Holiday Inn Express & Suites Chicago-Deerfield/Lincolnshire by IHG

Reviews

• LR

  L Rivas-Alcantara

  2 days ago
  1.0
  I was extremely disappointed with my stay at this Holiday Inn. The room was overpriced compared to other hotels in the area, and unfortunately, it didn’t come close to meeting even basic expectations. The room was dated, dirty, and, worst of all, had roaches. I reported the issue to the front desk, but they didn’t seem concerned and made no real effort to address it. Their lack of urgency or even a sincere apology was incredibly frustrating. Since it was late and I had no other option, I had to spend the night in the room despite the conditions. After my stay, I tried to speak with management, but no one was available. I left two voicemails and never received a call back. The lack of cleanliness, poor customer service, and complete absence of follow-up made this one of the worst hotel experiences I’ve had. I expected much better, especially considering the price. I would not recommend staying here. Update: Thank you for your response. While you state that relocating guests is your standard procedure, that was not my experience. I was told the hotel was completely booked and that there were no other rooms available, so I was left with no choice but to spend the night in Room 245. If your investigation truly found no evidence of pests, then why were my two calls to management never returned? I made multiple attempts to discuss the situation directly before posting my review because I wanted to give the hotel an opportunity to address my concerns. Unfortunately, that opportunity was ignored. I have absolutely nothing to gain by writing a negative review. My only goal was to share my honest experience. Instead of acknowledging that I was placed in what I believe was an unsanitary situation and apologizing for how it was handled, your response suggests that I fabricated my experience. That is far more disappointing than the original incident itself. My review reflects exactly what I experienced during my stay. While your investigation may have reached a different conclusion after the fact, it does not change what I saw or how the situation was handled. I stand by my review and remain disappointed not only by the condition of the room, but by the lack of follow-up and accountability afterward.
• DK

  Dionna K

  Jul 12, 2026
  1.0
  We booked a 2 queen room when we arrived we were given a king suite. They said that they were completely booked and could not give us the room we booked 6 months ago. She said “you booked a room with two beds and that is what we gave you”. A two inch thick mattress for a pull out couch that you feel the bars through and hear the plastic crinkling for the mattress wrap is not a fair trade. The pool was a cloudy blue color with a film on top. Both tvs in the newly renovated suite were cutting in and out. When brought up to the front desk we were told the cable does that. I asked at check in to speak with a manager. I was told he would be in at 11. I verified in the morning what time he’d be in and was told between 11 & noon. I called at 12:37 and he was not in. I was told that I would get a call from the manager when he came in. I asked if he would be in that same day and I was told yes. 31+ hours later still have not gotten a call. Do not waste your money at this hotel.
• AM

  Adam Marsh

  Jul 1, 2026
  1.0
  This hotel is run by crooks. Stay away! My wife bought candy at the front desk and paid with cash. The clerk insisted she also give her room number. After checking out my card was charged for the candy. I contacted the company about it and they said I would hear from them within 48 hours. I’ve never heard anything. I can’t dispute it with my credit card company because. I don’t have a receipt.
• KG

  Kelly Review Guide

  Jun 28, 2026
  5.0
  The front desk staff who checked me in was incredibly friendly, and I was happy to receive a newly renovated room. It was spotless, very spacious, and made for a comfortable stay. The biggest disappointment was the hot water. I enjoy taking hot showers, but the water was barely even lukewarm—it was almost cold, which was quite frustrating. Breakfast was decent, but most of the options were frozen or convenience foods, so it didn't feel very fresh.
• VS

  Velky Syr

  Jun 21, 2026
  2.0
  Firstly, read the other reviews as well as this one. Our experience at the hotel was not great.. But in their defense, they were just starting what seems to be a major renovation. IHG did not mention anything about that when we booked nor after. And I have had hotel companies mention during the reservation process, or after via email, that a renovation was either in process or was being planned for the time of our visit. The place had a rather unpleasant odor. The room was pretty clean, but various things were broken. There was one person working the breakfast, and he was working his butt off. But there is only so much one person can do during a busy breakfast time, so there were a lot of things that were not available. But with all that, this hard working guy was as pleasant as could be while he was running around. So serious kudos to him!! We left 4 days early, and likely will not stay there again. But in 6 months or so the hotel could be transformed into a nice place by virtue of the renovation. Just be aware that it is going on right now (June 16, 2026).

Frequently Asked Questions About Holiday Inn Express & Suites Chicago-Deerfield/Lincolnshire by IHG