Holiday Inn & Suites Joliet Southwest by IHG

Reviews

• MT

  M Tod

  Sep 5, 2026
  2.0
  First , the good news: The beds are comfortable and the rooms are quiet. The lobby looks okay. Now, the bad news: Maintenance is lacking. For example, the wallpaper is coming off the wall, and somebody has literally tried to use Scotch tape to hold it together. (See photo) The lights in the bathroom do not work. The lights in the living room do not work. The living room smells bad. There is mildew on the bathroom ceiling. I also question the service. I reported the lighting problem around 7 pm, but got no resolution, nor even a plan. At 11 pm, I learned that a work order had been placed for the following day...after I am gone.
• DH

  David Higham

  Aug 19, 2026
  1.0
  I stayed at this hotel back in March 2026 for about two weeks total and had no issues. Cleanliness was second to none, onsite amenities were pretty impressive, and the staff was nice. I knew when I had to return to work in Joliet where I would be booking. This time was a different story. I arrived at around 8:00pm and checked in. When I got up to the room (ROOM 414!), as soon as I opened the door, I was hit with the stench of mold. In the corner of the room on the ceiling was unmistakable black mold. It was curling the wallpaper that had clearly been shoddily placed over it on the walls by the corner. This room had fallen prey to heavy water damage, and by the looks of it, a long time before. You don't wallpaper over mold without noticing, and that level of mold doesn't develop overnight. I called the front desk and asked if they had a different room. They were fully booked. I got a pretty lame apology and an offer of a refund with a strange suspicion that based on their reaction, I wasn't the first one to complain about this room. I then spent the next hour at the front desk trying to get a hold of the third party company who I booked through to get my refund. I finally got the refund and booked for a different hotel in Shorewood. The girl at the front desk offered me some advice to "not book with third parties for the non-refundable option" so this wouldn't be a problem in the future. I said to her that I think it would be more ideal if the hotel held up its end of the deal and didn't book people in a room with a clear black mold problem. I'm not staying here anymore. They are clearly booking rooms that they're fully aware are water damaged and have ongoing mold problems. If you're booked in Room 414, go ahead and have a look when you get in. You won't have to though, the smell will hit you first. Fix the mold problem, then book the room. Don't paper over the mold and continue to take bookings for a room that you wouldn't sleep in yourself.
• JM

  John Jay Mackey

  Aug 13, 2026
  5.0
  Wonderful experience from Customer service rep Matt and Kay! They made sure my stay was perfect!
• MH

  Michael Holoubek

  Aug 1, 2026
  2.0
  Room cards were always an issue. We asked for two of them and only one of them worked. When we asked to have them fix it, it deactivated the usability on the card that worked. So the problem was never actually fixed. Parking is annoying unless you are a diamond member. Nothing convenient, and the free spaces were always full so it never actually felt accommodating. Overall it was a frustrating experience.
• JL

  Joshua Lidberg

  Jul 28, 2026
  1.0
  Do not recommend this hotel. Rooms and hallway is very smelly. The bed stand was broken off. The humidity in the room is absurd. All the bedding felt wet when I came in. I woke up with my own clothes wet as well. Bathroom is disgusting

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