Four Seasons Hotel Chicago

Reviews

• ST

  Seth Tajbakhsh

  Oct 4, 2026
  5.0
  The best Four Seasons hotel I’ve stayed at. The team I worked with were exceptional. I worked with Mason at the front reception and Karen at Concierge. They were both extremely helpful and attention to detail was amazing. I loved every minute of my stay at this hotel. I particularly loved the gym and spa. I love having coffee while working out and they had coffee ready at the gym every morning at 5am. The best experience. I will be coming back.
• RR

  Ruth

  Sep 26, 2026
  5.0
  We recently stayed at The Four Seasons Hotel in Chicago and had an exceptional experience from beginning to end. The hotel is located in a beautiful part of the city, with convenient access to excellent shopping, restaurants, and many of Chicago’s most popular attractions. The location made it easy to explore the city while still providing a peaceful and luxurious place to return to after a busy day. The hotel itself is elegant, comfortable, and beautifully maintained. Our room was spacious, stylishly decorated, and very clean, with a comfortable bed and thoughtful amenities. The views of Chicago were also impressive, especially in the morning and evening when the city lights created a beautiful backdrop. Everything felt carefully designed to provide both comfort and sophistication. What stood out most was the service. Every staff member we encountered was friendly, professional, and attentive without being intrusive. From check-in to housekeeping and dining, the staff consistently made us feel welcome and well cared for. They were happy to answer questions, offer recommendations, and assist with anything we needed. The hotel’s dining options were also excellent, with high-quality food and a relaxing atmosphere. The facilities, including the pool and fitness areas, were clean and well maintained. Overall, The Four Seasons Chicago offers the level of luxury, service, and attention to detail you would expect from a five-star hotel. It is an ideal choice for a special occasion, a relaxing getaway, or a memorable visit to Chicago. We would gladly stay here again.
• OH

  Oliver Helgemo

  Sep 18, 2026
  3.0
  It’s a beautiful hotel in a fantastic location, but our experience with the service was surprisingly inconsistent. The property itself is excellent. Our room was modern, very well maintained, and had a nice view. The fitness center is huge and one of the nicest hotel gyms I’ve seen, and the spa was a highlight. Several aspects of the service were exceptional. The woman who checked us in was incredibly warm and welcoming. Everyone on the concierge, spa, and dining teams were great. Margarita at Adorn was wonderful, and my massage therapist was excellent. Outside of those areas, however, the experience felt very different. Some of the bell and door staff, along with other front desk staff we encountered throughout the week, came across as dismissive or almost bothered by our presence. On several occasions, we weren’t even greeted, while we watched the same staff warmly welcome and engage with other guests. My brother and I are both young, and the stark contrast honestly made us wonder what type of guest Four Seasons is trying to attract and build relationships with. We were respectful and excited to be there, yet at times we felt like we simply weren’t the guests they were interested in engaging with whatsoever. That’s a strange impression to leave on younger guests who could otherwise become loyal to the brand for decades. It also stood out to me in a city like Chicago, where there are so many excellent luxury hotels competing for the same customers. For me, the experience was a turnoff from Four Seasons. Nothing was disastrous, and there were several genuinely excellent service experiences, but the warmth, recognition, and anticipatory hospitality I expected simply wasn’t present. If I returned to Chicago, I’d be more inclined to try the Ritz-Carlton or St. Regis before staying here again. At this level, I expected more.
• KM

  Kera Mccullough

  Sep 9, 2026
  5.0
  I absolutely loved my stay at this hotel! I've had the Four Seasons on my bucket list but wasn't sure which location I would choose. I'm glad I that I chose this location, my stay was amazing...everything i expected it to be plus more. Whenever I'm in Chicago this will be my home away from home. Thank you to all of the staff. Everyone was welcoming, attentive and friendly!
• MV

  Marc d. V.

  Sep 7, 2026
  3.0
  3/5 Stars – Subpar Experience Below Typical Four Seasons Standards As a frequent global business traveler who routinely stays at luxury properties—including numerous Four Seasons around the world—my recent two-night stay at the Four Seasons Chicago unfortunately fell short of expectations. While I recognize that Labor Day weekend brings high occupancy, the fundamental quality of the room product and service level did not match the brand’s usual benchmark. The Suite & Hard Product I stayed in an Executive Suite Lake View. While the view was pleasant, the suite itself feels visibly dated and due for a comprehensive renovation. The furniture and carpeting show clear signs of age, and the overall aesthetic feels tired rather than refined. A persistent issue throughout my stay was lighting: even with every fixture turned on, the suite remains excessively dark at night, making it difficult to work or comfortably navigate the space. In-Room Dining Due to a packed schedule, I relied on room service. On the first night, my order was delayed by over 30 minutes. Beyond the delivery delay, the food quality was notably weak—easily one of the least impressive in-room dining experiences I have encountered at a Four Seasons property. Service & Overall Verdict Service throughout the stay was indifferent. While not overtly poor, it lacked the proactive, polished warmth that normally defines the Four Seasons experience. Between the aging physical product, delayed dining, and unremarkable service, this property is struggling to deliver top-tier value. As shown in the attached photos, the suite requires a refresh, and there are currently far stronger luxury alternatives available in Chicago.

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