Best Western Naperville Inn

Reviews

• DN

  Darlene Noble

  Jun 20, 2026
  3.0
  Hubby and I decided to come here for a little getaway. Naperville is such a nice & quiet area. We arrived on 6/6/26 & was in line to check in. There was one person ahead of us & one customer service rep. It took a long time before another worker came to take care of us. We check in and notice how small this hotel was - only two floors. Our room was #103 which had a jacuzzi tub and a king size bed. We had a little difficulty finding the room. We saw the even numbered rooms on the outside but not the odd ones. I had to ask housekeeping where our room was. Ours was inside. To be fair, let me break down the rating for this hotel: Cleanliness - 6/10 Staff - 7/10 Hotel Decor & Furniture - 5/10 Hot Breakfast - 9/10 Jacuzzi - 9/10 Room - 7/10 Check Out Process - 10/10 This hotel has an ample private parking lot which is great. The outside decor of the hotel was okay, nothing spectacular. Inside the lobby was clean and the wall decor was nice. There is a fireplace for an added touch. The furniture is old and the material is peeling on the lobby chairs, chairs in the kitchen area and even the chair in our room. Staff was pretty friendly but I felt they need more help at the front desk. They were sold out when we were there so waiting as long as we did for assistance wasn't too nice. Hot breakfast had a good selection and the food tasted good. Didn't like that we can't get to the kitchen from the inside - we had to go out of a door outside and walk to the front of the hotel to get there. The room was alright - king bed was very comfy, pillows were extra small. No clock in the room which was very strange. Jacuzzi was nice, not huge. The faucet knobs were modern and sleek looking. I would suggest to put safety bars to make it easier to get in/out of the tub. Shower was relaxing. Bathroom has large size hand wash, shampoo, conditioner containers for use which smelled nice. The ceiling-mounted fire sprinklers you can tell haven't been cleaned in a long time, if ever. There were brown spots all over it (see pic). There was a window but it only showed a side view of the hotel which was an office building nearby. More lighting is needed in the room - there is only one little light in the room, the rest of the lighting were two lamps. TV is the room is a huge PLUS - gotta be around a 55 inch. Check out process was seamless. There isn't a computer room there, just a computer & printer duo when you first walk in (see pic). Best Western has an app but you can't check in/out or unlock the door from it. We paid a pretty penny for the room and I feel like with the things mentioned above, improvements need to be made. We had a nice stay but we could of enjoyed it more with some updating. Thanks Best Western.
• AV

  Adeel Vanthaliwala

  Jun 19, 2026
  5.0
  Decent rooms - service was great. I had specific requests and Damien and Alicia were very helpful in meeting those requests. And other staff were also wonderful in answering questions and helping us out for variety of things.
• SB

  Shira Best

  Jun 17, 2026
  1.0
  The manager Susan is a very rude, ignorant, snotty and arrogant person to say the least. I don't know how she is still working there, considering all the people I've spoken to about her feel the same. You feel like your waking on eggshells around her and that she is doing you a favor by letting you stay there. Very unprofessional. Alot of complaints. Corporate needs to get involved more and fix this major problem. We would never ever reconvene this place to others while she is still there. Other than that the place was very nice.
• MB

  Max Browning

  Jun 16, 2026
  1.0
  Beware. I don’t know how this place had an 8.5 rating but this location was below a one in my book. First room smelled like an ashtray. After begging for another room they finally gave me one and when I got in there where bed bugs everywhere. Apparently this is a common issue that many people complain about daily from what I was told. Another guest came out while I was dealing with this staying no hot water and no tv reception. Beware and stay clear. I plan on reporting this place to the health inspector.
• GC

  Gary Christensen

  Jun 11, 2026
  1.0
  Never in my life have I experienced cockroaches in a hotel put I said another room same problem tried to get my money back told me I had to talk to the manager but after talking with the staff knowing they had cockroaches I don't think I need to talk to the manager he allowed it to happen still waiting on the third party to get our money back had to cut vacation short very gross experience, spent over half a day cleaning our luggage so we will not bring any into our house

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