Holiday Inn Chicago NW Crystal Lake Conv Ctr by IHG

Reviews

• RR

  Robert Russell

  5 days ago
  5.0
  Great Hotel. The restaurant was very good. The Hotel was clean and staff was friendly. Thank You for hosting the 2026 Hoka Hey riders.
• RB

  Rob Barie

  Aug 10, 2026
  5.0
  Good value hotel. Clean, comfortable and very accommodating.
• AA

  Ava

  Aug 9, 2026
  1.0
  We were here for my mother’s wedding and she had booked six months in advance for a Two room sweep, once me and my family got in our room we realized that it was much smaller than was promised which we didn’t mind but it did make my mother a bit frustrated since like I said she had booked six months prior. We continued to get ready until we found a bug in the couch as we got out its bed which well no problem it’s a small bug but it was a bit of a red flag. Our problems continued to get worse as me and my cousin were changing out the sheets only to find a stain that looked like bodily fluids and as we got service to get us more sheets and to confirm that we wouldn’t have to worry about anything else we had noticed more stains everywhere and prints on the walls. Once the room service came and they checked the bed there was what looked like to be an even bigger stain that was almost like dried period blood. Luckily the worker was trying his best and even gave us a cover for the mattress and a new clean sheet! Overall the experience was just very unpleasant but the shower was nice and the worker was trying (I feel bad for him).
• SS

  Steve

  Jul 31, 2026
  5.0
  Wow @ the front staff support. Lucero went above and beyond to help us!!!! We’ll be back.
• RC

  Restaurant Critic

  Jul 7, 2026
  1.0
  Upon checking into the hotel and parking my vehicle, the first thing I noticed was that the parking lot was covered with signs stating, “Park at your own risk” and that the hotel was not responsible for theft or damage. That immediately raised concerns. This is the hotel’s parking lot—where else are guests expected to park? Rather than posting warning signs everywhere, perhaps management should invest in better security measures to protect paying customers. The front desk experience did nothing to improve my first impression. The employee who checked me in was unwelcoming, robotic, and appeared uninterested in providing any level of hospitality. The lobby itself was filled with worn, damaged furniture that looked cheaply purchased and poorly maintained. The elevator area was equally concerning. The elevator doors were heavily damaged and worn, giving an overall impression of neglect. Inside, several buttons did not function properly, the interior was extremely dirty, and many surfaces were chipped and deteriorating. Once I reached my floor, conditions only became worse. Ceiling panels had a tic-tac-toe board carved into them, and spider webs were visible throughout the hallway. As I walked toward my room, I noticed several guest room doors with significant damage, including signs of previous water intrusion and poorly repaired sections. The room itself was unacceptable. While the bed appeared to have been made and the carpet may have received a quick vacuuming, little else seemed to have been cleaned or maintained. There was visible mold on multiple surfaces, including portions of the walls and ceiling. Spider webs were present throughout the room. Wallpaper was peeling extensively, and there were numerous stains, dirt marks, and other unidentified discolorations on the walls and ceiling. Nearly every piece of furniture was damaged, broken, or heavily worn. None of the furniture matched, making the room feel as though it had been furnished with random secondhand items. Doors were damaged, the smoke detector was hanging loose from the wall, and there was a large smoke stain on the curtains. The ironing board was significantly damaged, which is especially frustrating for business travelers who rely on basic amenities. Storage space was virtually nonexistent. There was little dresser or closet space, making the room unsuitable for more than one person or for any stay longer than a couple of days. There was not even a garbage can in the room. The bathroom was equally disappointing. Mold was visible in the shower, and the shower floor appeared extremely old and poorly maintained. Counter space was almost nonexistent, with only enough room around the sink for basic toiletries. Door hardware was damaged, paint was peeling throughout the bathroom, and the floors were filthy, covered in dirt, grime, and paint splatter. There were holes in the walls and stains on both the bed and the chair provided in the room. Everything described above was observed within approximately the first fifteen minutes of my stay. I immediately checked out and booked a room at another hotel. And to top it off, a hotel is meant for someone to sleep at. Well, the AC unit was broken when I turned it on and made a horrible buzzing noise while I was in the room the entire time. Not the typical ac buzz, but a horrible rattling noise that could be heard from the hallway. This was one of the worst hotel experiences I have ever had. The property appears poorly maintained, unclean, and neglected. I would strongly recommend staying elsewhere. If your employer is considering booking rooms here for business travel, I encourage them to read this review carefully before doing so. If I could give this hotel negative stars, I would. I cannot recommend it under any circumstances.

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