Viceroy Chicago

Reviews

• VM

  Vicki M

  1 day ago
  1.0
  I initially wrote a very flattering review of the Viceroy Chicago but since then I found out that my credit card information was used to pay for 2 nights at Holiday Inn DT Chicago on 7/2 and 7/3 at the cost of $2375.46 each night. First of all since when does Holiday Inn have rooms that cost that much? I firmly believe that it was someone at the Viceroy who did this and I have contacted the general manager via email twice with no response. We did not use this card for any other purchases and the Viceroy was the only one who knew we were leaving on 7/1 to return home.
• AR

  Amanda Realtor

  1 day ago
  3.0
  Very expensive hotel, rooftop, pool, very attentive staff. But they do not offer coffee in the morning for the patrons. You have to wait till 7 AM until the coffee shop opens, or the restaurant. They do not offer coffee downstairs for you while you are waiting which is something that is a much needed. They do offer coffee in the bedrooms, but if you have sleeping children at 6 o’clock in the morning, you have to wait till seven so you can go downstairs and drink it
• SN

  Stacia Nicole

  2 days ago
  3.0
  The Good: The design. For my aesthetic taste, The interior design is up at the top tier of any hotel I've stayed in globally. From the plush wall to wall custom carpets to the art deco lighting fixtures, to the incredible artwork through the halls and rooms, every inch feels meticulously planned ans perfectly executed. Well done. Valet / Porters & Bellhops. Excellent curbside arrival experience - they immediately greeted me and assisted me with my bags from the uber. Extremely kind and attentive service. The Mediocre: The staff. The shift I checked in featured entirely young staff in their 20s, none of whom seemed experienced in luxury hospitality. The day shift concierge was irritable and impatient. The night shift was much better, both the desk staff & guest service manager. Maintence and room service were also impeccable. The crowd. For me it was - not the scene I was looking for. I expected a "vibrant and hip" scene as was described. However I found a mix of families with young children and couples in their 60s and 70s. Much more "family friendly resort" than adult-relaxation tiered. The restaurant. It was highly rated and I had been looking forward to trying Somerset for a while. But they did not double check my allergies (listed on my restaurant booking, and stated during my order) and had to remake my meal to avoid dairy. Half the fries were dark brown/overcooked. The crowd was touristy. While the decor is beautiful, the experience and food were pretty average. They do have a very cute little resident bird though that visits the tables. The pool. Yes, its a lovely rooftop. But its VERY small. There are minimal sun loungers that are all snatched up by 8am, and I really did not enjoy being contuinely splashed while trying to read my book by the pool - parents did nothing to either acknowledge their kids kicking water at everyone or try to control them. The pool was also quite gunky. Not a lap pool by any means. The Bad: Robes & Slippers: Not in the room, must be requested from the front desk. The robe was hard and scratchy and the slippers were flimsy and cheap. I'd rather have brought my own. Not "luxurious" at all. Other hotels offer beautiful thick padded slippers and fluffy bathrobes. I'm not sure why Viceroy doesn't at this price point. Hairdryer: old, plastic worn off, and cheap. No attachments. Again, I should have brought my own. Not at all the quality I had expected at this booking tier. I've never had one this old. Fridge: Loud buzzing noise. I had to call to ask maintenence to unplug mine - he also commented on how loud it was. I'm not sure if they are all that noisy - or it was just my room. Electric Drape: no luxurious slow morning. The electric blackout drape is either "open" or "closed". No stopping it partway to let in just a little light to wake up with. The view. Book the lakeview room. Otherwise you're staring at a dismal looking parking lot. Coat hooks (& towel rails): None. Not by the entrance, not on the doors, not in the bathroom. Where are you meant to hang your bath robe? I had to hang mine on a light fixture and place my towel over a chair. I am baffled by this. Bed: Extra firm. I personally much prefer a matress topper. I woke up feeling stiff, not at all the relaxation I was hoping for on my staycation. Closet: for some reason, only the bottom half of the closet had a clothing rail. And half of it was taken up by the safe. All my clothes (I bring my own hangers) were crammed into a small space, while my shoes were on the top half, with oodles of space above them. Plenty of room to add a second rail there, I am unsure why they didn’t. In conclusion: Disappointing. This was the wrong hotel choice for me. I've received much better hospitality - for half the price - from Pendry, Loewes and Sofitel. The rooftop pool and design were what drew me, but ultimately a small - though nice looking - room is not worth sacrificing other creature comforts such as plush toppers, a pillow menu, and actually luxurious robes and slippers.
• DS

  David Strauss

  Jun 27, 2026
  1.0
  I was to arrive at noon today from Louisville Airport. We had thunderstorms and my plane was hit by lightning. I would not be able to obtain another flight out until tomorrow. Viceroy manager April told me that I would need to contact Travelzoo to obtain a refund. Travelzoo in turn put me on hold to try to obtain a refund from Viceroy/April, which she refused to do. The hotel is full. Even though I understood that there was a one night nonrefundable deposit, again the hotel was full and this was due to lightning hitting the plane. I'm 73 years old and do not have funds to waste for a hotel for which I could not use. Just understand that Viceroy Chicago management is totally inflexible if you have an emergency. to provide a refund. Especially if you are a senior citizen. Other nicer options in Chicago.
• LD

  Ledia Derveni

  Jun 24, 2026
  1.0
  We have just finished our first vacation with our children, and we chose this hotel. Unfortunately, we were very disappointed. Considering how much we paid for a hotel in downtown Chicago, we expected at least a basic level of service, but that was not the case. Every day I had to call the front desk 3–4 times just to have someone come and clean our room or change the bed sheets. Even when housekeeping came, they did not properly clean the bathroom or dust the room. We could not walk around the room without slippers because our feet would get dirty. We felt very uncomfortable. It is disappointing that a hotel of this level cannot provide even basic cleanliness. The dust in the room looked as if it had not been cleaned for a very long time. In addition, before we checked out, the hotel charged our credit card four times without any explanation. Thankfully, my family noticed the charges and complained immediately. If we had not paid attention, they would have taken our money for no reason. I am very sorry to leave such a review, but I strongly advise future guests to be careful when choosing to stay at this hotel.