Holiday Inn Express Crestwood by IHG

Reviews

• RM

  Recalia Miller

  Aug 12, 2026
  1.0
  I honestly have to say this was one of the worst hotel experiences I’ve ever had. From the moment we arrived, I was extremely disappointed. The outside of the hotel was dirty and run-down, and the surrounding area did not feel welcoming or comfortable. Because the room had already been pre-reserved, there was unfortunately nothing we could do to cancel without potentially losing our money. The customer service at the front desk was just as disappointing. During check-in, the employee had an attitude and acted as though we were bothering them by checking in. There was very little concern for customer service or making guests feel welcome. Then we got on the elevator. It was dirty and disgusting. When we reached our floor, the carpet in the hallway looked like it had not been vacuumed in months—or possibly years. The room itself was even worse. There were stains throughout the room, including on the bedding, carpet, and dressers. The bedding had stains that looked like urine, which is completely unacceptable for a hotel room. There was also drywall coming off the walls. To make matters worse, the pool was out of service, and I personally saw what appeared to be a rat outside near the hotel doors. I immediately questioned how a hotel in this condition is still operating and charging guests for rooms. This was especially upsetting because we had pre-reserved the room and expected a basic level of cleanliness and hospitality. When I informed the front desk clerk that the entire bedding was stained, they did send someone to change the bedding, which I appreciate. However, there was no offer of compensation or any meaningful attempt to address the overall condition of the room or our experience. This was extremely disappointing and upsetting. Guests should not have to accept filthy bedding, dirty carpets, damaged walls, an out-of-service pool, and what appeared to be rodents around the property after paying for a hotel room. I would not recommend staying here based on my experience.
• IH

  Iraj Hamid

  Aug 7, 2026
  1.0
  Very incorporation staff....no communication between staff and management...everytime u going to front desk..speaking to different person...and everytime they give u different story I booked 2 rooms and stayed their 4 nights...from day 2nd ..I keep on requesting trash removal...toilet papers ..clean bath towels...after speaking to 3 different persons ..I spoke to manager...then manger brought me towels after 1 hour...manger told me she will make sure ..she gonna send maintenance to clean the room but after 8 hours when I came back to hotel...room was in same condition...trash cans were full...dirty towels were staying there...toilet papers were completely out...Finally I had to contact corporate office...Hopefully they will compensate me in anyways...but sooo far worse experience ever I had
• SI

  Sierra Ivery

  Aug 4, 2026
  5.0
  I really enjoyed my stay. The room was very clean and we experienced no problems during our stay. Check in was quick and easy and there were many restaurants and stores near by. The breakfast in the morning was so good thanks to Chef Arthur. That man made the breakfast with love and it definitely tasted like it. I definitely plan on going back for another stay sometime soon. Overall I thank the Holiday Inn for a great experience.
• JM

  Jazmine McGregor

  Aug 2, 2026
  5.0
  I had an excellent stay at the Holiday Inn Express. From the moment I arrived, the staff was warm, welcoming, and genuinely committed to providing outstanding customer service. Every interaction was pleasant, and they were always willing to answer questions and ensure I had everything I needed for a comfortable stay. The hotel itself was exceptionally clean and well maintained. My room was spotless, fresh, and organized, and it was clear that cleanliness is a top priority. The common areas were equally impressive, creating a comfortable and inviting atmosphere throughout the property. Overall, my experience exceeded my expectations. The combination of exceptional customer service, attention to detail, and a clean, comfortable environment made my stay truly enjoyable. I would highly recommend this Holiday Inn Express to anyone looking for a reliable, welcoming, and well-maintained place to stay. I will definitely choose this location again on future trips.
• MA

  m aa

  Jul 31, 2026
  1.0
  I rarely leave negative reviews, but after my experience, I feel it’s important to share what happened. I work in hospitality myself, so I understand how important customer service, professionalism, and communication are. Because of that, I always try to be patient and respectful when dealing with businesses. Unfortunately, the assistant manager I spoke with showed me none of that same respect. Before calling, I had already spoken with the property multiple times—four separate conversations. During those calls, I provided my full name and phone number three different times. Since my shop is directly across from the property, I was planning on staying there for an extended period and was told I would be able to receive an extended-stay rate. Based on those conversations, I expected the process to be straightforward. Instead, when I called again, I was spoken to in an incredibly unprofessional and disrespectful manner by the assistant manager. The tone of the conversation was rude, dismissive, and completely unacceptable. As someone who works in hospitality, I would never speak to a guest over the phone the way I was spoken to. Every interaction with a customer should leave them feeling valued and respected, even if the answer isn’t what they want to hear. What makes this even more frustrating is that I had already invested time into multiple conversations, repeatedly provided my information, and made plans based on what I had been promised. Rather than honoring those discussions or at least handling the situation professionally, I was treated as though my time and business didn’t matter. I genuinely intended to stay at this property because of how convenient the location is for my work, but after this experience, I will be taking my business elsewhere. Customer service is everything in hospitality, and unfortunately, this was some of the worst customer service I have ever experienced. I hope management addresses how guests are spoken to because no one should be treated this way when they’re simply trying to book a stay.

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