shower. The television required two different remotes because the DirecTV remote would not power on the television, creating another unnecessary inconvenience. While one issue alone may have been manageable, experiencing this many problems in one room gave me the impression that the room had not been thoroughly inspected, maintained, or properly prepared before being assigned to a guest. This trip was intended to give me an opportunity to rest, so the damaged window coverings and inability to properly darken the room were especially frustrating. I also have photographs documenting the condition of the carpeting, window coverings, and other concerns. I value my longstanding relationship with IHG, which is why this experience was particularly disappointing. I believe it is reasonable to expect a guest room to be clean, properly maintained, functional, and suitable for rest. **Update -One additional concern: the hotel’s website states that every room is equipped with a 42-inch TV and a Keurig coffee maker. That was not the case in Room 319. There was no Keurig, and the television was noticeably smaller than what was advertised. This was another example of the room not matching the amenities and expectations presented online.
• JB

  Joe Burleson

  Jul 8, 2026
  1.0
  Staff was the very impersonal and uncaring. No hello, no how are you. Just name, I need to see if and here is ur room key. Hotel is in dire need of a remodel. They’ve got buckets in the lobby to catch some kind of a leak. Floors in the bathroom are completely crumbled, and the tile is not even adhere to the floor anymore. Nightstands has edging missing. Carpet is stained and ripped up. Mattresses were decent.
• BS

  Burl Stanley

  Jun 15, 2026
  1.0
  Holiday Inn Express completely dropped the ball on this one. I booked my room three full months in advance, planning ahead like any responsible traveler would, and they still canceled my reservation without warning. To make it worse, they turned around and gave my room to people who booked only two or three weeks before. That’s not a mistake — that’s a choice. When I called to figure out what happened, I was basically told “too bad” and that I would just have to deal with it. No solutions, no effort, no accountability. I even asked for the General Manager to call me back, and of course, that never happened. Not even the courtesy of a follow‑up. This is terrible customer service, and it shows they don’t value guests who plan ahead or trust them with their travel plans. Very disappointing and extremely unprofessional. I won’t be staying here again, and I wouldn’t recommend it to anyone who expects reliability or respect.

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