Staybridge Suites Peoria-Downtown by IHG

Reviews

• KJ

  Katie Jousma

  Jul 29, 2026
  1.0
  BEWARE OF BED BUGS!!! And if bed bugs aren’t enough to ruin your stay, the battery to the lock on your room may die, at say 1am, and you may be locked out of your room for the next 2 hours while a staff member jimmies a wire under your door to try to get you back in. Because the housekeepers apparently like to use the master key when they shouldn’t, so that gets locked away in a manager’s office and that manager is unavailable overnight cuz like who cares about guests, right?? So after being locked out of our room for hours in the middle of the first night of our stay, we then find a bed bug in our bathroom. We showed them at the front desk (they weren’t surprised), left it on the sink after killing it, and then were told after the fact we weren’t eligible for a refund because a 3rd party searched and found “there were no bed bugs” - totally believable WHEN I KILLED ONE FOR EVERYONE TO SEE. I digress, trash hotel, trash staff, trash management, trash rooms, trash (bed bug) roommates. DO NOT STAY! You couldn’t pay me enough to stay there and go through all that again, nevermind the amount of damage we found in our room upon arrival. You should all be ashamed.
• DL

  D L

  Jul 13, 2026
  3.0
  I was so disappointed with our stay here. We will not be coming back here! The first room we got the toilet had brown stains which was nasty, the toilet paper holder was falling out of the wall and you could tell the shower tile had a big crack that had been repaired. We went to the front desk and got a new room. The 2nd room we got still had food in the fridge from the previous person, what looked like a couple small blood stains on the inside of the comforter, and the hand soap pump broke. We requested a new hand soap pump and a clean comforter at 11am. We came back to the hotel at 3:30pm and nothing had been done to our room so we had to go back to the front desk. At that point they handed us the new hand soap and new sheets and a blanket for us to change the bed ourselves. They didn't have a comforter available but said they would bring us one in a little bit. At 8pm we still didn't have a clean comforter so we called corporate out of frustration. After the phone call someone finally brought us a clean comforter. I spent $400 for 2 nights and this was such a disappointing experience. The staff was polite but they didn't follow through on what we were told they would take care of. It was an all day experience just to try to get a clean comforter that didn't have blood stains on it. I have exclusively stayed with IHG hotels for my fairly frequent travels and I've never had an experience like this before. Supposedly I was given extra points for all the problems but I would have preferred a discount. Don't waste your money on this location. UPDATE: Just called management as suggested in the response. They said the response on Google was AI. They did NOT provide any type of compensation for the disappointing stay. Only provided points.
• KW

  Kenneth Wisniewski

  Jun 30, 2026
  1.0
  Used to stay at this hotel before the renovation and it wasnt bad. Now, ya it looks nice, but its gone to shit. First. Piles of laundry in the hallway at 5pm. Forgotten and left behind. Hallways are 85 degrees. Rooms were in good shape but once in bed. Sheets do not not stay on bed and tangle and bind. Had a fire alarm in the middle of the night for a faulty water system. Woke up in the morning in to no hot water. Said something to the front desk and got a " yaaaa". No apology. Nothing. And breakfast was a delight with a steady accompaniment of fruit flies and gnats circling the juice machine and food. I have previously raved about this hotel. Now. Ill never stay here again.
• EG

  Eric Gordon

  Jun 28, 2026
  1.0
  Allows people to play basketball and scream at the top of their lungs past 1AM. Avoid this place at all costs.
• RP

  Rebeka Prueser

  Jun 22, 2026
  1.0
  In early May, I booked a stay at this hotel for June 20-22. I arrived on June 20th to check in and was told that my room was not available. That the front desk new this was going to happen, as the hotel was taking reservations for the 20th up to the night before. I was told that rooms were pre-assigned and despite others not having been checked in yet, we would given a room. While standing there on the phone with the assistant manager, who said it was his day off and not his responsibility. There was nothing that could be done. While i was standing there, 3 other persons came to check in. Only one other person was turned away. No one could explain to my why my reservation was canceled over another any other guest. I was told that the manager was away at a funeral and i could call on Monday.

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