Holiday Inn Express Chicago-Downers Grove by IHG

Reviews

• JF

  James Fast

  2 days ago
  4.0
  Cecilia in the breakfast room was efficient and FRIENDLY! Great experience so far. Another day here will tell whether the room cleaning is as good as the rest of the service.
• MC

  Marilyn Childs

  5 days ago
  3.0
  The room is done, bed comfy but the breakfast was not good at all. The lady didn't keep filling the food up so there was no eggs and the gravy was hard on top. This was at 9:20. I asked if there were any more eggs, she said NO. We'll eat out for breakfast bc of this buffet lacking in so many ways. No cinnamon rolls at a Holiday Inn Express???
• MM

  Magdiel Meme

  Aug 24, 2026
  4.0
  I had a wonderful experience at Holiday Inn Express, and I especially want to recognize Cecilia for her excellent service in the breakfast department. She was incredibly kind, welcoming, and attentive. Her positive attitude and willingness to help made the breakfast experience even more enjoyable. Cecilia is a great representation of outstanding customer service, and she truly deserves recognition for the care she shows to guests. Thank you, Cecilia, for making our stay even better!
• P0

  Paige 0375

  Aug 15, 2026
  1.0
  If I could give this place zero stars I would. My boyfriend and I booked through booking.com last minute so we knew it would be more expensive. The only room they had available was the king suite for a price of around $1300 for two nights. The room included a side room with a jacuzzi, a small area with a bed and TV, nothing special for the price. However, we were fine paying it since as I stated before it was last minute. During our stay I noticed some mold on the wall in the main area. When bringing this up to the staff they seemed to be very accommodating about it, but when we tried to reach an agreement about the price they ignored booking.com when they tried to reach out about it. With this being said I would not recommend staying here. Below is a picture of the mold found in our room. I have never wrote a review on a place in my life because I always just brush these things off however I think this situation was terribly handled and others deserve to be educated before booking with them.
• LI

  Lala Irvin

  Aug 11, 2026
  3.0
  ⭐️⭐️ I stayed here for two nights, checking in Sunday and checking out Tuesday morning. Unfortunately, the hotel was not the best overall. The one positive part of my stay was the woman working the front desk when I arrived. I didn’t catch her name, but she was extremely sweet, nice, and welcoming. She was honestly the highlight of my stay. As far as the property itself, there are definitely some things that need attention. The bathrooms could use some basic maintenance, including recaulk­ing around areas that are starting to look worn. There was also trash sitting by the elevator from the time I checked in until the time I checked out. That was honestly disgusting and gave the impression that the common areas weren’t being properly maintained. The biggest issue, however, was my experience with the breakfast attendant. I’ve worked in the hotel industry for about 10 years, and I have never experienced a breakfast attendant who was this rude to guests. My party came down for breakfast just a few minutes before closing. The breakfast area was still open, the doors were still up, and it was not yet 9:30. I grabbed a plate and started getting my food when the attendant began rushing me because she said breakfast was closed. I understand that employees have a schedule and need time to break everything down, but if breakfast is supposed to close at a specific time, the proper procedure is to close the breakfast area doors at that time and then begin breaking everything down and cleaning. Instead, I felt rushed and uncomfortable while simply trying to get the breakfast that was still being offered. I even told my guest to just ignore the behavior because I didn’t want the situation to turn into an argument. I’ve worked in hotels for years, so I understand both sides of the situation. I know breakfast attendants have a job to do and need time to clean and finish their shift, but there is still a professional and respectful way to communicate with guests. Overall, the hotel has some maintenance and cleanliness issues that need attention, and the breakfast experience definitely left a bad impression. The front desk employee I encountered was wonderful, but unfortunately, one friendly employee couldn’t make up for the rest of the experience.

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