Skydeck Chicago

Reviews

• MF

  MichaelL Forbes

  Jun 29, 2026
  4.0
  Plan on doing the Skydeck, THEN walking through the amazing museum. We got their for our 10a tour and were a bit confused. If I were to do again, mentally there are 2 attractions: the Skydeck that is breathtaking! 90 seconds of wow! You can recycle and have as many 90 sec experiences as you'd like, but we were good with the 1. Then, do the museum. First ti.e through its a bit of a flyby because the group is chaperoned through to the Skydeck. After the Skydeck, take a break, slow it down and take in this awesome city's history. Will do it again.
• SG

  siri gowtham

  Jun 27, 2026
  3.0
  If you’re using CityPASS, this is one of the attractions you have to visit. Since I’d already been to 360 CHICAGO, I wasn’t sure how different the experience would be, but the views are actually quite different. From here, you get a much better view of Chicago’s skyline and all the surrounding buildings, whereas 360 CHICAGO offers more views of the lake. On a clear day, you can even see into two other states, which I thought was pretty cool. My CityPASS included access to The Ledge, so I was able to skip the long regular line and use the expedited entrance. The process was well organized. A staff member takes your photos and guides you through the experience. Since I was traveling solo, I also asked one of the staff members to take a few photos with my phone, and they were more than happy to help. My only small complaint is that the time on The Ledge felt a little rushed. I understand they have to keep things moving because of the crowds, but I would’ve loved another 30 seconds or so just to soak in the view instead of feeling like I had to leave right away. Overall, it’s an iconic Chicago experience and definitely worth visiting, especially if it’s included with your CityPASS.
• TT

  Tonya

  Jun 22, 2026
  5.0
  I hate heights! But my 8 year old talked me into this. There was no wait. The elevator ride was super quiet and quick and you were not bouncing around or feeling the fast speed at all. The observation deck was great and well done especially if you do not like heights. Then comes the ledge where you get to spend time in the glass. Well we did it but did not spend our whole time allotted cause my fear of heights hit big time. We got our picture and got out. They have a lot of history leading up to the sky deck that you can read about. This was very exciting so allow time to do this. And if the fear of heights is why you don't want to trust me, you can do it!
• HD

  H Dave

  Jun 20, 2026
  5.0
  Skydeck Chicago is an absolute must-visit attraction that delivers some of the most breathtaking, panoramic views in the entire country. Located on the 103rd floor of Willis Tower, the experience offers a spectacular 360-degree look across Chicago's legendary architecture and out over Lake Michigan, reaching up to four neighboring states on a clear day. The absolute highlight is "The Ledge"—a series of thrilling, all-glass balconies extending four feet out from the facade of the building, allowing you to step into the sky and look a dizzying 1,353 feet straight down to the city streets below. Combined with engaging, interactive museum exhibits highlighting Chicago's rich history and culture before you even reach the elevator, it provides an unforgettable, heart-pounding adventure that perfectly captures the grand scale and vibrant spirit of the Windy City.
• MM

  Mayralejandra Manjarres

  Jun 12, 2026
  1.0
  I am extremely disappointed with my experience I purchased my tickets and arrived at the designated time. During security screening, I was told that I could not bring in my pepper spray. While I did not agree with the policy, I complied without argument because I did not want to cause any issues. To dispose of the pepper spray, I briefly left my purse on the security table with my phone and sunglasses inside, trusting that my belongings would be safe since I was still in the security area before entering the venue. When I returned, both my phone and glasses were gone. After approximately 40 minutes of searching, my phone was finally located and returned to me by security personnel. However, my glasses were nowhere to be found. I immediately reported the missing glasses to security and the supervisor on duty. At that point, the staff were professional and followed the proper procedures by taking a report, asking questions, and reviewing security footage. Unfortunately, the wait was extremely long, and I was ultimately told that the investigation would continue the following day and that I should follow up by phone or email. The next day, after several attempts to reach the appropriate person, I had to return to the venue in person. I was eventually shown evidence confirming that someone had taken my glasses. My biggest issue is not simply that my glasses were stolen. My issue is that they were stolen in the one place where guests should feel safest: the security checkpoint itself. It is incredibly frustrating that I was required to dispose of an item for security reasons, only to have my personal property stolen in the very area controlled and monitored by security staff. With all the security measures in place, it is unacceptable that this could happen. Guests should be able to trust that their belongings are safe while complying with the place policies. This experience left me feeling disappointed and let down by a system that is supposed to protect visitors.

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