LEGOLAND Discovery Center Chicago

Reviews

• AL

  Alex Lazaroff

  3 days ago
  5.0
  I'll be honest, the wife and I only went there to use the penny smashing machine. Unfortunately the machine is in the pay exhibit of the discovery center. Fortunately the manager is super cool and led is back to the machine so we could use it without having to pay the admittance fee. Totally awesome and thank you!
• AA

  Arianna Austin

  5 days ago
  5.0
  It is a great experience for families who can't travel to California or Florida for Legoland. It is definitely smaller then Legoland but for little kids it is the best experience ever. There is a Lego model of Chicago which is really cool, a play space, rooms to build, and even a mini movie theater. I definitely recommend! ( They even have a Starbucks inside) ❤️
• YY

  Yuli

  Jul 14, 2026
  4.0
  Perfect place for young kids. Don't go here if you are an adult without kids, it's really not the vibe for you. Lol. Didn't really see older kids here either, majority of the population here are under the age of 10. It was fun for us because we have a 10month old, 6 year old and 8 year old. If you have an infant with you, make sure to bring another adult so the adult can sit with the younger kiddo if they go on the ride.
• CR

  Chris Reeves

  Jul 10, 2026
  1.0
  Horrible customer service!!! We spent $340 in the store and the guy at the register was extremely rude. He acted like checking us was a complete inconvenience to him and when we asked about scanning our Lego Insiders code he said "Our system doesn't work with that". Then he just shoved our receipt in the bag and walked off. Not sure if the rest of the staff here are as rude as this guy but this was my first impression and we will not be back, even though we were considering going to the discovery center.
• AS

  Anshwar Syed

  Jun 25, 2026
  1.0
  Subject: Complaint Regarding Unfair Admission Time and Poor Customer Service Experience I recently visited LEGOLAND with my family during a vacation in Chicago, and I was very disappointed with the overall experience. While the attractions themselves were enjoyable, I do not believe the admission price was worth the experience we received. Our entry time was 2:30 PM, and the attraction closed at 4:00 PM. This left us with only 90 minutes to explore the entire facility, which is not enough time to enjoy all the attractions, especially considering the wait times for rides. One of the main reasons for my disappointment was that the last 4D movie show was scheduled for 3:30 PM, and due to the limited time available and queues for attractions, my family did not get the opportunity to watch it. We also could not fully experience all the activities included in our tickets. When I raised this concern with employees, I was told that once guests enter the attraction, it is not their responsibility whether visitors are able to complete all the experiences. I found this response unhelpful and disappointing. Customers who are given a late admission slot should still have a fair opportunity to enjoy the attractions included in their ticket purchase. I also spoke with a manager, whose only proposed solution was a 10% discount on gift shop merchandise. Considering that I paid approximately $200 for tickets, I did not feel this was a fair resolution for the significant loss of value we experienced during our visit. Additionally, I observed what appeared to be inconsistent treatment of guests. I noticed that a white family received entry assistance and stamp passes, while neither I nor my family received the same despite purchasing a full adventure pass that included Mini LEGO, the 4D experience, digital photos, and other benefits. This left me feeling concerned about whether all guests were being treated equally. As a visitor who came to Chicago on vacation, this experience was especially disappointing. My family and I looked forward to visiting LEGOLAND as part of our trip, but instead we left feeling frustrated and that we had not received the value or experience we paid for. Based on this experience, I would not recommend LEGOLAND to friends, family, or other visitors. I believe guests should be clearly informed when a late entry time will not allow sufficient time to enjoy all attractions included in their ticket, or they should be offered a fair alternative. I am requesting that LEGOLAND review this situation and provide an appropriate response. I believe guests who purchase tickets should receive a fair opportunity to enjoy the attractions included in their package, regardless of their assigned entry time. Also the cafeteria closes before the closing time . I look forward to hearing from you regarding this matter. Sincerely, Single Mom.

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