Best Western Chicago - Downers Grove

Reviews

• TI

  Tbaby Instead

  5 days ago
  1.0
  DO NOT STAY HERE🤢 me and my daughter stayed here in room 140, It was soooo disgusting from the hair in the tub, stained sheets, smelly room,phone was broken,wall peeling off literally, holes in wall covered up with puddy, bathroom picture had water damage, bathroom sink handle was dirty, But the star of the show was a damn roach crawling on the bathroom floor🤢🤮🫩,I checked out immediately. I was told by the manger him self that he will call me back after I told him what happened, He NEVER CALL BACK, we drove 7 hours up there and really needed rest just so this place could throw us in an disgusting bottom of the barrel slump, I WILL NEVER COME BACK HERE
• DG

  Deshaun Gomes

  Aug 24, 2026
  1.0
  I had a terrible experience at this hotel. The room was unclean, and I was misled about an extra credit card fee. After I updated the name on my booking, staff mistakenly listed the new name as a secondary guest instead of primary. They then charged me a 'no-show' fee under the original name and claimed it was only a temporary hold, which was false. I would not recommend staying here.
• RS

  Rachel SW

  Aug 20, 2026
  2.0
  There were quite a few issues. First, when I checked in and got to the room, I ended up getting ready and leaving for the evening. Upon my arrival back to the room after midnight, I found mold in the bathroom, so I was unable to take a shower or a bath. Then, I woke up multiple times throughout the night because it was hot. The air does not get cold nearly as much as it should have being on high. When I called it down to the front desk at 8 o’clock, thinking there would be a management, they stated there was nothing they can do to accommodate me. I needed another room so I could take a shower because I’m highly allergic to mold and she said I would have to call back during the week to speak with a manager. Another concern is the reason I went out the day I checked in was because I tried to go toward the pool and sit on the chairs and relax. That’s the whole reason I needed to have the room was to get a little break from my reality and I wasn’t even allowed or able to relax by the pool because they had the doors locked and when I asked the front desk if they could unlock them, they stated no they could not and that no one is allowed back there. Upon reserving the room, I was not told the pool area was closed and I was not trying to actually get in the pool just lounge on the chairs. The next morning, before checkout, I saw a couple down there, walking around and hanging out in the same area I was told was prohibited. The front desk refused a refund or to give me another nights stay in a different room.
• JB

  Jon Brecht

  Aug 14, 2026
  3.0
  Dirty disgusting carpets in the rooms. A/c throws wet, damp air. Everything feels wet in the room. Shower curtain falling down. Rust everywhere in bathroom. Tiny bathroom. No tv in lobby, anf tv in eating area they turn off at 9:30am promptly. Breakfast was good, outdoor pool was good. Restaurant next door uses most of hotel parking lot, as they have valet parking reserving every space My son had to sleep upside down in the chair.
• RT

  Rabiya Tahir

  Aug 4, 2026
  2.0
  We stayed at this hotel for a wedding and had the entire party stay here (total of about 75 people). We had some that were not accommodated a room due to overbooking when nothing was communicated beforehand. Others booked a room for an extra day so they can check in earlier and this was communicated with the staff when booking, when they arrived, they were told that they gave up their booking due to not showing up. Throughout the 4 night stay here, staff did not communicate with the next shift. This was very frustrating as one person would tell us one thing and the other would switch it up. Some staff members were very nice while others showed an attitude and would barely acknowledge that you were standing there for some help. On our second night there, there is a lady who supposedly 'lives' there and pulled out a knife on our party. She kept accusing us of smoking weed and made us all feel uncomfortable as we have kids in our group as well. When we notified the front desk and called the police, the general manager was notified by the staff and did not do anything about it. The police told us that it was up to the General Manager to 'evict' her and the GM decided to keep her there. He is putting other guests at risk just because they have one room of revenue coming in. We were bringing in thousands of dollars each night with the amount of rooms we booked. Lastly, we would see her walking and pacing in the hallways, outside, sit in the lobby, etc making it more uncomfortable. Now going to the rooms, every room we went into had a distinct smell. Some hallways smelled like sewer, the stairwells were worse. The bathroom toilet was non stop running while we were there. The beds / pillows suck. The only thing that was good was the room size, fridge / microwave, and ironing board. The morning of our check out, staff came knocking about checking out before our check out time. So frustrating!!

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