Holiday Inn Express & Suites Chicago-Midway Airport by IHG

Reviews

• DR

  Dorian Riley

  4 days ago
  1.0
  After experiencing significant flight delays, we contacted the hotel to inform them that we were uncertain what time we would be arriving due to the circumstances beyond our control. Despite notifying the hotel in advance, our reservation was cancelled. We spent the entire night at the airport waiting for our rescheduled flight, yet we were still charged the full cost of the room that we were never able to use. To make matters worse, the hotel cancelled our reservation and rented the room to another guest while still charging us for it. Additionally, the hotel made no effort to assist us with our vehicle, even though it remained in their parking lot while we were stranded at the airport. We were concerned that it could be towed, and the hotel did not offer any guidance or assistance to help prevent that from happening. Fortunately, I arrived at the parking lot just in time to move my vehicle before it was towed. Although we had already been charged for the room, the hotel also made no effort to help us access the hotel shuttle or provide any accommodation while we were stranded. Throughout the entire experience, there was no empathy, no willingness to help, and no attempt to work with us despite the extraordinary circumstances. We felt completely abandoned as paying customers during an already stressful and exhausting situation. The reservation was in my fiance name, Ikechukewu Julius, and yes, our reservation was at this hotel.
• JS

  Juan Soria

  5 days ago
  5.0
  It is always a great pleasure to stay at the Holiday Inn Midway. Our team visits our Chicago office regularly, and this has become our preferred place to stay. Barbara is always a pleasure to see and consistently provides exceptional hospitality, making every visit feel welcoming. Daisy is also outstanding. Whether it’s helping me with a new room key or even finding something as simple as a pen late in the evening so I can finish critical work, she is always friendly, professional, and eager to help. The Holiday Inn Midway consistently delivers a five-star experience. The rooms are clean, the service is excellent, and the staff truly go above and beyond to make every stay enjoyable. I highly recommend this hotel to anyone visiting the Chicago area.
• KH

  Kandi Hess

  Jul 20, 2026
  5.0
  I want to say a special thank you to the hotel staff for providing such great service and for helping get my expensive hot spot device back without having to make a special trip back from the airport to get it! They sent it with the shuttle driver and he got it to me right away! I truly appreciate their help! They also helped give us an out of the way spot to rearrange our bags for the airport. Thank you! Thank you! Thank you!
• BT

  Bonita Thompson

  Jul 6, 2026
  1.0
  Beware : this hotel charges a parking fee of $3O plus numerous taxes. The front desk doesn’t tell you there is a charge for parking. All he said was you need a sticker to place on your dash. They will not give you a final bill in order to add additional charges. They say they have sensors in your room to detect smoking . There is no sign anywhere of being charged a ridiculous $300 fee for a smoking violation or sensors being placed in your room which in itself an invasion of privacy. It wouldn’t have applied to me anyway since I don’t smoke, vape, or use e cigarettes etc. We lit a candle and do not smoke . They billed me a $300 bill for lighting a candle . Total extra charges this hotel charged me were $412 . Upon speaking , to cooperate they said the manager Glenn would refund my money of which he hasn’t. I DO NOT recommend this hotel. In response Glens post: nothing but lies have been told at this facility. This is not the first post about the lies told at this hotel. The staff is not trained and management is rude. I asked to speak to management, they forwarded me to Julie . Well , Julie isn’t a manger according to Glen. I wasted 3 days of trying to rectify this problem with her. The desk clerk did not inform me that an open parking lot charges $30 a day for parking…. Another deceit. My vehicle was not registered at check in as Glen stated , because I wasn’t informed of a parking charge. I asked to speak to cooperate. I was given a number to call ( that person was probably not even cooperate). She informed me , that Glen would be refunding my money for a $300 smoking charge that I never created after he exits his meeting. Upon speaking to Glen, he was rude and told to to dispute it with my credit card . I was told I couldn’t get a receipt upon checkout because my third party billing had to issue it. That was another lie . Then I was told by Julie that the front desk clerk was new and just didn’t know how to print . All these lies and corruptness doesn’t make this hotel not worthy of staying in. Again beware and I would not recommend staying at this hotel!
• BF

  Brian Fatka

  Jul 2, 2026
  5.0
  We were only here for a pre flight nap. Our entire stay lasted less than 6 hours. But it was nice. Quick and easy check in. Clean lobby and hallways. Clean room. Everything worked fine. Beds were comfortable. Quick and easy check out. Not gonna lie, the cost is a lot for only 6 hours, but it's not their fault we were there for so short a time. We paid for location. Just a couple miles from Midway and The Parking Spot parking. Note - the do charge extra for parking, but that's not their fault either - local regulations. Plenty of onsite parking, and if you're there at the right time for you, plenty of places to eat right there.