Viceroy Chicago

Reviews

• CC

  Cécile

  3 days ago
  1.0
  We had booked a one bedroom suite for 12 nights through Expedia, which would have represented quite a significant booking and income for the hotel. The reservation was cancelled due to a change of card details, which I completely understand but when I tried to rebook through Expedia, I was unable to do so. I contacted the hotel directly straight away and called five times to try to resolve the situation. Left messages, my number and repeatedly asked for a call back, no one ever returned my call. Complete lack of follow-up from the hotel. For a two-week stay in a luxurious suite, I would have expected a much higher level of customer service and at least the courtesy of a response.
• PN

  Paige Narta

  6 days ago
  1.0
  Super frustrating experience. Not worth the price. Our original room reeked of weed. They did move us and gave us a nicer room once I upgraded. However I booked here because the reviews said they had microwaves which I wanted for my leftovers from my favorite restaurant. Well they told us they phased them out so you can’t even request one - so now I’m having to eat cold pasta. All in all not worth the price. Would rather save money and go to Arlo Chicago, which has not let me down yet. Also valet takes 20 minutes to get your car at $94 a day….
• CM

  Chelsey Masood

  Aug 13, 2026
  1.0
  Booked for The rooftop pool, and it wasn’t even open past 5 PM the first day we were here and the second day was not open at all. The rooms are OK at best. I think the Marriott is more comfortable to be honest. Staff is super friendly and helpful. I will say that. But the 4 foot tiny pool on the top is certainly not worth it. Lol. The location is decent, but the rooms are not luxurious in any capacity. They are a little musty honestly and need a deep clean and an upgrade. Not the worst experience, but definitely not a great one. I’m not a person that typically leaves reviews so it was annoying enough for me to leave this one….
• MP

  Miqueal Parks

  Aug 5, 2026
  5.0
  Our stay started off a little rocky, and I honestly wasn’t expecting that. I’ve never had an experience like that before, and I’m usually not the type to speak up. This time, I respectfully shared my concerns, and I’m so glad I did. I want to thank Nicholas Marino, Director of Food & Beverage, for taking the time to listen. He was kind, understanding, and genuinely cared about making things right. He made me feel heard, and I truly appreciated his professionalism. I also want to recognize Francesco, who made some amazing drinks during our stay. His friendly personality, attention to detail, and genuine hospitality made every visit to the bar enjoyable. He was a pleasure to talk to and is a great example of excellent customer service. The person who truly turned our entire experience around, however, was Randy White, Director of Banquets. Randy listened to my concerns with compassion, treated me with respect, and went above and beyond to make sure we left feeling valued. His kindness, professionalism, and commitment to guest satisfaction completely changed the direction of our stay. Sometimes a stay doesn’t begin perfectly, but what defines a great hotel is how its team responds. Randy, Nicholas, and Francesco reminded us what true hospitality looks like. Their care, professionalism, and willingness to make things right left a lasting impression on us. Thank you to all three of you for turning a difficult beginning into a wonderful ending. Because of your outstanding service, we will gladly return and highly recommend the Viceroy Chicago to anyone looking for genuine hospitality. Five stars! ⭐⭐⭐⭐⭐
• LE

  Luke Evans

  Jul 22, 2026
  1.0
  I booked a three night stay at the Viceroy for a trip and was delayed 24 hours so missed the first night. When I arrived the next day, reception told me that they had already sold my room; were now fully booked; and that I would not be due a refund despite paying for the next two nights stay. No one from the hotel reached out to warn me that they planned to sell the room the night prior; and this is a nice hotel by ratings / nightly rate. I am not someone to normally write reviews; but considering the circumstances above - the lack of empathy displayed by the receptionist was honestly staggering. I am quite sure that if the receptionist booked a vacation, found their room had been sold and a lot of their money taken, their reaction would not have been as calm as mine. Manager was a little nicer - but considering the rate of the hotel - I would expect far more flexibility and a lot better service. If your plans change don’t expect help here, and for the same rate, there are far better hotels in the Chicago area where I know this would never have happened because the rights checks are in place. I booked another hotel that night and will never book the Viceroy again. Beware here.