InterContinental Chicago Magnificent Mile by IHG

Reviews

• DB

  Donna Barrett

  4 days ago
  4.0
  Perfect location, beautiful hotel, and friendly staff. They let us check in early, and although the staff was very nice some things were issues. Our rooms bathroom had standing water in the sink and when it slowly drained it left a nasty dirt film with crumbs. It was not our grime or water so that was gross. Also the room was a lil dusty which indicated they don't deep clean but spot clean. Keep in mind that it's valet ONLY at the hotel unless you pay for street parking and walk to and from the hotel. It felt safe simply because the only way to operate the elevator was to use your rooms key card. Minutes away from all of the sites and attractions like the Bean, Riverwalk, shopping etc. Will definitely stay there again.
• TT

  TimberLight

  6 days ago
  1.0
  Location is the only good thing about this hotel. The service definitely needs major improvement, especially the front desk. The check in process was messy. We arrived on a Saturday morning, and I wasn’t surprised that our room wasn’t ready yet. The staff told me that the whole check in process was already done, including charging my credit card for fees and incidentals, and promised that the hotel would text me when the room was ready. I didn’t get any text or update by almost 4pm, when we really needed to rest and get ready for our dinner reservation. So we went back to the front desk to ask what was going on, and the staff told us that the room happened to be ready at that moment. That’s such a convenient thing to say when someone fails to keep their promise. I also booked this room through Amex FHR, so we should have been offered early check in, late check out, and a room upgrade if available. None of these benefits were offered. To make things worse, I got a call from the front desk late Monday night, TWO days after my check in, saying that they didn’t have a credit card on file and that I needed to come downstairs to provide one. This was very confusing since my credit card had already been processed, and I could see the pending charge on my account. Even if there was no pending charge, isn’t this something the front desk should have taken care of at check in? I’m honestly baffled that a hotel charging premium room rates can provide such subpar service. The location is great, but the front desk experience and overall service really need improvement.
• DR

  Denise R

  Sep 6, 2026
  5.0
  I stayed at this hotel for a week. Our room was on the 37th floor. We had great views from that level. The location for this hotel was perfect. We were able to walk to restaurants, bars & major attractions. This included River Walk, boat tour, Navy Pier, Millenium & Grant Park. It was also close to transit so we were able to easily access other parts of the city, including Wrigley Field & West Loop. The room itself is very comfortable. Had Keurig & refrigerator. Our room had a tub & a separate shower. It was a little hot in the room, but we were there during the heat wave & it seemed like AC in places we visited around the city were struggling. The room was really quiet. We couldn’t hear anyone else on our floor. We thought we were by ourselves on the floor until a few days into our stay that someone else got in the elevator with us. The staff here were really nice. Super friendly. They texted a few times to check in on us & see if we needed anything.
• AM

  Arlyn Marvin

  Aug 30, 2026
  1.0
  During check-in, we left our luggage at the hotel property concierge net 1040-1100. When we returned around 1530 we discovered that our luggage was wet. We reported the issue to the manager, hoping for a professional and understanding response. Unfortunately, the manager handled the situation poorly. Instead of listening to us and trying to understand what happened, we felt that we were being accused of intentionally getting our own luggage wet. We absolutely did not do this, and we were very disappointed by the accusatory attitude. We were not looking for monetary compensation. However, we expected at least some form of courtesy or gesture from the hotel, such as complimentary breakfast, especially given the inconvenience and the way the situation was handled. Nothing was offered. fYI. We came here to celebrate mine and my friend’s birthday. We are trying to have a good time with a nice chosen outfit for dinner cruise instead our outfits were wet. Our time was limited and got pressured to find and decide what to wear. We understand that accidents can happen, but guests should be treated with respect and given the benefit of the doubt when reporting a legitimate concern. The manager’s response left us feeling blamed rather than helped. This experience could have been handled much more professionally and compassionately.
• LM

  Lisa Mogull

  Aug 30, 2026
  2.0
  More like a Motel 6 than an Intercontinental. We picked this hotel because of wonderful experiences we had at other Intercontinental hotels and because it was part of the Amex Platinum Fine Hotels program. This one soured me on the entire brand and IHG hotels. When we arrived, the bellman at the front never looked up from his phone, didn't help with our bags, and we had to fight our way through the revolving doors with them. The desk clerk was nice, but when we said we were hungry and would love to try local ice cream, she recommended The Museum of Ice Cream — a rip-off tourist trap that costs $35, exists in other cities, and is designed for Instagrammers and children, not grown-ups or people visiting from NYC for the Art Institute. We didn't get a snack. While cleanish, our room lacked amenities. Other than the bottles of liquid soap, shampoo and conditioner, there was nothing. Not even a bar of soap, Q-tips, or an extra roll of toilet paper. The shower had black mold and the bath fixtures were loose from the wall. That didn't matter since there was no soap or soap dispensers in the bathtub, so we couldn't use it. Fortunately, I had a vanity kit from our stay at the Intercontinental in Rome, so I was at least able to use a cotton ball to take off my makeup. The TV remote didn't work either. The hotel has a gorgeous pool that is the perfect temperature and was lovely to swim in. We knew the locker rooms were unavailable, but didn't know there wasn't an available bathroom on any of the three floors of the fitness center. I went up to the 21st floor to pee in my bathroom, not so sure the kids enjoying the pool did the same. There were towels in the fitness area, but none by the pool on any of the three times I used it. There was a large convention at the hotel the first night we were there. I went to the MJ Steakhouse to grab a $24 glass of wine (the least expensive on the menu, and they include a gratuity) and it was like fighting my way through a finance bro fraternity meeting. Obviously, I didn't stay. There isn't really anywhere to sit in the lobby, so I had to take my wine to my room, where my companion was already sleeping. I moved a chair into the bathroom so I could "enjoy" it while reading my book. Never once in four days did any staff member greet us, say hello, or treat us as valued guests. When I went to the desk to address this, the desk clerk was uninterested that we were unhappy, never asked my name or room number, and their level of hospitality was equal to that of a fast-food worker. When we returned from our day out to get our bags from the bell desk while we were leaving, the bellman was pleasant, but again never looked up from his phone and only seemed interested in getting a tip. A heads-up for anyone who wants to get some rest: Michigan Avenue is known for incredibly loud souped-up cars and boom motorcycles. It's not the hotel's fault, and the city has apparently been trying to solve the problem for years, so it's a good idea to stay off the avenue. All in all, a huge waste of money. I won't be back at this hotel, and if this is what IHG has descended into, I'll be avoiding their other brands too.

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