Holiday Inn Express Crestwood by IHG

Reviews

• JE

  Jessica Eubanks

  3 days ago
  3.0
  First time staying south of the big city. The location is great the front desk staff is very friendly and professional. Its an older hotel, not very clean The breakfast is not good. But the location is excellent. Stayed Friday through Sunday, room not cleaned ONCE! Asked about it when I had to front desk to get towels. I was not informed that I had to request a cleaning. Said rooms clean on 3rd day. Not true cause on the 3rd day room was not cleaned. Pool was down, cable for tv was down then when it worked it was poor reception so the tv sucked. Would I stay here again, naw im good on that. Wish I had not used my points to get this hotel, feels like a waste.
• TC

  The Critic

  6 days ago
  5.0
  Latrina, Maria & Mike were GREAT!! AND... they had BACON(not that typical, sausage) on the breakfast buffet!! That was a very nice surprise first thing in the morning!! Thank you IHG!
• JL

  Joanne Lampkin

  May 2, 2026
  2.0
  The front desk lady wasn't the friendliest...seemed annoyed when we asked questions. Our room had 1 towel 1 wash cloth..when we asked for more they asked when we were checking out..they didnt have anymore they were doing laundry. The food was not all that..apples in the bowl were old and wrinkly. Our door didnt close correctly we had to slam it shut. Pool of course wasn't working. Not happy with my 2 night stay!! I guess anyone can slap a name on a hotel! NOT TO MENTION WE HAD TO MOVE TO A DIFFERENT ROOM SINCE THE DOOR FINALLY WOULDNT CLOSE AT ALL!! it was like she tried making me feel guilty said they were full no rooms available and that she would have to bump another reservation and tell them they didnt a room. We got moved...the air in the room didnt work...she came up from the front desk crawled under the unit and mentioned it was the cord. For me to watch the lights on the cord if it happens again to move around the plug in. Tried it didnt work! Then at 6:35 a.m. the hotel was awakened by the fire alarm going off...we went downstairs to find out the person who was getting breakfast started burned up something the whole lobby area was full of smoke!!! We were cleared to go back upstairs after the fire department got there.
• EB

  Erin Bussear

  Apr 26, 2026
  5.0
  I attended a CPR training this weekend at this location, and I just HAD TO leave a note thanking and commending Latrina P., the front desk associate at the time. She has an energy unlike any I’ve experienced at a hotel desk. Not only did she point me in the right direction of the class meeting room, she sent me off with an encouraging “Go Save Some Lives!” You’re an above and beyond kind of person, Latrina, and I had to shout it from the rooftops! Thank you!
• LZ

  Lorena Zarate

  Apr 18, 2026
  1.0
  I've have stayed at many Holiday Inns over the years because they’re usually clean and dependable, with good service. Unfortunately, this location was disappointing. The room itself was fine, but the breakfast was very limited and there was hardly anything to choose from. Basic items like sugar and forks were missing, and when we asked for them, the staff was rude instead of helpful. One of the reasons we usually choose Holiday Inn is because we know what to expect, but lately it feels like the quality and service have been going downhill. If guests are paying to stay here, basic breakfast items should be available and customer service should be much better.

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