Best Western Heartland Inn

Reviews

• RS

  Rusty Savant

  Jul 25, 2026
  5.0
  Extremely nice people , service none better , clean rooms and called by name everyday
• SF

  Sean Fleming

  Jul 21, 2026
  5.0
  I will always stay here when I work in the area. I really enjoy the husband and wife team. They got out of their way to make you feel comfortable. They have a customer for life. Thank you guys for everything you do
• JS

  James “James” Schweitzer

  Jul 20, 2026
  5.0
  The staff was extremely friendly. The breakfast was more then I expected, enough options with a lot of different toppings for the waffles.
• AW

  A Wallace

  Jul 20, 2026
  5.0
  I visited this hotel to take my son to his college orientation. It is conveniently located 15 mins away. I called the night before and spoke with a nice gentleman who informed me that I could check in later, as I had a previous engagement earlier in the day. It was a 3 hour drive so we arrived rather late and the check in process was smooth as he stated previously. The exterior of the hotel is well maintained. The rooms are clean, with many towels for your stay. They offer a complimentary breakfast in the morning, which worked out fine for us, as my son had to be at his orientation at 8:30am. After dropping my son off, we returned to the hotel to get some sleep before having to head back out. I spoke with the lady owner who was very nice and we actually chitchatted about my son’s orientation. That was very kind of her. She extended our check out time, which was very helpful. Overall, my stay was actually perfect. The communication was clear, the people are nice and helpful and yes, I plan on staying with them again when I drop my son off for college.
• CM

  Charla McCreary

  Jul 2, 2026
  1.0
  I never leave reviews, but we were in town for a softball tournament and we didn’t have much of a choice about where we stayed. As an IHG member I guess I’m spoiled because I’ve never experienced such a thing like this. Upon arriving the lady at the desk was nice, but walking to our room we noticed bugs (not the gross kind, but outside bugs and spiders) all along the floors against the walls. I tried not to think much of it but when we got to our door, which was close to the back exit, we had an exceptional amount of bugs around our door and some live spiders in the door frame. Someone had to have heard me say something because the next day it was all cleaned up (this was not something that happened overnight, they were old dead bugs). When we opened our door we were met with a very musty smell (see photos of black mold on the bathroom ceiling) and a stain in the carpet (also in the photos) that I made sure to point out to the front desk because I had to use my card for incidentals. The A/C was set on like 73 so I immediately turned it down to 68 to cool it off. Unfortunately, the A/C never did get it much cooler in there the whole weekend. There were cob webs and spiders on the ceiling too so I didn’t feel 100% comfortable the whole weekend because spiders just aren’t my thing. When it came to sleeping the beds were actually pretty comfortable but the pillows were like feather pillows so there wasn’t much support there. That’s just a preference thing, but it definitely would have been nice if they would have had two more firm and two softer like most places we stay. The breakfast was average but I felt uneasy about eating there because of the cleanliness of our room. I felt like maybe that was a good indication of what the kitchen looked like. Overall, I hated not feeling comfortable to even walk around in my socks. I just expected better for almost $350. That’s a lot of money. I just felt like the give a crap wasn’t there for this place. I don’t recommend, but if you’re in a pinch like we were then it’ll do.

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