Millennium Hotel Knickerbocker Chicago

Reviews

• SG

  Silvia Gutiérrez

  1 day ago
  1.0
  Ojito con la forma de actuar de este hotel. Hace un año contratamos un pack, vuelo + hotel, a través de Iberia/Holidays British, nuestra sorpresa fue que cuando fuimos a hacer el check in, el pasado día 8 de octubre, nos dijeron que nuestra reserva la habían anulado un mes después de contratar el viaje, sin más explicaciones y sin poder saber donde se rompió la cadena. de comunicación entre las empresas organizadoras del viaje, ni tan siquiera intentaron ayudarnos a solventar el problema, en un fin de semana con Chicago hasta arriba por el famoso maratón, es más, nos apartaron de forma autoritaria para que no pudieramos protestar y dar mala imagen. Con esta opinión pongo en denuncia lo que nos pareció una falta de seriedad y de empatia por parte de las dos recepcionistas que omitieron algún tipo de ayuda e información.
• JW

  Jordan Wilson

  3 days ago
  1.0
  This is our second visit to this hotel across Chicago marathon weekend, and we chose the hotel for our second visit due to the positive experience on our first. However, with the ongoing strikes, which we understand the reasoning for, the hotel staff this year could have handled the situation better. There was no advanced warning of the strikes or lack of services that would be available, and when we arrived and questioned what was happening, we were told several versions of the truth. There was no room cleaning across our 4 night stay, very limited breakfast options and no evening meal. The hotel bar, which last year offered pre-marathon catering, was shut the entire visit. Every day we were woken up at 5am; when we asked to change room, it was met with a reluctant review of rooms which resulted in us needing to move rooms every day. The hotel and staff could have been better prepared for the known strikes, and provided a better service to cover for the inconveniences. At a minimum, guests should receive warning, especially after paying the prices charged across this busy weekend.
• CV

  C Var

  3 days ago
  2.0
  Overall top aspects of this hotel are the location. A 10 minute walk from the red line and a lot of places to eat and shop within minutes. As for staff, the two bell guys are top tier and super kind! Now the bad… seems like management isn’t signing the contract to pay their workers what they should be paid… and it shows. Front desk staff, while kind, were clearly feeling the pressure of guests during check in. Also, since I came here for the Chicago marathon and charging a pretty penny… I expected more from the hotel. On top of that.. people were striking in front.. every day.. for the entire weekend. When I asked the front desk staff about it, they said… “ if it makes you feel better, multiple strikes are happening throughout the city.” And nah babe, it doesn’t make me feel better. Couldn’t use my drink vouchers because the bar was closed, even after checking in online, you still had to go to the front repeating the same stuff. Ice machine was broken on my floor, and tvs were lagging by 30 seconds. Nothing big, but you’d expect a better up keep. Would I return? Probably not. PAY YOUR WORKERS KNICKERBOCKER SO THE GUESTS DONT SUFFER. Ps. Imagine being welcomed to your hotel like this…
• SB

  Stefanie Baum

  Oct 7, 2026
  1.0
  I’m unsure jf the HVAC system has ever been cleaned since 1962. It was truly difficult to breathe in our room. The bed was SO old and rickety. The pillows were the cheapest nonsense you can imagine. The elevators can only handle 4 people at a time and are SO SLOW. The location is a bit out of the way unless all you want to do is go shopping. Any of the restaurants worth it are at least 20-30 minutes away. Hotel does not have ice machines, vending machines, or even a convience shop. The closest 7/11 is at least a 10 minute walk. This hotel is the most near-minimum I’ve ever experienced at this price tag. I’ll never stay here again.
• AA

  Alisha

  Sep 28, 2026
  1.0
  My best friend and I stayed here for a concert in August. We stayed there from Aug 26th 2026 to Sept 1st 2026. The location of the hotel was great. The staff were okay. The bellman was very pleasant and friendly (he offered to hold our stuff so we can explore as our room wasnt ready yet). The cleaning staff started bothering us immediately after our first night wanting to clean the room and its only been less than 24hrs. Thats not the only thing: when we arrived we were not aware before booking that there would be a 24.95 or whatever it was fee for wifi, fitness center, ect per night. Nor were we made aware of the 100$ fee per night which totaled 600$ out of pocket. When we checked out I personally handed the keys over to the front desk and all they did was take them and didnt say anything. To be fair it was super early in the morning so I get it but a 'have a safe trip' would've been nice. Two or so days after we got back home the hotel took 200+ dollars out of my best friends account for the fees for wifi and shit. We have yet to even see the 600$ deposit we put down for any incidents. We called cause normally it take 2-3days and was told 7-10 business days. We called after the 10 days and was told its in 'processing' i dont even know what THE HELL that means. My best friends mom called and was told the same thing. Its now been almost a month come thursday since check out and we STILL haven't received the 600$ deposit we placed yet yall were so ready to take the 200 for the wifi and stuff. Ive never stayed at a hotel that charged wifi it was always included. Ive also never had a hotel charge 100$ a night as a deposit for any incidents the customer may have done to the room. Yes we were there for a concert and I honestly feel the prices were jacked up because there was a big event happening and so many tourists were visiting. I will not be staying here again and I will not be recommending it to anyone cause obviously trying to get your deposit back is a hassle and no one on the team wants to help and only wants to give excuses to try and keep the deposit you place down.

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