Candlewood Suites Champaign-Urbana Univ Area by IHG

Reviews

• SS

  ssapp72

  3 days ago
  1.0
  I am *currently* staying at this hotel until Friday. Checked in Monday. Tuesday morning I find out my accessible shower's detachable shower head does NOT work at all. I called the desk and ask them to get it fixed today, they said they would. Tuesday evening, almost midnight. Long day at work. Sure would be nice to have a shower after NOT getting an adequate shower this morning, right? STILL NOT FIXED. Not only that, but the REGULAR shower head is not working now EITHER. So zero shower...absolutely NO way to get clean and sanitary in my allegedly "accessible" room at this hotel. So I try to call the front desk to complain and ask them why this was not addressed today. Nobody will pick up the phone. Tried repeatedly. So.... there's another sign how things are ran at this hotel. I probably tried calling 7-8 times. No answer. Nothing. Going to complain to IHG corporate next. If the hotel CAN NOT EVEN PROVIDE A FUNCTIONAL WAY TO TAKE A SHOWER in my ACCESSIBLE room.... and REFUSE to fix it.... and REFUSE to pick up the phone to discuss it.... I deserve a refund. At this rate, if it's not addressed by the end of my stay, I will most likely turn it in to my credit card company and file a complaint with them.
• WD

  William Doherty

  Jun 29, 2026
  5.0
  Just warning anyone that is pulling a trailer you better park across the street in the vacant parking lot because you will not have enough room for a truck and trailer. For reference a half ton truck and a 20-foot trailer.
• HF

  Harmon Fussell

  Jun 26, 2026
  1.0
  This is the second time I've stayed here. First time? Great. Beautiful, even. Wonderful stay with zero complications. Not so this time. I am currently writing this from a slowly deflating air mattress on the floor of a room that is different from the one we booked. In about an hour to two I will be on the floor once more. If this was my air mattress I would scarce mention it. Alas, this is not my air mattress. This is Candlewood Suites air mattress. My father is currently sleeping in the queen bed in the room due to his bad back. My back, being youthful and limber, can deal with a gentle touch to the ground with minimal complaints. His back will attack him with knives if it finds itself prostrate on the floor for several hours. Therefore, he gets the bed. You might be wondering to yourself why I am on an air mattress in a hotel. I find myself at the hour of 3 in the morning wondering the same thing. You see, we booked a room online, showed up, and odd! Somehow, other people are now in the room! Already settled in, nice and neat, to the double queen bed room we were promised. Well, no matter, so long as we can get another room. Oh? What's that? There's no other rooms with enough beds? Well, do you perhaps have a cot I can sleep on?You see, we've been driving for 8 hours today, we are tired, and it is midnight. It should be fine for one night at least, correct? Well, I regret saying that now, as their faithless air mattress is once again dropping me to greet the floor for the second time tonight. Here's my review: if you're trying to find a place to rest after a long drive, do not come here. Or if you will come here, make sure that you are here by 4 PM or earlier. They might just sell your booking without telling you, and then you might just find yourself slowly sinking in a plastic rendition of Titanic.
• DJ

  D.anthony Jackson

  Jun 22, 2026
  5.0
  This is my go to location when I come this way. Terri is truly the best when it comes to customer service. She always makes sure all needs are met and fulfilled. Not to mention she is a delight at the desk. Rooms are always clean, thanks to the great cleaning staff. Wish they served breakfast.
• PE

  Paul Elliott

  Jun 8, 2026
  3.0
  Cleanliness - 5 stars Bed quality - 5 stars Service - 5 stars AC - 2 stars We were there on a night when it was about 80 degrees. The AC did not appear to work well in our 1st room. The front desk found us an alternative room. Frankly the AC in that room was not much better. It took about 4 hrs for the room temp to lower by 2 degrees. Comfortable sleeping temp is one of my most important items in a room. Therefore the rating is slanted toward that.

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