Viceroy Chicago

Reviews

• SF

  Sal Fuentes

  Oct 8, 2026
  4.0
  Wonderful location, great staff and a beautiful facility from room design, to the lobby and rooftop. Connecting to in-room dining and is a huge challenge and they need to adjust room service hours for later evenings. We will be back.
• BF

  Ben Feys

  Oct 1, 2026
  5.0
  I cannot recommend staying at the Viceroy enough. After a miserable experience at another hotel across town, I called the Viceroy and explained our situation: we'd been up since 5am, my wife is pregnant and wasn't feeling well, and we just needed someone to take care of us. Within five minutes they called back to say they could accommodate us and they'd help us out on the price. When we arrived, the front desk, the bellman, the doorman, everyone was unbelievably amazing. They asked if we needed anything sent up to the room and brought up bathrobes and slippers without us even asking. I own a business myself, and the most important thing you can do in moments like these is make people feel appreciated. You don't have to do anything out of the ordinary or go against your policies. Just don't be cold. The Viceroy clearly understands they're in the hospitality business. The room is gorgeous, the bathroom is gorgeous, the products are great. But this wasn't about the room. This was about being a customer who needed help taking care of his wife, and they rose to the occasion. For that I am unbelievably appreciative. I spoke with Anna from their sales team and Harrison, their director of hotel operations. Both were wonderful. Anytime I'm back in Chicago, this is the only place I'll stay.
• CC

  Crystal Czerniak

  Sep 21, 2026
  5.0
  We hosted a professional training event at the Viceroy Chicago and were delighted by the level of service offered. Everyone we encountered was incredibly kind, warm, and hospitable. Evie made both the preparations and concluding processes seamless, and also provided prompt on-site support and check-ins to ensure everything was running smoothly. Randy and his team were not only consistently timely and professional in handling both planned and spur-of-the-moment requests, but also contributed proactive suggestions and solutions based on their attentive observations. We would highly recommend this venue for any event and/or personal stay!
• AK

  Austin K

  Sep 19, 2026
  4.0
  First and foremost the staff and service here were exceptional, it really felt like staying at a luxury hotel just from their professionalism and friendliness. Felt like a valued guest from the minute I stepped in. They even greet you every time you leave or come back. The hotel is very stylish and eclectic, the room felt like I was walking into a hotel from 20 years ago not because it looked outdated or anything, but in the amenities and vibe--expensive snacks in the mini fridge, pay per view "adult videos" available on the TV, etc. It was just funny staying somewhere that still does those things because I feel like a lot of hotels don't. I could tell it's generally geared towards old money and businessmen which was an interesting vibe. The view in the room (which I feel like is a large selling point) was just alright. Despite having g floor to ceiling windows I didn't feel like I had some grand picturesque view, it just felt like a normal hotel room with a water view. Maybe that's partly because the two components of the curtain didn't retract all the way so at most the window was only 70% visible. The other thing I'll call out is the shower which felt like something invented by Willy Wonka. The labels were applied wrong, there were no less than 4 different levers some of which overlapped in purpose and could rotate more than 360 degrees, some of which didn't have labels at all... needless to say it took me like 10 minutes to figure out how to use it and another 5 to figure out how to shut it off. I'd stay here again because of the service and the clean and comfortable room but it's maybe a little lacking for the price you pay and certainly has its quirks for better or worse.
• MM

  M&M-29

  Sep 17, 2026
  3.0
  Tiene aspectos muy buenos y sin embargo otros que hacen que la relación calidad precio no sea muy buena. El personal es muy atento, cierto. Sin embargo, los del restaurante les cuesta sonreír, de hecho no lo hicieron nunca; incluso te reciben con una mascarilla y mucha desgana. La ubicación es muy buena, en plena "Gold Coast", bien comunicada, incluso para ir andando a determinados sitios. En cuanto a las habitaciones, necesitan una reforma ya que tanto el mobiliario como el aspecto en general se ha quedado un poco obsoleto. El gimnasio está muy bien dotado, amplio, limpio. Un aspecto muy negativo es la comida. Desayunamos el primer día y además de ser caro, no tenía sabor ni presencia. Cómo se puede servir una tostada FRIA de aguacate con las zanahorias QUEMADAS?? La camarera la retiró prácticamente intacta y ni se molestó en preguntar nada. En fin un hotel con aspectos muy buenos pero que, en general y viendo las tarifas que aplica, resulta bastante caro.