Arlo Chicago

Reviews

• LP

  Loraleah Marie Photography

  2 days ago
  1.0
  Extremely disappointing experience at Arlo Chicago. I paid over $300 for one night and specifically booked a room with TWO Queen beds for three guests. When I arrived, I was given a room with ONE King bed. After bringing this to their attention, I was moved to an accessible room with two Full-size beds, NOT the Queen beds I originally booked and paid for. Essentially, I was downgraded and never received the accommodations I purchased. To make matters worse, the hotel was extremely understaffed that evening. There was only one employee working because, according to him, the rest of the staff was attending a work party. He repeatedly told me he couldn't help resolve the situation because no managers were available. For a hotel charging over $300 a night, I would expect significantly better service and management. The hotel told me the booking issue was Priceline's fault and specifically instructed me to contact Priceline for a refund. However, after multiple conversations with Priceline, my refund requests have been denied based on information they claim to have confirmed with the hotel, including that I received the correct room type, which is simply not true. It's incredibly frustrating to be sent back and forth between the hotel and Priceline, with neither taking responsibility or offering a reasonable resolution. I travel frequently and stay in hotels almost every month, and this was one of the most disappointing experiences I've had. Mistakes happen, and I understand that, but it's how a business handles those mistakes that matters. **I paid for a specific room, didn't receive it, experienced poor customer service, and have been left without a resolution.** Unfortunately, I would not recommend Arlo Chicago based on this experience. I expected much better.
• BD

  Brayan Diaz

  Oct 8, 2026
  5.0
  I went here back in May for a music festival. Everything in this place was magnificent. When walking in I was stunned how beautiful the inside look. The outdoor restaurant was amazing. Customer service was excellent. Walking into the room the beds were clean, the bathroom was beautiful. The room service was also amazing, having breakfast straight to your room was so helpful. In this hotel you were nearby everything and even to my music festival it was only 3 minute walk! I recommend going here again!
• JL

  Jacqueline Layus

  Oct 6, 2026
  5.0
  What a gem! Superb location especially if you want to see Millennium park, the Symphony center and more. All within walking distance. Transportation is also super convenient for either airport; Organge line for Midway and Blue for O'Hare. All I spent was 10$ for the card which is refillable. Can't beat that. So much cheaper than Uber or Lyft. Now for the hotel itself. People at the front desk were very polite and super helpful. The room 1412 - what a view! Overlooking Millennium park and nice view of the sailboats and water. Comfy beds (pillows ok but I'm super picky about my pillow). Great TV with lots of options and the ability to stream. Great smelling hand soap in the bathroom and that shower! And one last thing the AC works like a dream. Not that I really needed it because it was cool outside but I like it cold to sleep. I would definitely stay here again. Hopefully bin the same room because that view!
• JP

  Julia Pylnenka

  Oct 6, 2026
  3.0
  Rooms: the bathroom door always kept opening because it’s a slight door. There was a chair for disabled people placed in a shower, which is very inconvenient because it took tons of space. Service & location: location is great, a lot of cool and most popular places are within walkable distance. Room service is nonexistent. Poor communication with customers. Receptionist couldn’t explain where their parking was located. They promised that our room will be ready by noon but when we arrived, they made us wait for hours. The best thing they could offer us at the moment was to use their tiny bathroom if we needed to change.
• CB

  carl bushnell

  Sep 24, 2026
  5.0
  The Arlo is a charming yet modern boutique hotel on Michigan avenue in downtown Chicago. It is in a great location being close to so many of the things that you want to do and see. The rooms are thoughtfully appointed and beautifully designed. They seem to have not forgotten a thing. Rooms are also immaculate The desk staff are courteous and friendly. They're always there with a smile and a greeting. They are so helpful and always the extra mileto ensure the guests have an amazing stay. A Special shout out to Bryce., Allie, and Terrell. They were so helpful and willing to provide directions and helpful recommendations. Allie helped me obtain an Arlo Shirt that have been discontinued contacting the producer. Bryce Terrel, and Allie are so genuinely nice and friendly; they made me feel like I had made 3 new friends for the week. The on-site restaurant has a warm atmosphere in the staff. The food is good and is quickly served. They have a happy hour in the afternoons which seems to be well attended Nicole and Adrian were servers at breakfast. You were so nice and friendly, providing with a cheerful smile upon arrival. They were very attentive without being annoying. They were perfect I loved my stay here at the Arlo Hotel. This will be the place I will always stay when I'm I am in Chicago.

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