Best Western Chicago - Downers Grove

Reviews

• RR

  Rachel

  2 days ago
  1.0
  Discrimination at its finest. This has been one of the worst hotel experiences I have ever had. At check-in, I watched the guests ahead of me receive a detailed welcome and information about the hotel, amenities, pool, breakfast hours, and more. When it was my turn, I was asked for my ID twice, charged incidentals, handed a room key, and given nothing else. No welcome, no amenities overview, no breakfast or pool hours, nothing. My first room overlooked the pool directly outside the window, with screaming children right outside. I went back to request a room change. What should have taken a few minutes took approximately 20–25 minutes. I was told they needed to make sure I had not used the room and was told to “go sit,” while I watched other guests come in and get checked in. Only after everyone else had been helped was I called back up and given another room. The replacement room was no better. It smelled like wet dog, which was a serious issue because I am allergic to pets. The toilet randomly made loud noises even with the bathroom door closed, and there was very little privacy from the window. To make matters worse, I also found a bug on the bedding. finding an insect in the bed area made the room feel even less clean and unacceptable. I also saw staff allow a dog into the breakfast area near the food. That was concerning, especially considering the pet odor in my room and my allergy. The service only got worse. For a three-night stay, getting housekeeping was like pulling teeth. I requested service at 7:00 a.m. and made multiple follow-up calls. By 4:00 p.m., nobody had cleaned my room, even though I could hear a vacuum running down the hall. I finally went to the front desk simply asking for clean towels and was told the hotel was completely out of towels not one clean towel available in the building. After I began taking photos to document the situation, towels suddenly appeared. I was again assured, for what felt like the fifth time, that my room would be cleaned “today.” The hallway was also left in an unacceptable condition, with used towels and overflowing trash left near the entrance and guest-room doors, as shown in my photos. At that point, I had enough. I told the front desk I wanted to check out early because the conditions and service were unacceptable. I was told I would still be charged for the full stay. About an hour later, housekeeping finally came to my door. I was told I needed to leave my room for them to clean it, which I have never been required to do at a hotel before. Three people showed up together: a man I did not recognize, the front-desk employee who checked me in, and the housekeeper. By then, I decided to stay only because I was being told I would be charged for the full stay anyway. I have since checked out, but my incidental hold is still pending days later. I understand banks can take time to release holds, but it has added to an already frustrating experience. For comparison, I stayed at another Best Western in Joliet shortly afterward, had a great stay, and my incidental hold was released the very next day. Between the unequal treatment at check-in, the unnecessary delay for a room change, the room conditions, pet-related concerns, lack of privacy, poor housekeeping response, and being told I would be charged for the full stay even if I left early, this will be my first and last time booking at this location.
• JC

  Janie Castellanos

  3 days ago
  4.0
  We had a great stay at the Best Western in Downers Grove! Anna at the front desk went above and beyond to help us and made our stay even better. During our visit, housekeeping didn’t fully service our room, so we still had dirty towels and trash. Anna personally came to our room, took our trash, and brought us fresh towels, which we really appreciated. The breakfast was very good, with different protein options each morning. The pool was clean, well-maintained, and perfect for kids. The hotel is in a great location with plenty of parking and is close to lots of restaurants, shopping, and attractions. We would definitely stay here again!
• KP

  Keiko Pi

  4 days ago
  5.0
  Great little mid range priced hotel. Staff was so kind and the location. Couldn't be better for getting in and out of the city.
• BL

  Brenna Lockard

  6 days ago
  1.0
  We didn’t make it past the parking lot. Pulled in at 10:30pm and the lot was full of people just milling around. People seemed to be wandering aimlessly, walking up to cars, and grouped suspiciously. we would have needed to park in the back of the building and walk through all the parking lot and people walking around and did not feel safe. left and booked a different hotel for the night
• CD

  Clareta Duran

  6 days ago
  4.0
  The pillows were super flat but bed was fine. Basic double beds. The breakfast was basically the same each day we were there. Not a lot of variety. Located just off the interstate so was able to get on it and head down to Chicago. Learned on our last night that we had to request to have housekeeping come in even though they had been in every day prior of our 5 night stay. The pool was nice.

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