Best Western Des Plaines/O’Hare

Reviews

• SB

  Shannon Blackmer

  2 days ago
  1.0
  Ants in the room, key card stopped working halfway through the stay, towels taken and not replaced (when the Privacy sign was on the door). Staff didn’t seem concerned about any of these issues when brought to their attention— don’t waste your money.
• CP

  Christopher Paullin

  Oct 8, 2026
  1.0
  I spilled coffee on the top few sheets on the bed. It did not reach the bedding beneath. Refused to return the mandatory $100 fee and I am a Diamond Select Rewards member.
• DW

  Deborah Wear

  Oct 5, 2026
  1.0
  I am a longstanding Best Western member, and it is because of the great service I have always received at all other locations. I did not even stay here yet, at this location, but when calling to inquire about amenities, I door pool particularly, the lady at front desk was extremely rude, dismissive, hung up on me twice, and was a very bad representative of Best Western and it's brand. I obviously won't be staying at this location, and have notified Best Western about this unfortunate incident and bad customer service.
• PS

  Poli Si

  Sep 22, 2026
  1.0
  Nie traćcie nawet czasu na to miejsce bo to żart. Zarezerwowałam hotel przez booking gdzie jasno było oznaczenie że przedpłata nie jest wymagana i mogę zapłacić w obiekcie, podałam numer karty bo tak zawsze trzeba i rano w dzień przyjazdu dostałam maila że nie mogą obciążyć mojego konta co już wydało się dziwne bo jak byk była informacja że mogę zapłacić na miejscu, tak czy siak zmieniłam kartę na taką która ma środki na zapłatę. Po dotarciu do hotelu okazało się że bez żadnej informacji moja rezerwacja została anulowana i mogę zarezerwować to samo ale już 80 dolarów drożej. Jest to dla mnie zwykłe wyłudzenie i oszustwo. Pan na recepcji jeszcze podał cenę o 30 dolarów więcej niż na booking z którym się skontaktowałam w związku z tą sytuacją i powiedzieli że u nich w systemie rezerwacja wisi jako aktywna. Żałosne podejście do klienta i zwykłe złodziejstwo. Śniadanie na papierowych talerzach, brudno. I za ten syf 240 dolarów za noc.
• TT

  Te'Ona

  Sep 13, 2026
  1.0
  Need to make a review so came to this Best Western overall the check-in process was smooth. Staff was nice. Got into the room initially it looked it pretty decent a lot better than the low scale hotels but when I went into the bathroom, there was other people‘s hair on the floor, there was brown spots all over the door handle and the walls and the door. The floors were dirty because they’re all floors and no tile so you can tell it hadn’t been swept or mopped. I called the front desk to be switched to rooms. I had recently just walked into this room. I saw that there were availability online the front desk said that there were no availability online that they could not give me another room. I asked if they can come upstairs and see the dirtiness and have someone clean it up. They said that was not available because it was no housekeeping I told them what are my options. They told me that since I’ve booked through a third-party that there was definitely that they can do like either keep the room or I can check out and try to get my money back from the third-party feel like this is unacceptable, especially with there was other rooms available and especially because I had not been in the room for more than five minutes and called with this concern and because I booked through a third-party they were not trying to fix the problem or accommodate, nor does the air-conditioning in the room, Work the window was open. I closed the window, but the window does not lock so the window is completely open, which is a safety risk.