Holiday Inn Chicago - Schaumburg by IHG

Reviews

• MH

  Muhammad Hammad

  5 days ago
  4.0
  Spend 3 nights on Labour Day weekend was checked in by helpful receptionist Henderson. Gave 4 stars because of few things i.e House Keeping rew Quest needed to be told at CheckIn & the bathroom exhaust was not working
• JJ

  Joseph

  6 days ago
  4.0
  Outstanding service by Henderson during a busy shift! I recently stayed at this IHG property in Chicago and want to give a massive shout-out to Henderson at the front desk. The hotel appeared to be quite understaffed, and Henderson was working completely on his own. Despite the pressure, he did a wonderful job. He was incredibly attentive, patient, and went above and beyond to maintain a high level of customer service for everyone waiting. IHG is lucky to have someone so dedicated on their team. Thank you, Henderson, for making a stressful situation seamless!
• AB

  Alyson Bergstrom

  Aug 16, 2026
  5.0
  I came here over the weekend with family and friends and it was a lovely time. The staff were very friendly and helpful. The room was nice and clean and just overall the whole place was nice and quiet. My only complaint is that the pool was freezing cold as it says it’s heated which it definitely was not :( and the hot tub was not working. I do look forward to coming back to this location but I do hope the pool is heated next time around and that the hot tub is working. Overall though it was a great experience and time there!
• KC

  Kenneth Castillo

  Aug 7, 2026
  5.0
  I stayed at the extended stay next door to save money. It was $160 to stay there. I could have done that for free in any farm with pigs for free I’m sure. It was so bad that I came here to escape that situation and was so humbled by great staff here at the holiday in, and I’m not the first to run and flee the extended stay next door. Night and day. This hotel was a dream, and clean and just great reviews from me. Im not a complainer but im honest to a fault and people should know what they are getting into. This was an excellent stay and will come back again. I should gave paid the $40 more a night before booking that place next door. My mistake, and it won’t happen again. Thank you to the staff for being accommodating in a time of crisis. You all are on the top of all my hotel experiences. That’s a very large number by the way.
• OG

  Oswaldo Garcia

  Aug 2, 2026
  1.0
  I rarely leave negative reviews, but this experience deserves to be shared. I arrived with a confirmed reservation only to be told that the hotel could not honor it due to them being overbooked. Rather than taking responsibility or making a sincere effort to resolve the situation, the employee at the front desk was dismissive from the moment I walked in. His body language and attitude conveyed, “There’s nothing I can do, sorry,” and the conversation ended there. There was no sense of urgency, empathy, or genuine concern for the fact that I had nowhere to stay for the night. What made the situation even more frustrating was the inconsistency in the explanation I was given. I was told the hotel could not walk my reservation because they were “not affiliated” with any other hotels. However, in the same conversation, I was told to try a hotel approximately 15 miles away under the same brand. If another hotel was an option, why wasn’t any effort made to coordinate accommodations or assist me? Instead, I was left entirely on my own. As a result of the hotel’s failure to honor my reservation and its unwillingness to provide meaningful assistance, I had no choice but to spend the night sleeping in my car. No guest with a confirmed reservation should ever be put in that position. The entire interaction reflected a serious lack of training, accountability, and empathy. When a hotel cannot fulfill a confirmed reservation, the expectation is that staff will actively work toward a solution—not simply dismiss the guest and send them away. To make matters worse, IHG has still failed to provide an adequate response despite my efforts to resolve this matter through the appropriate channels. The lack of communication and accountability after the incident has only reinforced how poorly this situation was handled. This experience has significantly damaged my trust in both this property and the IHG brand. I sincerely hope they improve their overbooking procedures, employee training, and commitment to taking care of guests when the hotel fails to honor its obligations.

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