Skydeck Chicago

Reviews

• GO

  Gabriela Ortiz

  2 days ago
  1.0
  Very disappointed with this experience. The staff was rude and kept screaming to rush people. Yelled at my mom and I had to tell them that she doesn’t speak English so maybe have some signs in other languages considering how many tourist from all over the world come visit Chicago. Even when we came back down they screamed at us to take the elevator and not the escalator. Extremely rude staff! They sell timed slots and you are no where close to getting into the ledge. We wanted to see the sunset and reserved at 6pm and didn’t even make it upstairs until almost 7pm and to the ledges at around 745pm and all that for only 90 seconds. It’s such a rip off. I wouldn’t waste my money on this again. Very disappointed.
• KA

  Keyla Aparicio

  6 days ago
  5.0
  La vista es muy bonita, los Ledge son 4 cajones de cristal un poco salidos del edificio y hay fila para usarlos, pasan 2 grupos de personas a cada uno, cada grupo tiene la mitad del cajón para tomar fotos y 90 segundos, tu decides que hacer con tus 90 segundos. La experiencia es muy chévere, si te dan miedo las alturas no mires par abajo 😅. Si quieres tomarte fotos con el atardecer sube tipo 5 pm, ya que antes de tomar el ascensor hay una especie de mini museo de la ciudad, explican muchas cosas interesantes de la historia de Chicago y sus principales edificios, así que si quieres leer y aprender, sugiero ingresar a esa hora para que cuando subas a los Ledge tengas el sunset de fondo, además también hay fila para pasar a los Ledge.
• KO

  Karl O'Leary

  Oct 8, 2026
  5.0
  Views from high above the Chicago skyline are worth the time! Not just a tour on the top floor, but also an experience of history as you enter. There is an interactive experience immersed in exhibits and displays that educate prior to taking the elevator up. A quick ride up for sure, you have the opportunity to explore three sides of the building before lining up for time in the ledge. What is awesome is you can hop back into the line to go back to the ledge for better angles or pictures. I would recommend not rushing; you pay for tickets so enjoy the time up top and go back into the ledge. Note: the ledge requires light for pictures to come out best. The camera needs to be in the light and not outside the ledge. Also, be patient and get an end ledge for best light and angles. We used Groupon and save a good amount on the tour; definitely explore this as an option. If you can book the early mornings for less of a crowd.
• IS

  India S

  Oct 6, 2026
  1.0
  My husband and I were in Chicago for the day and leaving the next. Always saw the skydeck and thought it would be amazing to see. Brought the tickets will walking to the excursion. Keep in mind it was raining but we are not from Chicago and didn't know about the visibility and when I bought the tickets it said nothing about visibility and the tickets were full price. We get to the counter and the lady was like there is no visibility and we would see nothing. I asked if we could get a refund she told us to go to customer service. Go to customer service and explain the situation and all she said was no refunds all at and no refunds for visibility and pointed to a small sign. I said the website didn't say anything about that when buying and we are not from here so offering us a different day won't do us any good. She just said the same thing 3 times. I told her we wouldn't even know if we would come back to Chicago. She end up giving us a business card that she wrote 2 tickets on and was like we can use that to come back anytime. I said to my husband how would that card even count. I could have wrote that what if we come back in 6 months. How would that count. We end up just doing the excursion and were highly upset the whole time. Then at the end they took pics and offered and photoshopped version of us when it is visible. Hated it. I would say if you go buy your tickets at the counter and NOT online so you can know about the visibility. Paying $80 for clouds and a photoshop picture was sad. I wouldn't recommend, if they would have been willing to been more flexible with a refund. I would definitely made sure to come back to experience because it looks cool but anyway do this at your own risk. Mayb call ahead about visibility.
• LD

  Lesia D

  Oct 4, 2026
  4.0
  Great place, breathtaking views, totally worth visiting. What disappointed is their photo policy, so when you are on the glass deck, they take pic of you, nobody tells the price in advance, when you get back down, turns out the printed photo is $35, I asked if we could get a digital copy as well, the worker said of course, just scan the code and you got it. When we got home, I followed the instructions and realized I had to pay ANOTHER $35 to get a digital copy which staff "forgot" to mention about. Just beware. UPD: Thanks for your response, but I still feel being lied to, I believe this was a deceptive situation because I was led to believe I was purchasing something that was not actually provided. I would appreciate if you could make this right by offering an appropriate resolution, such as a refund or other compensation for what I did not receive. I hope we can resolve this directly and fairly. Thank you.

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