Holiday Inn Express & Suites Chicago North Shore - Niles by IHG

Reviews

• KA

  Kim A

  6 days ago
  5.0
  Clean, organized, great staff. Missed breakfast by a few minutes and they offered fresh apples and bananas. Very nice of them.
• AR

  Anthony Rif

  May 13, 2026
  5.0
  Clean Rooms, friendly staff, great experience! I'll be back.
• VW

  Vivie Wang

  May 8, 2026
  4.0
  The hotel is very clean and well-maintained. The staff are extremely friendly, warm and hospitable. I really enjoyed my stay here and would highly recommend this hotel
• KK

  Katie

  May 7, 2026
  1.0
  Called to ask about early check-in, was told what the regular check-in time is repeatedly to the point I thought I was speaking to a third party service. Got to the hotel to ask in person about early check-in, and was IGNORED. Made eye contact with me, turned and walked away. I hadn’t even gotten to say hello. When I arrived for check-in at 3, I was told the king suite I booked, and all king suites were unavailable. “We would refund the difference!” My husband went in after to clarify the discount amount, and was told “like $20 or so”. We have been charged the original amount, and have been on hold for over 15 minutes with the hotel to even just ASK why this is happening. Along with the use of AI to respond to reviews and also having an AI photo of a housekeepers posted on almost every door, IGH has lost my interest as a customer. I will be influencing family and friends to stay at different hotel chains.
• SL

  Stacie Ledden

  Apr 22, 2026
  5.0
  This is the second time I've stayed at this Holiday Inn Express while working in the area. This will continue to be my go-to. The staff are friendly, the room and facilities are clean. Everything I need is close by, and I appreciate the breakfast offerings! It makes for the perfect home away from home while I'm on the road, and it's only five minutes from where I'm working. Thank you to Kashif and the staff for their hospitality!