Holiday Inn Chicago NW Crystal Lake Conv Ctr by IHG

Reviews

• PL

  Paul LeRose

  Oct 8, 2026
  1.0
  I stayed one evening ( October 7th) - and left with a bill that said $157.03; and paid with a debit card. They pulled $257.03 from my bank this morning. When I called this evening (*the 8th), the front desk girl said that "was their incidental policy,' and that it would be refunded within 3-5 business days. i said the bill I signed and the receipt I have said $157.03; and that nowhere was that additional $100 disclosed to me, in ay fashion. She repeated it was "their policy." I said unauthorized deductions from a bank account constituted fraud; she then responded if I was going to be combative, she was "going to hang up." I said I am not being 'combative' (*at no point did I raise my voice); and then she simply hung up. I guess I will have to contest this with BCU. Terribly dishonest billing practice. I would give zero stars if it were available. And she was the voice of the hotel.
• JB

  Jase Bank

  Oct 6, 2026
  1.0
  Spoke with the gentleman let alone the house desk clerk lady which I stated there's constantly hair in my bedroom go back down to retrieve the hair to show the the lady but the gentleman with the blue jacket he stated, all this never happens before maybe it's a new housekeeper lady mind you I have had no one in my hotel room they constantly have a house keeper making my bed sheets everyday. I woke up yesterday with long hair all within my private area I stated no big deal just implement a hair net policy.( Company account so when rooms are clean am at work) Oct 6th around 10pm I informed front desk lady with glasses
• GH

  Gina Highland

  Oct 6, 2026
  5.0
  We used the Holiday Inn Crystal Lake for our son’s wedding welcome reception and room block, and we could not be happier! Even though the hotel was completely booked due to a local festival that weekend, you would have never known it. The staff was amazing from start to finish. The front desk was incredibly friendly, the venue was clean, and every single question or request we had was met with a smile. A special, massive thank you to Fran, the Director of Sales & Marketing. She is an absolute angel! We worked together for months leading up to our event and she made it seamless for us. Highly, highly recommend!
• KS

  Kaleigh Sottile

  Sep 27, 2026
  1.0
  We had a room block placed for our wedding weekend here. Upon arrival we were advised that they would need to downgrade our room due to a flooding they provided us free breakfast for our two day stay for the inconvenience and “lowered the cost” to match the cheaper room but we were unable to use the breakfast as it was our wedding weekend and we already had pre planned events. No other compensation was offered.This room was not at all what we expected and extremely disappointing. We were then told by one of bridal party members who had booked our room block that he was told they may not have a room for him available so wedding morning we were worried about finding him somewhere to stay that night after the wedding, thankfully they were able to find a room for him but booking a room through our room block should have guaranteed us a room for everyone that booked. We should not have had to stress about lodging when I worked months in advance to guarantee a room block. Finally to top off the mess after we returned from the wedding there was no hot water in the shower having to take a freezing shower after our wedding night was unacceptable when brought up to management the best they could offer was $30 back. Absolutely ridiculous. Avoid this hotel at all costs if you are planning a wedding or just looking for a hotel to stay for the night.
• JP

  Jayesh Patel

  Sep 15, 2026
  1.0
  Adding in response to the property respose: 1. Aha...now you responded huh. Before you were not responsive and I had to call IHG 4-5 timed and advised to wait for the hotel response on resolution. 2. Before giving the standard roon, receptionist tricked by saying " your selected (lakeview) room is not ready and you have to wait." As we planned to stay 4 nights, I was willing to wait and so give the actual reason. 3. Yes I been told about standard room before check in but I did not have any other option due to the event. 4. You may right for the bed size but room was cramped and bathroom was even worse. No room for female to get ready for any event. 5. Yes 2000 point in total. I meant to say 500 point per night stay. Is it generous, what is one night stay point at your costly hotel? 6. I knew 50% refund was not realistic but that what I been asked by IHG agent and I said yes. It's is not uncommon to get. 7. For the breakfast: Your verification is fine but not at the level of when we feel like we are bagging for the free breakfast. My kids were not comfortable to come alone to face that. 8. As commented by other event blick guests, yes we were not given that event host provided bag. I came to know when our host asked about it. I did not bother considering other dissatisfaction. Sorry for keep scratching but this is what other guests need to know. You were not responsive until I wrote the negative review. *** Avoid if you can*** I had to stay at this hotel for a wedding event i.e.no choice. I booked a lake view room but I wasn't given the room while it was available. Tomato this worse, atthe check in time the agent first told me that lake view room is not ready but the standard room is ready to checked in. When I was Wellington wait, then told me that your room is under service and you will not get it. This kind of game was played. Room was clean but rooms are so tiny and two beds (looks like double size only) barely fit in with limited space to move around. Bathroom was old style and definitely need update. My stay include the breakfast but every morning I have to go through verification process. About the room issues, no willingness by hotel or IHG tofimd any resolution other than 500 points. What a joke!.

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