Best Western Plus South Holland/Chicago Southland

Reviews

• SL

  Sandra and Alex LeKid

  4 days ago
  1.0
  UPDATE in response to your answer: NO your staff did not apologize and your manager was rude shutting me off. Most hotels with respect towards their loyal members would at least compensate for the trouble. Very disapointing experience! Checked in at 11:15pm on August 30, 2026 and needed a good night sleep so I had set up our alarm at 10am. We have been traveling quite a lot as we've been touring since August 9. 7:54am a very loud alarm went off twice making us jump from our beds and could not fall back asleep. When I mentioned how annoyed this made me feel to the front desk, a barking dog manager came to me and told me very rudely "this happens in every hotels Ma"am" and there was no way of discussing any types of compensation with him; customer service at it's WORSE here! We have been travelling for YEARS, lived in hotels for MONTHS in the Middle East as musicians and I have NEVER seen this ridiculous service. Do yourself a favor; change your name to Best Western MINUS. Booooo 👎 Plus, your breakfast sucks... looks like you put packages slice ham in there... no bacon.... 👎
• AG

  Alexandre the not so great

  4 days ago
  1.0
  False fire alarm at 7.54 am ? You must be kidding me... no compensation whatsoever... Do your maintenance!! Note; your breakfast sucks so bad. Note: You ran out of coffee on your 2 jugs ? Somebody is not doing his job. That's the "plus" in best western ? Should be ashamed. As a hotel, your MAIN goal is to provide a good night sleep and you managed to fail it
• RR

  Rainbow

  Aug 10, 2026
  1.0
  Just because it says "Best Western" doesn't mean it's Best Western. Smelled like roach spray. BELIEVE every review you read. On the plus there are no roaches bed bugs. Thanks to what's left of the old carpet being saturated in what I know for a fact is RAID and bug deterers plugged into every outlet in every hall. Beds are made of plywood stacked together not even nailed down. Bugs webs in every corner. There is no pool and the showers in rooms don't close because they only have half a door. Cleaning staff VERY nice though.
• SK

  Shelaya Kilgore

  Jul 28, 2026
  1.0
  I never really do reviews, but the experience and the way that I was treated at this location. I have to let people know.. From day, one when I checked into this hotel, it was nothing but problems I arrived. My bathroom had hair all through it all in the shower extremely dirty we could not shower in our shower because who wants to shower with someone else’s hair so we had to use our mom’s room shower. I went and spoke to Harry, who was working that night and asked him for new room. He told me he cannot give me a new room. I said well then tomorrow can you have your housekeeper service our room?. He told me he would. I came back from my outing to the room having blanket With cigarette burns, The shower has not been touched at the same as that hair and dirt from the previous check-in. They left dirty, cleaning rags, and our sink hair all around them. I went back to Harry that night and showed him the photos of the room. He was not helpful and said that I would have to wait until checkout. Well, when I checked out, Leah was working And she was not helpful and said that I will have to wait until the manager Al works on Monday. I called yesterday And was told that he was in a housekeeping meeting and would call me back. I never received a call back so I called back last night. I called this morning and got Al on The phone. He is extremely rude, very condescending, very aggressive and not understanding at all. I told him I felt it would be fair for at least one of my nights to be refunded. He told me absolutely not. All he would. Refund me is $42. He said that he does not care if I ever come back to his location and hung up on me and refuse to look at the pictures refuse to be understanding. Didn’t even apologize for the situation at all was extremely rude. I have never dealt with anything like this from a person who knows that the experience was Horrible. I wouldn’t recommend anyone goes to this hotel at all, not even because of the location or the place but because of the way that the manager treats people. He should not be the manager of their Location and somebody needs to do something to get him out of that position because he is the example of Terrible person.
• NN

  Naya

  Jul 3, 2026
  1.0
  For the love, spend your money elsewhere. If I could give zero stars I would, this hotel is the worst Best Western I've ever had the displeasure of staying in. The "plus" in Best Western "plus" is plus a headache. First, the selling point was the jetted tub in the room, after a taxing weekend, we we're looking forward to relaxing in the tub HOWEVER, not surprisingly the jets did not work. We tried everything we could to get them to turn on and it's just useless. Almost as useless as the hotel staff, when you would ask for something simple such as extra pillows because their pillows are so bad, sleeping on a folded up hoodie or a towel had more to it, they would tell you they didnt have extra. What hotel doesnt have extra pillows, especially when you can tell they were certainly not at capacity. They were rude about it and made you feel unwelcome. The bed is essentially a warn out box spring, you only feel the springs as you slept so for 2 days I woke up in unimaginable pain due to the crappy bed. The refrigerator in the room was iced over and didnt keep anything cold. The sink faucet in the bathroom is positioned so far back you flood the counter just by turning it on making it extremely difficult to wash your hands or anything. The room we were in echoed so bad we felt like we had to whisper just to be in there because there was nothing in the room to pad the sound. Overall, the room felt like a slopped together jail cell. Lastly, one hour before check out the smoke detector started beeping loudly as to say get out, what are the chances of that. It made for a very overwhelming packing process to get out since the room was so echoey it was extremely loud. I saw other reviews with "management" replying over the months that they are "renovating" I can say with certainty they are not, they just want to pocket your money and not take care of the property. You guys give Best Western a bad name, I've never been to a bad Best Western until now. Do better.

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