The Godfrey Hotel Chicago

Reviews

• JE

  Jared El

  3 days ago
  1.0
  I wish I had better things to say. We have stayed here for 10 years straight every time we visit chicago (at least once per year). This was the first year where we finally couldn't let the little stuff slide anymore. The room walls are paper thin. We could literally hear the couple in the room next to us doing "things." Everything is really loud. The rooms were also poorly cleaned. We found someone's fake fingernails under the bed right along the edge of the solid base. It used to be that guests were treated like royalty. We've slowly seen it slip over the last few years, where it seems the hotel is more focused now on the rooftop bar / night club clientele and now as a hotel guest you are barely acknowledged. Throughout our 4 day stay last weekend, we had decided that next year's trip would be the one that we shop around first instead of automatically booking The Godfrey like usual. That all changed and solidified at checkout. We valet'd our car like usual at their $77/night rate because we always prefer to not worry about parking or security by parking ourselves. We left it with the valet attendant on Thursday afternoon when we arrived, and never saw it again until Sunday morning at checkout. In that time, our car was broken into while in their possession. Fortunately they did not have to break a window or damage a door, but that was only because the valet simply left our car unlocked the entire time. Our car was trashed and tossed and turned inside out. Thankfully we did not have any major items of value in there, but they did steal our registration and some of our kids school paperwork which is a whole other level of concern. I immediately went to the front desk. They couldn't have cared less. They essentially shrugged me off saying I would need to take it up with the valet company because they're completely separate. That's fine, but at least have some care and compassion! So I filed a formal complaint form with the valet attendant. Since then, it's now been almost a full weeks time. The valet manager called me once, got my story, apologized (great), and asked what I needed from him. I said well luckily there's no physical damage, but I think at the very least I should be comped for the 3 full overnights we paid for since we would have had the same level (or lack thereof) in a public garage. He said he agreed but would need to talk with his boss since he could not make that decision. That was 4 days ago. They quit returning my calls and emails that they were once previously replying to. This was the icing on top for us. We won't be back. It was a good 10 year run with at least 15 trip stays in that time period. Unfortunate to see a once amazing facility slip slowly down the tubes due to what I can only assume starts at the top with poor management.
• LJ

  Lloyd Jones

  5 days ago
  3.0
  I stayed here over St. Patrick’s Day, and overall, it was a good experience with a few disappointments. The hotel itself is absolutely stunning. It’s a beautiful property with an upscale atmosphere, a great location, friendly staff, and a very nice, comfortable room. Everything was clean and well-maintained, and the overall stay was smooth. That said, there were a couple of things I wish had been communicated more clearly. I booked through Priceline and didn’t realize the hotel only offered chauffeur/valet service for guest vehicles until I arrived. It was incredibly expensive each day, and despite the cost, retrieving my vehicle was consistently slow. Waiting for my car every time became frustrating. Another disappointment was discovering that one of the hotel’s balcony/lounge areas required a dress code of dress pants and a collared shirt in the evening for one of the days I went to check it out for pictures. Since I was visiting for a holiday weekend, I packed casual clothes like shorts, sweats, and T-shirts and had no idea this policy existed. I was looking forward to experiencing everything the hotel had to offer, so it was disappointing not being able to access one of the amenities as a paying guest because I wasn’t dressed nor was it put on my reservation as an attachment for that weekend. Aside from those issues, the stay was enjoyable. The staff was courteous, the location was excellent, and the room was beautiful. It is definitely a tad bit on the expensive side, but if you’re prepared for the additional costs and any dress code requirements, you’ll likely have a great experience.
• TO

  Travis O

  6 days ago
  3.0
  Great location and entrance. The rooms are just ok. New but low budget for sure. Missing sheer curtains in the windows, obvious wall repairs, the shower floor was INCREDIBLY slick and had a crack, the sink doesn’t drain fast enough to keep up with the faucet, and the soaps are all the large bottles that housekeeping refills. The hallways weren’t vacuumed at all during our 2 nights/3 days there. The desk staff during the daytime is very polite and helpful but the same cannot be said for the night shift. We were able to check in early which was a huge bonus. We also used their luggage check service free of charge after check out and before our departure from the city allowing us to use the remaining hours we had to spare without toting around bags. The location is what sells it. Smack in the middle of everything you want to do with great views of the city all the way around. Less than a 10 minute walk to most major attractions and landmarks. Public transit is also close by along with an electric rent-a-bike station powered by lift across the street. Those are a must try!
• MN

  M N

  Jul 19, 2026
  4.0
  The hotel is pretty good but not excellent. The high end vibe of the lobby and restaurant doesn’t carry over to the rooms, which are comfortable but aesthetically forgettable and fairly basic. Location is good. We did ask that our car be out front at 6am and confirmed a few times - only to get up early, come down at 6:03am, and be told no one knows about the request and the valet will go get it (taking a leisurely 15 min). Not the worst, but a bad end to the stay and not something I’d expect for a “luxury” hotel.
• MM

  Maryah

  Jul 8, 2026
  1.0
  If you’re on a budget, this hotel may be an option, but unfortunately my experience was very disappointing. The rooms were not clean, and I had to request housekeeping multiple times before anyone finally came. When the housekeeper did arrive, she told me to “get out” because she couldn’t clean the room while I was inside due to safety reasons. While I understand there may be policies, the way it was communicated was unprofessional and rude. To make matters worse, when I asked to speak with a manager, the front desk staff laughed as I walked away, which made me feel dismissed and disrespected. Overall, the lack of cleanliness, poor customer service, and unprofessional behavior made for a very negative experience. I would not recommend staying here. There’s so many better options