Warwick Allerton - Chicago

Reviews

• CK

  Chantal Kutzborski

  4 days ago
  1.0
  First of all I can not recommend this Hotel to people who are not US citizens. We planed a stay in October and got a room for a few days. But sadly we had to cancel the reservation. I reached out to the Customer Service to check what kind of payment method I can use for the deposit hold. In this conversation they told me the system doesnt accept foreign-issued Debit or credit cards. They dont offer us any kind of solution to pay the deposit hold. So we dont have another Possibility as to cancel the reservation. Please be careful with this hotel and dont Book it as an international traveler.
• KE

  KC Esch

  6 days ago
  4.0
  We had an overall positive experience, but don’t expect anything fancy. It was the best deal I could find downtown—about $550 for a weekend through Trip.com, booked a week out. The location is excellent. You’re right on the Magnificent Mile, walking distance to Navy Pier, and a short Uber from the Loop and Old Town. The gym was also surprisingly nice, with two clean workout areas. The biggest downsides were the valet and rooms. Valet was around $65/night, poorly marked, and confusing because there’s another valet next door. For the price, I expected better service. They didn't help me with my bags at any point and I had to wait 30 minutes for my car at one point. The rooms were basic and showed their age, especially the bathroom, which had sloppy caulking and drywall patches. Still, the room was clean and plenty big for two people. The TV was oddly positioned and only had cable. Overall, it’s a good choice if you care more about location and price than luxury.
• SP

  Sara Pedraz

  Aug 13, 2026
  1.0
  A completely unacceptable check-in experience. International travelers should think twice before booking this hotel. My stay at the Warwick Allerton Chicago was fully prepaid, yet I was unable to complete check-in because the hotel’s terminal would not process my bank card for the incidental deposit. What followed was, in my opinion, an astonishing failure of customer service. Rather than trying to resolve the problem, front desk staff repeatedly told me that it was “my problem.” I explained that my card was valid, had funds and was working in the United States and asked for an alternative way to provide the deposit. No meaningful alternative was offered. I asked to speak to a manager. The manager did not come. Instead, I was told to leave the hotel, go to Walgreens and obtain another card if I wanted to complete check-in to the room I had already paid for. I followed the hotel’s instructions because I needed access to my accommodation. Doing so cost me an additional €32.40. And this is where the situation becomes particularly extraordinary. After I complained, the hotel acknowledged to me in writing that certain cards cannot be processed “due to compatibility issues with our terminal.” I didn’t have this information in advance and this was not stated in the Terms of the booking. So after being repeatedly told at reception that this was my problem, the hotel’s own management subsequently acknowledged a compatibility limitation involving their terminal. Management also told me afterwards that a $60 alternative solution had been available. I was NEVER offered this option at reception. Instead, I was sent to Walgreens to solve the hotel’s payment-processing problem myself and incurred €32.40 in costs as a result. To make the explanation even less convincing, the hotel subsequently managed to process another international bank-issued card. I asked the hotel to reimburse the €32.40. They refused. Even more remarkably, after previously acknowledging in writing the compatibility issues with their terminal, their final response changed position and said they were “unable to determine the specific factors that affected the initial transaction” and suggested that I contact my financial institution. So the sequence was: Their terminal rejects my card → staff tell me it is my problem → no manager comes → I am sent to Walgreens to obtain another card → I spend €32.40 solving the situation → management later acknowledges compatibility issues with their terminal → management reveals an alternative solution existed but was never offered → another international card works → hotel refuses to reimburse my €32.40 → hotel then says it cannot determine what caused the original problem. This is not about objecting to an incidental deposit. Requiring a deposit is perfectly reasonable. What is unacceptable is failing to disclose a known limitation affecting international guests, providing extremely poor assistance when that limitation causes a problem, failing to offer an available alternative, sending a guest out to obtain another payment method at their own expense, and then refusing to take responsibility for the consequences. All of this over €32.40, an amount the hotel could easily have reimbursed after acknowledging what happened. Instead, they chose to turn a straightforward payment-terminal issue into one of the worst hotel check-in experiences I have had. For a hotel that welcomes international travelers, this level of handling is simply unacceptable. International guests: I strongly recommend having multiple payment methods available if you choose to stay here.
• PH

  Patrick Hewitson

  Aug 10, 2026
  1.0
  Unfortunately not the way I wanted to end the trip… have tried to get in contact with the hotel a number of times via email since leaving… accidentally left behind an item that I am trying to get ahold of. Secondly, have been charged an amount on my card that was not disclosed to me on arrival or check out… still not clear what this is and cannot get ahold of the hotel to try and understand! They have also not sent me a receipt. I would expect a refund given there was no reason for the charge. Sad to give this review as the location was great but customer service is pretty poor, it’s a shame!
• DD

  Dr.S.

  Aug 8, 2026
  3.0
  The hotel was okay overall, but unfortunately, I don’t feel it was worth the price. The rooms are outdated and could definitely use some renovations. The bed was uncomfortable and athetics need an upgrade. The carpet/rug was filthy, which made the room feel uncomfortable and not as clean as it should have been. The air conditioning was also difficult to manage. It was extremely cold, and we couldn’t seem to adjust it to a comfortable temperature. On the positive side, the hotel staff provided good service and were helpful during our stay. One thing that really surprised me was that after checkout, the hotel charges $2 per bag just to hold your luggage. I’ve stayed at many hotels and have never been charged simply to store bags for a short time after checkout. Overall, the stay was okay, but considering the outdated rooms, cleanliness issues, uncomfortable AC, and extra luggage storage fee, I don’t think it was worth the price.

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