Holiday Inn Express Crestwood by IHG

Reviews

• NT

  Nita Taylor

  Oct 6, 2026
  5.0
  On Monday October 7, 2026 after 4p I checked into this hotel after having a rough day not to mention a horrible couple of months. I lost my mom in August and I've been having a really hard time. Today when I walked into this hotel and was greeted by Maria she really turned my day into a pocket full of sunshine! Her warm and welcoming spirit and smile instantly placed a smile on my face! She exhibited top tier customer service and represented the IHG brand with pride, dignity, respect, and amazing customer service! I will never forget her kindness and how she affected my day with positive energy and thoughtfulness made all the difference in the world to me.
• DT

  Desiree Taylor-Jones

  Sep 28, 2026
  1.0
  Room was dirty upon arrival. Floors were not cleaned. Couch was ripped and had dried bodily fluids on it with a very visible dried vag outline. Shower had mildew and mold in it. When we let the front desk know our room was dirty they did not offer to clean it or give us another room but handed my husband a broom with no cleaners or anything else. Safe to say we did not sit on or use the couch. I was severely unimpressed with this hotel and the staff. Pool was closed down. Staff seemed irritated by us asking for fresh towels although there is a sheet stating housekeeping would clean the room and refresh towels daily. We were there for 3 days and only received fresh towels when we went to the desk and asked for them.
• CH

  Chatrise H.

  Sep 27, 2026
  2.0
  The ONLY reason that you get 2 stars is because of the young lady at the front desk. She was very nice. The bad… well the front desk controls the temperature of the room so if you want to change it the thermostat shows a message saying to contact the front desk. In all of my years I’ve NEVER experienced something like this. Especially at a Holiday Inn Express. This can’t be a corporately owned establishment because this is insane! The halls and rooms are outdated. The water pressure in the sink was nonexistent. The tub was nasty. Me and my husband were terrified on the elevator. It sounds like it’s in its last days and unsafe. I will not be staying here again under any circumstances. Edit: their response being “template” tells me all I need to know.
• RA

  Ross Acton

  Sep 20, 2026
  3.0
  I stayed while on a train trip to Blue Island, for one night I thought it was a bit pricy for one night but oh well, room was nice, wasn’t exactly clean you can see residue from a spilled drink or cleaning solution on the one table, but it was a nice room. The bed was super comfy. The bathroom was fairly clean the shower. There were some dirty spots, but all in all it was great the pool was closed for some renovation work or something so that was a bummer. The food was OK. The eggs weren’t as good as I would’ve liked it but still good. The pancake machine was broken, which sucks because I was looking forward to a pancake, but at least they had cinnamon rolls. I’ll take what I can get but the service there the staff was amazing really I wish I could give a higher rating for the staff because the service there was great very helpful. I may stay again but I don’t know how much I’m gonna be coming up to Blue Island because it is a drive from all the way from Indianapolis, but I’ll be back up again and may stay there and may stay somewhere else depends on how I do it, there’s a lot railroad hot spots I wanna check but I would definitely give them another try and hopefully the pool would be open and their pancake machine works really the only complaints I had was my room had no smoke detector, the one smoke detector down the hall was chirping, the left Elevator, elevator A I Believe it really needs some work it rides rough elevator B is OK but both just ride kind of rough but elevator a is the worst but all in all! It was a good stay, pricy but it was good, I’ll be back again soon, really a nice place
• KK

  Kathir

  Sep 16, 2026
  1.0
  IHG confirmed our room directly with the hotel, but they still turned us away. Shame on you IHG. This experience was unbelievable. After another IHG hotel failed to honour our paid reservation, IHG Diamond Elite Customer Service arranged this Crestwood property for us. Before asking us to travel there, the IHG customer service representative spoke directly with the Crestwood receptionist and confirmed that a room was available for us. Based specifically on that confirmation, we drove approximately 38 miles late at night to Crestwood. When we arrived around 12 AM, the receptionist told us, "I can see your booking confirmation, but no rooms are available." She also told us that multiple unclean rooms were available, but no one was available to clean them, and then said, “I’m not a cleaner to clean the rooms and give them to you guys.” What made the situation even worse was her attitude. There was no apology and no genuine attempt to help us, despite explaining that IHG Customer Service had personally spoken with the hotel and confirmed the room before sending us on a 38-mile journey. This was not simply an online booking error. IHG had directly contacted the hotel and obtained confirmation before we travelled. To then turn us away without even an apology was completely unacceptable. With nowhere to sleep, we eventually had to travel another 1 hour and 45 minutes to Holiday Inn Express & Suites Stevensville, near our friend's home. Thankfully, my friend already had a reservation there for the following night and was able to add the previous night. We finally reached a hotel room at approximately 4 AM. We essentially spent the entire night driving from one IHG hotel to another because the confirmed accommodation was not honoured. Mistakes can happen, but sending guests 38 miles at 12 AM after directly confirming accommodation and then turning them away without an apology or meaningful assistance is unacceptable customer service.

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