Best Western Plus Pontoon Beach

Reviews

• KW

  Kyle Walker

  Jun 27, 2026
  5.0
  Connie has been an incredible help during my time in town at the Best Western Plus in Pontoon Beach, Illinois. From the moment I arrived, she has gone above and beyond to make sure all of my lodging needs were taken care of. She is extremely guest-friendly, welcoming, and genuinely cares about making people feel comfortable. She made me feel right at home and was always willing to help with recommendations on places to eat and things to do with my wife and kids. Her kindness, professionalism, and local knowledge made our stay even more enjoyable. I won't stay anywhere else when I'm in town. Thank you, Connie, for making our experience such a great one!
• BM

  Ben Morici

  Jun 23, 2026
  2.0
  Stopped here overnight on my way out to Lake of the Ozarks. The bed was clean enough for the price paid. The bathroom was in rough shape. The continental breakfast was sparse at best. There was at least an hour left of the breakfast and there was just 2 yogurts and 4 pieces of bread left.
• LF

  Lawrence Fritz

  Jun 16, 2026
  1.0
  Stayed on 6/5/26 and 6/6/26 Elevator is down third floor was musky dank and smelled of ash tray.. Inadequate staff unprofessional manager/owner the two good people that actually helped deserve better Absolute mess we should have bailed but I gave them so many chances and we didn't want to waste time dealing with a new place all the post are correct they don't clean they don't restock I asked for towels on day two never received them we didn't have hand soap or bath soap for our room never received them pool had dirt and sand build up we had to change our bedding upon arrival it was not clean bless my wife's ocd.. We travel and get away a few times a year this was by far the worst stay in a while Don't usually stay w BW don't think we will again plenty of better choices around this area Oh on a good note the police station is litterly a stones throw away in the front of the building like I could have hit it from my room so it is safe
• MC

  M. C

  Jun 8, 2026
  2.0
  This was by far the worst motel stay we have ever experienced. We made our reservation several weeks in advance. Upon arrival, we were informed that no first-floor rooms were available because the elevator was out of service. Since we had no other option, we accepted a room on a higher floor. Unfortunately, during our entire stay, the elevator was never repaired. When we got to our room, there were only three towels provided for four guests. The next morning, we asked a housekeeper in the hallway for an additional towel and were told that because we had not notified them in advance, we would need to bring our existing towels to the front desk to exchange them. She refused to provide any additional towels at that time. We were rushing to attend a graduation ceremony that day and were unable to speak with the front desk until later that evening. When we did, we were told additional towels would be provided the following day. However, none were delivered. The next day came and went with no towels. It wasn't until the following morning, when one of the guests in our room personally went to the front desk, that we finally received the extra towels we had requested days earlier. The lack of customer service, friendliness, and basic attention to guest needs was extremely disappointing. When paying what we did for a multi-day stay, especially while traveling from out of state, we expected much better treatment and accommodations. Unfortunately, this experience fell far below reasonable expectations.
• WB

  Wesley Burnett

  Jun 6, 2026
  2.0
  I rarely leave negative reviews, but I feel this stay deserves honest feedback. Upon arrival, we were informed that the elevator had been out of service for three weeks. This was never disclosed before booking. My wife has a bad knee, and despite mentioning that at check-in, we were assigned a room on the third floor. The hotel did not appear very busy, so it was disappointing that no effort was made to accommodate us with a lower-floor room. We were also told the pool was available, but when we went to look at it, there was a noticeable amount of dirt or sand-like debris covering the bottom. It did not appear clean or inviting, so we chose not to swim. The room itself was reasonably clean, and the staff member who checked us in was friendly and courteous. However, the overall condition of the property needs attention. The stairwells were heavily stained, wallpaper was peeling in the bathroom, and most of the shampoo, conditioner, and body wash dispensers were nearly empty. We also found that the lobby restroom was out of toilet paper. The beds were extremely uncomfortable, and the bed sheets were very thin and even had tears in them. While the room and bathroom were generally clean, the lack of maintenance throughout the property was hard to overlook. For the price we paid, I expected a much better experience. What was most disappointing was that management made no attempt to offer any accommodation, discount, or other gesture despite the elevator being out of service for weeks and the other issues we encountered. There are some positives—the room was clean, parking was adequate, and the front desk staff was pleasant—but overall, this stay did not provide the value or quality I expect from a Best Western.

Frequently Asked Questions About Best Western Plus Pontoon Beach