Holiday Inn & Suites Chicago-Downtown by IHG

Reviews

• NP

  Nery Perales

  1 day ago
  4.0
  Ubicación excelente para llegar caminando al centro en 10 min A una cuadra del metro Las habitaciones muy buenas El desayuno bastante cumplidor
• TZ

  Thomas Zellner

  May 10, 2026
  1.0
  They charge $65 to park your vehicle here, even tho you pay a "resort fee" on top of your room. And it's not even a resort, it's a run-of-the-mill hotel, nothing special. I paid for 2 rooms, 2 resort fees, and couldn't even park my truck without giving another $65. I'm never coming back.
• GE

  Gabriel Eberl

  Apr 27, 2026
  3.0
  Hotel itself is okay. Rooms are nice, clean, and affordable. There is very little parking actually provided by the hotel, instead the primary parking is run by SpotHero and costs $25/night. Not a terrible price but I would have appreciated either advance notice or another option either free or rolled into the cost of my room. I've only interacted with one staff member but she was very obviously rushing me through the check-in process so she could go back to talking to her friend, something I find rude and off-putting when you are, for all intents and purposes, the face of the company from my point of view.
• JM

  Jen M

  Apr 11, 2026
  5.0
  Location is great! There's a parking lot below the hotel deck parking that is cheaper than the hotel(limited) parking. Security feature that surprised me was that you used your key card to enter the building during certsin hours as well as to use the elevators. The room was clean. It has a fridge but no microwave FYI. An interesting amenity is a water dispenser with filtered hot and cold water near the elevator. The hotel itself is great, outside noise was somewhat bothersome. Overall I would stay here again if I was visiting for another concert at Credit Union 1 Arena.
• BP

  Brittany Presley

  Mar 30, 2026
  1.0
  My friend and I checked into the Holiday Inn at 506 W. Harrison on Friday, March 27. From the start, we’ve had nothing but problems. We booked a “Standard Room with Double Beds” on Booking.com, but when we called the hotel (on the morning of our check-in to inquire about our stay), we learned that we would ACTUALLY be given a room with only one bed. Andy (literally the only shining light in this mess of an experience) attempted to find us a room with a double bed, but unfortunately he was unable to. He did try his best. Fast forward to Sunday… we returned to the hotel at 11:30pm on Sunday, March 29 to find a COCKROACH on the floor of our room, just a couple feet away from the door. On top of this, I noted that our bed was unmade, and the bathroom towels weren’t replaced - showing me that the room wasn’t cleaned/checked up on today. This all leads me to believe that the hotel isn’t keeping up with their cleanliness. We immediately went downstairs to the front desk to report the cockroach issue. After sharing our problem, we were told that the employee couldn’t do anything to resolve our issue because she isn’t a manager. We were told that we’d have to wait until the morning to speak to management. The only thing we were offered was a free breakfast, which we declined. That offer was honestly laughable. We then reached out to IHG customer service and shared our issue with a representative. We were told that because we’re still on site and haven’t checked out of the hotel yet, the corporate team wouldn’t be assisting us - leaving the hotel to have a chance to make the issue right. I replied that I already tried speaking to the front desk employee and was offered no reasonable resolution (free breakfast was a wild offer - I was hoping for a room change or compensation). The customer service representative just kept reiterating that our case would be escalated to management. Then, I asked in the meantime if I’d be expected to sleep in a room that just had a COCKROACH in it. The customer service representative then told me to hold while she called the front desk. I waited on hold for approximately 5 minutes before I got HUNG UP ON. I called IHG customer service again and when being transferred to a representative, the phone started ringing but then went silent. I couldn’t hear any person on the other end of the line. I called one more time and had the same result. I could hear ringing, but then the line went quiet and nobody spoke to me. Currently (very early in the morning on Monday, March 30), IHG customer service hasn’t called me back (I gave her my direct cell number). This is a COMPLETE failure on the part of the Holiday Inn and IHG. I’m a customer service employee myself, and I would be ashamed of myself if I offered the level of service provided by these employees. ———————————————— UPDATE: As of 9:00am on Monday, March 30, we were contacted by Maya (hotel management), and she seemed to blame the cockroach incident on construction outside as well as their restaurant being ventilated. She noted that cockroaches (yes, plural) are only showing up on the second floor (our floor). She then offered us a 50% refund on our stay. We accepted their offer but still feel disappointed by our entire stay and the quality of guest support we received. We will not be staying with Holiday Inn again. ———————————————— UPDATE: Around 3:45pm on Monday, March 30, Maya called my friend who booked the reservation. She had a passive aggressive tone and REPEATEDLY stated she didn’t blame this cockroach incident on nearby construction and restaurant updates. During this call, she did not provide any type of additional resolution. Therefore, it seems that she only called my friend to insist that our review wasn’t accurate in her eyes. (Even though I said that it SEEMED like she blamed this situation on construction and the restaurant being ventilated. That is how your statement was PERCEIVED based on the way YOU communicated it to us.) Does this harassing behavior sound like appropriate conduct from a manager? Not to me.

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