Holiday Inn Chicago Oakbrook by IHG

Reviews

• NL

  Nick Luccia

  6 days ago
  5.0
  Abdur was amazing, 10/10 professionalism and efficiency. I was treated with courtesy, respect, speed, and a quick check 8!. He was awesome!
• MM

  Midwest Mestiza

  Oct 8, 2026
  4.0
  While this is not a 5 Star hotel, after spending three nights here for a conference, I can tell you it was an exceptional experience. The front desk staff are very professional and very efficient, it took just a few moments to check in despite the line of people in front of us. The entire hotel was very clean. Staff was always around cleaning so there was no pile of glasses on trays, no overflowing garbage in cans, and it even smelled nice! It had an old school vibe, but at this price point, it was okay; nothing was broken or moldy, and the towels were white and fluffy. I've stayed at two five star hotel with broken elevators, the elevators here worked well and I did not ever have to wait long for the elevator to take us up, and we were part of a large group. The bed though...I slept really, really, well during my stay. The mattress was so comfortable, the sheets were cool and crisp, the pillows were in great shape, and there were actually enough blankets to keep me happy. I liked it so much that we decided to stay one more night after our conference ended. It's very convenient to have a Bar Louie there. That staff was also very friendly and did the best they could to handle so many people at once. The food was good and I'll go back for lunch if I'm in the area, but the hotel is located near a lot of places to shop and eat within a short drive. What was especially impressive was that our group had decorated lavishly for our conference, and in a matter of an hour after our event had ended, as if by magic, it was all gone and the hotel was spotless. Housekeeping staff is amazing. I think this is a great place for a conference with several rooms for workshops, staff on the ready to handle details that might need attention, and apparently the owner and management staff are very hands on to make sure all is running well. Good job Holiday Inn Oak Brook!
• TL

  Titi Lyn

  Sep 24, 2026
  1.0
  For being in what appears to be an upscale area, I expected the hotel and rooms to be much better maintained. Unfortunately, our room was not properly cleaned. We found socks left behind by a previous guest, as well as a condom wrapper on the floor. The refrigerator cover was also left on the ground. It really made me question whether the room was thoroughly inspected and cleaned before our arrival. There were also noticeable paint blotches on the ceiling, and the furniture looked old, mismatched, and worn. Overall, the room is definitely in need of a remodel and significant upgrade. The lobby is beautiful and gives a much more upscale impression, but unfortunately, that appearance does not carry through to the rest of the hotel. The condition of the room was very disappointing and not what I expected based on the location and presentation of the property.
• CG

  Christopher Gobenciong

  Sep 21, 2026
  1.0
  This Holiday Inn is a pitiful excuse of a commercial hotel. Its only redeeming quality was the front service desk; all hospitality staff at the desk were more than willing to assist with the issues in each room. My wife and I were shuffled through three different rooms, each with a different issue. 1st room: while in the first room the hotel checked us into, there was one wet spot on the carpet which I stepped on. When attempting to identify what it was via smell, I was met with one of the worst odors I’ve ever experienced. I do not know what it was, but it was enough to make me gag. My wife called the front desk, and they happily moved us to a second room. 2nd room: this room on the 4th floor initially seemed to have no issues, aside from some slight mustiness. However, this was a handicap-accessible room, with window shades that were electrically operated to accommodate. Upon trying to close the shades, they did not move. My wife and I tried to sleep at this point, it being around midnight, and when turning off the room lights, the outdoor window was in a terrible location. There were flood lights down below and it doused the entire ceiling with a significant glow that made it impossible to sleep. A manager came to the room and attempted to close the shades himself, to no success and we were moved the the third and final room. 3rd room: the last room the hotel staff moved us to seemed cleaner than the rest, but my wife realized an issue with the toilet; the water took more than 30 seconds to flush down the toilet bowl. However, it did not give any issues before we went to sleep for a few hours. But, in the early morning, I used the toilet, and upon flushing, it overflowed onto the bathroom floor. At this point, my wife was livid, and she went to the front desk and demanded a refund. We were planned to stay 4 nights, and the morning staff did not give any resistance to refund all of our nights, including this horrible nightmare of a night. All in all, the front desk was great, but the hotel itself was a burning garage pile. Avoid this Holiday Inn if you’d like to actually get some sleep. PS: there is no free breakfast, and the parking lot is the most convoluted parking solution I’ve seen for a commercial hotel. I feel my rating is generous considering everything.
• JS

  Jeffrey Stark

  Sep 15, 2026
  3.0
  As an IHG Platinum Elite member, this is the only IHG property I have ever stayed at that did not welcome me and thank me for being a rewards member nor did they ask me if I wanted the welcome points or the welcome items. These are not my rules they are IHG's. I will contact IHG for the points but will not work for what is owed by the terms of the rewards program because one of the properties are too lazy to do their job. Will not re-book at this lication.

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