Holiday Inn Express & Suites Mount Vernon by IHG

Reviews

• NB

  New Bloomfield

  2 days ago
  1.0
  Stayed here a few days back overnight with my family. Was 85F outside. Checked in at 1600.Noticed AC was set at 78. The actual AC next to the window was not functioning instead air was coming out of a small vent overhead. Tried reducing the thermostat and it wouldn't work. Called down and was told all rooms are the same and the owners decide what temperature to set the centralized thermostat at......spent a warm muggy night....Hope IHG looks into this practise......Be warned.
• SW

  Sheila Wilimzig

  May 8, 2026
  5.0
  Nice, clean, and quiet. Our room so spacious, appreciate that. Good breakfast and server very kind. I would recommend.
• MS

  Megan Sanderson

  May 1, 2026
  4.0
  1) The bathrooms could use a little TLC because the floor is crumbling but other than that, the room was great. The room was clean and comfortable. 2) Ren! It was such a pleasure talking to him this morning and watching him work. I have never seen such hospitality in hotel. Think Disney World level hospitality and care. He was making sure everyone had what they needed, keeping the place clean, and greeting everyone with his warm personality. Give this guy a raise or a promotion! He’s amazing! 3) The guy at the front desk when we checked in was friendly and helpful. I’m sorry I didn’t catch his name. 4) The indoor pool was nice and warm. 5) There is one washer and dryer on site. $2 a load, quarters only.
• MT

  Matthew Terry

  Apr 22, 2026
  3.0
  I’ll start with the positive review…the guy who works the breakfast is the best part of your hotel. Super nice and had everything stocked and kept it clean. Now the negative review…this hotel has a weird air pressure issue that makes an ungodly whistling sound all day and night. It sounds like the ghost of a child screaming and it seems to happen when someone opens a door on the 1st floor. I’ve stayed in hundreds of hotels and this wind tunnel effect makes this location extremely annoying.
• MN

  Mandy Nalbach

  Apr 13, 2026
  5.0
  Car broke down here on a Sunday heading to Florida. Dealership wasn't open until Monday so we needed to wait. Erica at the front desk was AMAZING!!! She was very sweet, patient with my questions and got us in our room hours early! She also got us a late check out which we didn't end up needing. I cannot stress how much Erica changed my day!! Hotel was clean, plenty of room and beds were comfortable. Breakfast was great! Again..... thank you to Erica!! 2nd stay on the way home (3 weeks later)! The 1st room we were given was very hot and air conditioner wouldn't cool it down. I had asked to switch rooms....Reeves was on it so fast! She was a Rockstar! She was so AMAZING! She got us a new room close to where we were so transferring our stuff was a breeze. Bed was very comfy, room clean, thank you! This place is doing something right, their employees are WONDERFUL! Shout out again to Erica and Reeves!

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